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The Effects Of Training And Feedback Format On Reactions To In-Basket Feedback And On In-Basket Performance, Michael G. Fedorko
The Effects Of Training And Feedback Format On Reactions To In-Basket Feedback And On In-Basket Performance, Michael G. Fedorko
Psychology Theses & Dissertations
The purpose of this research was to investigate the effects of training and feedback format on reactions to in-basket feedback and on in-basket performance. Performance was evaluated with a 2 (Training) x 3 (Feedback) x 2 (In-Basket) x 5 (Dimension) repeated measures factorial design. Reactions were evaluated with a 2 (Training) x 3 (Feedback) x 2 (Questionnaire) repeated measures factorial design. The Training factor was comprised of frame-of-reference training (designed to prepare the recipient to receive the feedback) and a control condition (a lecture on Mintzberg's managerial role classification system). The Feedback factor was comprised of written feedback, oral feedback, …