Business Commons^™

The Role Of It Application Orchestration Capability In Improving Agility And Performance, Magno Queiroz, Paul P. Tallon, Rajeev Sharma, Tim Coltman

Data Analytics & Information Systems Faculty Publications

This paper investigates how IT application orchestration – a dynamic capability encapsulating a firm’s ability to refresh its application portfolio through a process of building, buying, and retiring IT applications – impacts firm performance. We propose a conceptual model in which the effect of IT application orchestration on firm performance is mediated by process agility. We further propose that a firm’s strategic orientation moderates the effect of IT application orchestration capability on process agility. Analysis of data from an international survey of IT executives supports our proposed hypotheses. This research contributes to the emergent literature on dynamic capabilities by proposing …

Effects Of Individual Difference On Organizational Difference: Perceived Training Effectiveness Model For Organizational Performance, Beenish Malik, Jahanvash Karim, Tayyaba Noreen, Han

Asia Marketing Journal

Our study is trying to investigate the perceived training effectiveness by applying the theory of planned behavior (TPB) and Technological Acceptance Model (TAM) and intend to examine the effects of individual differences on perceived training effectiveness and performance of individuals. The main purpose is to evaluate the perceived training effectiveness, and role of individual differences in terms of learning.
The results of this study supported all the hypothesis that participants with higher level of creative self-efficacy, intrinsic motivation, creativity and emotional intelligence (EI) will have greater inclinations to learn. Results showed that perceive training effectiveness is positively related to training …

Essays On Emerging Multinational Enterprises' Acquisitions In Developed Economies, Faisal R. Harahap

FIU Electronic Theses and Dissertations

This dissertation investigates emerging multinational enterprises (EMNEs)’s acquisitions of firms in developed economies (DE) through three distinctive but interrelated essays. Despite costs EMNEs must offset from the obvious cultural distance (CD) they encounter with limited exploitable advantages, EMNEs have continued to aggressively acquire firms in DE, suggesting there are ways for the EMNEs to effectively overcome CD. In Essay 1, using insights from the symbolic interaction paradigm in sociology, I developed the Dynamic Socio-Cultural Model (DSCM), to uncover the general process of cultural creation and change. At the core of the DSCM is the process of collective learning and adaptive …

Recipe For Success: Behavioral Ingredients For Superior Performing Leaders, Linda M. Pittenger

National Training Aircraft Symposium (NTAS)

The aviation and aerospace business is a complex adaptive system that includes emerging technologies, competitors, government policies, cost demands, globalization, and talent constraints. To effectively lead in the chaos of constant demands and disruptive and unpredictable external environments, having deep and broad functional expertise is not enough. Superior performing leaders require further broadening and deepening of selected behavioral competencies in order to succeed (Smith, 2000). Particular to aviation and aerospace, understanding the types of leaders needed to be successful is especially important since baby boomer employees will soon retire and the middle managers that will likely replace them lack the …

The Indian Call Centre Industry: National Benchmarking Report Strategy, Hr Practices, & Performance, Rosemary Batt, Virginia Doellgast, Hyunji Kwon, Mudit Nopany, Priti Nopany, Anil Da Costa

Virginia Doellgast

Report of the Global Call Centre Industry Project The dramatic growth of the call center industry is a world-wide phenomenon, fueled by advances in information technologies and the precipitous decline in the costs of voice and data transmission over the last two decades. As part of this global industry, call centres in India have experienced spectacular growth in the last five years. They generate seventy percent of the revenues of the Indian Business Process Outourcing (BPO) industry, according to estimates by Mckinsey (www.nasscom.org). This rapid growth has also brought managerial challenges in terms of recruitment,staffing, training, and retention of workers …

Organizational Performance In Services, Rosemary Batt, Virginia Doellgast

Virginia Doellgast

The question of performance in service activities and occupations is important for several reasons. First, over two-thirds of employment in advanced economies is in service activities. Second, productivity growth in services is historically low, lagging far behind manufacturing, and as a result, wages in production-level service jobs remain low. In addition, labor costs in service activities are often over 50% of total costs, whereas in manufacturing they have fallen to less than 25% of costs. This raises the question of whether management practices that have improved performance in manufacturing, such as investment in the skills and training of the workforce, …

U.S. Call Center Industry Report 2004 National Benchmarking Report Strategy, Hr Practices & Performance, Rosemary Batt, Virginia Doellgast, Hyunji Kwon

Virginia Doellgast

No abstract provided.

Internationalization And Hotel Performance: Moderating Effects Of Agglomeration, Linda Woo

Doctoral Dissertations

The relationship between internationalization and performance has been extensively examined in international business studies, but the findings remain mixed. Furthermore, recent studies have failed to reflect the complexity of internationalization and the unique nature of the hotel industry. The relationship between internationalization and hotel performance is not simple: there are many variables in the middle that affect this relationship, and a failure to account for these variables may result in poor hypothesis testing. This study aims to fill these literature gaps by providing a more robust analysis of internationalization-hotel performance relationship. To capture the complex patterns of internationalization, this study …

When Does Employee Turnover Matter? Dynamic Member Configurations, Productive Capacity, And Collective Performance, John Hausknecht, Jacob A. Holwerda

John Hausknecht

In theory, employee turnover has important consequences for groups, work units, and organizations. However, past research has not revealed consistent empirical support for a relationship between aggregate levels of turnover and performance outcomes. In this paper, we present a novel conceptualization of turnover to explain when, why, and how it affects important outcomes. We suggest that greater attention to five characteristics—leaver proficiencies, time dispersion, positional distribution, remaining member proficiencies, and newcomer proficiencies—will reveal dynamic member configurations that predictably influence productive capacity and collective performance. We describe and illustrate the five properties, explain how particular member configurations exacerbate or diminish turnover’s …

The Impact Of Growth, Governance, And Geography On Franchise Performance, Moeen Naseer Butt

Electronic Thesis and Dissertation Repository

Growing franchise systems are admired and rewarded favorably by press, seen as “growth engines” in investor stock portfolios, and attract significant interest from potential franchisees. Yet growth brings with it the specter of intra-brand competition, and its attendant ill effect of sharply reducing the motivation of franchisees – the very drivers of such growth. Facing competition from their very own, franchisees indulge in shirking, in turn eliciting franchisor terminations in ever greater numbers as they run afoul of the franchise agreement. These franchisor terminations, in turn, may subsequently affect the financial position of franchise systems in terms of sales and …

Leadership And Performance In Various Group Dynamics, Jonathan Fedczuk

Business/Business Administration

This thesis will begin by providing a summary of the differences between flat and tall organizations. The bulk of the research will aim to explore leadership styles and demands that are effective in flatter organizations. More specifically, it will examine several aspects of autocratic and participative leadership in relation to managerial success. It will also assess certain need satisfactions of managers in flat organizations and the extent to which they have achieved success. The second portion of this thesis is intended to explore whether structural differences influence performance. A number of laboratory studies are evaluated to measure performance in tall …

Active Vs. Passive Management: The Elusiveness Of Alpha To The Modern Hedge Fund, Robert Wesley Long Jr

Senior Theses

The goal of this thesis stated off with one question: are hedge funds worth the fees? This seemed like it would simple to answer, but the measurement of hedge fund performance turned out to be far more complex than one would imagine. The first complexity that became apparent was the bias to overly weight returns as a measure of performance. This is the simplest metric to comprehend and universally can be understood by investors. It seems like common sense that the fund with the highest return would be the best investment opportunity. But this rush to judgment often overlooks other …

Microfoundations Of Organizational Paradox: The Problem Is How We Think About The Problem, Ella Miron-Spektor, Amy Ingram, Josh Keller, Wendy K. Smith, Marianne W. Lewis

Publications

Competing tensions and demands pervade our work lives. Accumulating research examines organizational and leadership approaches to leveraging these tensions. But what about individuals within firms? Although early paradox theory built upon micro-level insights from psychology and philosophy to understand the nature and management of varied competing demands, corresponding empirical studies are rare, offering scarce insights into why some individuals thrive with tensions while others struggle. In response, we contribute to the microfoundations of organizational paradox with a theoretical model and robust measures that help unpack individuals' varied approaches to tensions. Following rigorous scale development in Study 1, including samples from …

Online Students Demographics And Motivations To Enroll In Class, Weiling Zhuang, Viviane Billings

EKU Faculty and Staff Scholarship

Distance education traces its origins to mid-19th century Europe and the United States. With the development of infrastructure and technology, universities began to offer distance education via the internet to reach the prospective students, facilitate the learning process and accommodate their needs. With an increase in popularity and demand, the enrollment for online classes has been strong for the past ten years. According to Allen and Seaman (2013), there were 572,000 more online students in fall 2011 than in fall 2010 for a new total of 6.7 million students taking at least one online course. Another recent study conducted by …

Cross-Border M&A: Challenges And Opportunities In Global Business Environment [Guest Editors' Introduction], Rosa Caizza, Katsuhiko Shimizu, Toru Yoshikawa

Research Collection Lee Kong Chian School of Business

Under a rapidly changing and globalizing environment, mergers and acquisitions (M&As) have become one of the most important strategic initiatives. In this context, cross-border M&As provide various opportunities and benefits such as expeditious entry into new markets by gaining local knowledge, supplier networks, government relationships, and customers embedded in the target firm.

The Links Among Characteristics, Controls And Performance Of Inter-Firm Innovation Projects, Maria Cadiz Dyball, Andy Wang

Faculty of Business - Papers (Archive)

This study aims to explore the effects of: (1) the project characteristics of asset specificity, uncertainty and complexity on the performance of, and, the use of formal and social controls in inter-firm innovation projects, and, (2) the use of formal and social controls on the performance of inter-firm innovation projects. In addition, the mediating role of the use of formal and social controls in the relationships between the characteristics and performance of inter-firm innovation projects is also examined. Survey data from 75 organisations in innovation-active industries in Australia were analysed using the structural equation modelling with the Partial Least Square …

Favorability Of Financial And Nonfinancial Performance Measures And Analysts' Recommendations, Thomas F. Lewis Jr

Theses and Dissertations

This study investigates the extent to which sell-side analysts make full use of available financial and nonfinancial information signals in formulating stock recommendations. Prior research shows that investors rely strongly on sell-side analysts’ recommendations and that sell-side analysts pay considerable attention to nonfinancial measures in making their decisions. However, prior research has primarily focused on the mere presence of nonfinancial measures and not the extent to which the direction of such measures (i.e. favorability) is associated with firm value, or assessed the extent to which any interaction between financial measures and the direction of nonfinancial measures may influence analysts in …

Team Member Selection Strategies, Robert Carl Stewart

Walden Dissertations and Doctoral Studies

Business teams have been losing millions of dollars every year in cost and schedule over-runs from incomplete or failed projects. The purpose of this single case study was to explore the strategies that business managers use to determine team fit when selecting employees for assignment to cross-functional project teams. The participants for this study were 3 senior management personnel and a 6-member employee focus group, all from midsized, nonprofit organizations located within 200 miles of the tri-state region of Delaware, Maryland, and Virginia. The conceptual framework for this study was Werbel and Gilliland's theory of person-group fit, McCrae's and John's …

Strategies To Improve Engagement Among Public Sector Information Technology Employees, Michelle Dawn Benham

Walden Dissertations and Doctoral Studies

Disengaged employees decrease organizations' efficiencies and profitability. Engaged employees provide greater productivity and performance while being less likely to incur job burnout and exhaustion. However, public sector organizational leaders still struggle to engage their information technology (IT) employees. Partnering with a large public sector organization in the Phoenix, Arizona, metropolitan area, in a case study design, this study explored the strategies that public sector business leaders use to increase productivity through engaging IT employees. The conceptual framework for this study was the job demands-resources framework. Four participants were selected through purposeful sampling from a population of 7 IT leaders who …

The Sustainability Management Control System: Factors To Consider In Metric Conceptualization, Corne Mouton

Walden Dissertations and Doctoral Studies

The performance metrics embedded in sustainability management control systems (SMCS) provide organizational leaders the ability to affect the implementation and continual improvement of sustainability strategies. Leaders in oil sands companies lacking adequate information on the efficacy of the sustainability performance metrics and their use to enhance their SMCS could be at a competitive disadvantage. Guided by stakeholder theory, the purpose of this single case study was to explore strategies Alberta-based oil sands company leaders use for critical planning, developing, and implementing SMCS performance metrics. The target population comprised of 20 oil sands company leaders from an Alberta, Canada, organization who …

Risk Perception And Psychological Behavior Of Investors In Emerging Market: Indonesian Stock Exchange, Y. Yuliani, I. Isnurhadi, Ferry Jie

Research outputs 2014 to 2021

Capital market functions as a mediator between parties who have excess funds that is, investors and those who need the funds that is, emitents. Decision to sell and buy shares of a financial asset is very strategic decision for investors because it is associated with the chances of return to be earned in the future. The objective of this paper is to investigate the investor's psychology on buying and selling common stock in the stock exchange in emerging market. The specific purpose of this research is to provide the simultaneous empirical evidence about the perception of risk, psychology aspects towards …

Employee Perceptions Of Merit Pay And Its Influence On Work Performance, Michael John Mcknight, Sr.

Walden Dissertations and Doctoral Studies

The work performance of employees remains a vital factor both in an organization's viability as well as in the prosperity of its employees. Merit pay can influence employee performance and is one of the most frequently used monetary reward incentives for motivating employees to achieve a higher level of performance. The problem is the limited knowledge on how state employees in a southern state perceive merit pay and how those perceptions may influence employee work performance. Using a conceptual framework built from elements of various motivational theories including Maslow's hierarchy of needs and Herzberg's 2 factor theory, the purpose of …

An Analysis Of Performance Claims In Athleisure, Katherine M. Hahnel

Theses and Dissertations--Retailing and Tourism Management

The purpose of this research was to evaluate performance claims in athleisure, in order to confirm or refute their authenticity. Aesthetic properties and functional claims were evaluated initially, and after repeated home laundering. A convenience (nonprobability) sample of activewear with performance features consisted of ninety garments that are currently on the market and commonly used by consumers. The garments included men’s and women’s t-shirts, polos, leggings, windbreakers, hoodies, sweatpants, and warm-up pants of various fiber contents and performance chemistries. The focus of the garment selection was on garments with performance properties relating to moisture management. Performance claims listed on the …

Referral Hire Presence Implications For Referrer Turnover And Job Performance, Jenna R. Pieper, Charlie O. Trevor, Ingo Weller, Dennis Duchon

Department of Management: Faculty Publications

A great deal of research has been devoted to understanding the organizational returns of employee referral programs, particularly with respect to outcomes involving those hired through the referral process. Yet, no work has addressed whether the presence of a referral hire (i.e., the referred candidate who is hired and working in the firm) is related to behavioral outcomes for the referrer. Drawing on the social enrichment perspective, we theorize how referral hire presence (RHP), which is the time during which the referrer’s and the referral hire’s employment spells overlap, impacts referrer behavior. Using data from 265 referrers in a U.S. …

The Contextual Impact Of Innovation And Operational Spillovers On Firm Performance, Cherry Singhal

Theses and Dissertations

Extant literature across various research disciplines has investigated the influence of a firm’s technological innovation on its performance. However, the findings on this relationship remain inconclusive as it is subject to many strategic and environmental factors. In this dissertation, the relationship between a firm’s technological innovation and performance is evaluated. Additionally, this relationship is examined in the presence of various contextual factors.

In the first study, meta-analysis is utilized to quantitatively aggregate existing empirical research in this domain. Cultural and institutional aspects of the nation in which the firm operates are examined for their potential in explaining variability within the …