Business Commons^™

November 2014, Inland Empire Business Journal

Inland Empire Business Journal

The 3 Major Sins of Sales Management It’s a

simple fact of business: Without sales, no one else

downstream can do their jobs. To ensure continued

growth, Jack Daly says the people at the top must

avoid the following 3 major sins of sales

management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

How Do Trustworthy Leaders Behave? Roderick

Kramer has found that 8 out of 10 report being

burned at least once because they trusted too …

Faculty Perspectives On The Inclusion Of Spirituality Topics In Nonsectarian Leadership And Management Education Programs, Peter E. Williams, Stuart Allen

School of Educational Leadership

The purpose of this study was to explore faculty views on the inclusion of spiritual topics in graduate leadership and management programs, focusing on faculty experiences, perceived benefits and challenges, and teaching methods and principles in use. We interviewed twelve faculty members in leadership or management programs from eleven nonsectarian universities. Participants discussed eight benefits including the opportunity for whole person growth and skill development that would benefit leaders in a global workplace. Eight barriers to such inclusion were identified such as proselytizing and the misuse of power. The sampled instructors also made some suggestions for how to include spirituality …

October 2014, Inland Empire Business Journal

Inland Empire Business Journal

New Data Shows Riverside-San

Bernardino-Ontario is a Leading

Metropolitan Area for Exports The

U.S. Department of Commerce’s International

Trade Administration announced new export

data that shows merchandise exports from

the Riverside-San Bernardino-Ontario

Metropolitan area totaled a record $9.6 billion,

an increase of 20 percent or $1.6 billion from

2012 to 2013. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Why It’s Important for Business Owners to

Get Out of the Office and Participate in

Conversations Gabie Boko …

September 2014, Inland Empire Business Journal

Inland Empire Business Journal

Checking Account Transparency Report: How Easily Can Consumers Shop for a Checking Account Online?

There are more than 100 million

checking accounts in the U.S. and close to nine out of

10 households have an existing account. Having

access to and understanding the costs associated

with checking accounts is essential for consumers. . . . . 3

You Can Negotiate Anything: 13 Negotiating Techniques Taught at the Wharton School of Business

Everything is open for negotiation—

even prices, schedules, and product offerings that

seem carved in stone. No one has to just accept

what’s offered…..but first you must hone your …

July 2014, Inland Empire Business Journal

Inland Empire Business Journal

Does the Economic Big Picture Drive Your

Decisions? Three “Context Clues” Leaders Should

Never Ignore How can your company’s leaders

make better decisions where challenges are concerned?

Some of those decisions have short-term consequences

while others will affect the business for much longer.

Ron Scherer and Joel Naroff points out three clues

leaders should never ignore. . . . . . . . . . . . . . . . . . . . . 7

Talk Your Way to the Top: Why Old-School

Communication Skills are the Competitive Edge

New Grads Need Geoffrey Tumlin advises new

grads not …

June 2014, Inland Empire Business Journal

Inland Empire Business Journal

Michael Spence: China’s Rising Middle Michael

Spence explains how a slowing Chinese economy

could be good for China—and for the rest of us. . . . . . 3

Are Your Employees Sabotaging Your Company’s

Accountability? Ten Bottom-Line-Busting Behaviors

to Watch Out For Authors Julie Miller and Brian

Bedford share 10 employee “types” whose attitudes

and actions are sabotaging your company’s

accountability, costing you money, and sending

customers running for the hills. . . . . . . . . . . . . . . . . . 6

13 of the Biggest Mistakes Entrepreneurs Make

(That May Not …

Appropriation Or Participation Of The Individual In Knowledge Management, Isabel D. W. Rechberg, Jawad Syed

Publications and Research

Purpose- This review paper examines whether there is a tendency towards appropriation or participation of the individual in the literature of knowledge management (KM).

Design/methodology/approach- This is a literature review paper. In terms of approach, appropriation in this paper is referred to as the KM tasks assigned to individual employees by the management whereas participation is referred to as KM tasks determined jointly by individuals and management.

Findings- The review suggests that while the participation of individuals is seen as important for KM, the KM discourse and practice is visibly oriented towards the appropriation of individual employees and their knowledge …

Impact Of The Ceo Effect On Premiums In Mergers And Acquisitions, Caitlin Duncan

Honors Scholar Theses

The rationale behind a merger or acquisition is to improve the financial performance of the acquiring firm. Many factors go into the the valuation of a company and consequently the premium paid.

This paper will examine what impact upper management, specifically the CEO, has on the valuation of a company during mergers and acquisitions. This impact, called the CEO effect, will be central to the paper. Different valuation methods of this effect, as well as firm valuations, will be analyzed and considered. Specifically, how the CEO effect affects the premium paid by the acquiring firm will be the main focus. …

Surviving Beyond A Third Generation, Andreas Raharso

Asian Management Insights

Family-owned businesses’ continued survival is unsure. Research indicates the most likely cause is their pursuit of professionalisation.

Manager's Toolbox: Ethics And Values, Ratan Tata, Philip C. Zerrillo

Asian Management Insights

Ratan Tata zeros in on ethics and values as part of the science of management, and India's current economic journey, in this interview with Philip Zerrillo.

May 2014, Inland Empire Business Journal

Inland Empire Business Journal

News and Features

Is Employee Cynicism Killing Your Culture?

Strategic Ways to Re-Configure It Around Trust

Rich Karlgaard says employee cynicism is a red flag

signaling a serious dearth of trust—and explains

what you can do to fix it. . . . . . . . . . . . . . . . . . . . . . . 11

3 Lessons on Retirement Planning From 2 Classic

Cars An old story from car aficionado David

Rosell holds valuable lessons on retirement planning. . 26

Exit Planning: The Necessary Beast—

Due Diligence No experienced buyer purchases

a company …

Matching Staff And Projects, Ruth E. Bryan

Library Presentations

No abstract provided.

April 2014, Inland Empire Business Journal

Inland Empire Business Journal

News and Features

Protecting Your “A” Factor: 16 Accountability

Killers to Avoid Most of us are guilty of small

behaviors that crack our accountability façade and

hurt us, both personally and professionally, far more

than we realize. Julie Miller and Brian Bedford

examines what can happen when businesses, teams,

families, and individuals shirk accountability. . . . . . . . 3

Five Ways to Use Your Brain to Build a Better

Business Michael Vaughan shows us why business

owners and managers should use their brains to

understand what employees need psychologically

in order to excel and perform, and gives …

March 2014, Inland Empire Business Journal

Inland Empire Business Journal

News and Features

The Way You Do Anything Is the Way You Do

Everything (and Nine More “Tough Love” Truths

for Business Owners) Suzanne Evans says that you,

and you alone, are the source of your success or failure.

She gives us 10 inconvenient but ironclad truths that

all business owners should take to heart. . . . . . . . . . . . 9

Will Your Social Security Check Be in the Mail

Come 2015? Economist Allen W. Smith says there is

no trust fund, and a number of elected officials,

including former President George W. Bush, …

Waste Management And Energy Recovery: A Significant Business Issue, James Peter Murphy

Conference papers

Waste Management and energy recovery has become a significant business issue for hospitality establishments in recent years. Hospitality establishments have to be more concerned about waste in their businesses and be able to adopt systems to reduce, reuse and recover waste. This challenge is the result of a variety of factors, most notably the charges involved in waste removal and cost of every businesses energy needs. Costs have grown dramatically, landfill capacity has become increasingly scarce and expensive. Stringent legislation has been introduced around the world to ensure optimum waste management and energy recovery practices in hospitality businesses. Opportunities have …

The Dark Side Of Leadership: Dealing With A Narcissistic Boss, Thomas W. Camm

Mining Engineering

Some of the defining characteristics of narcissists include a grandiose sense of self-importance, preoccupation with success and power, a sense of infallibility, and a supreme confidence in their ability and intelligence. Ironically, many of these characteristics are rewarded in business organizations, which may explain why there seems to be so many narcissists in management positions. Assuming we will be dealing with narcissists throughout our career, it makes sense for us to understand what makes them tick, and more importantly what we can do to work with them in a constructive manner.

Maine Sea Grant Annual Report 2014, Maine Sea Grant

Maine Sea Grant Publications

Globally, seaweeds represent an $8 billion industry, which presents several opportunities to fishermen and sea farmers in Maine’s coastal environment, especially given the continued restrictions in several major state and federal fisheries. With support from her partners and other Marine Extension Team (MET) members, Sarah Redmond is leading the effort to bring local sea vegetables to market through research, education, and outreach. New nursery cultivation techniques for native species are under development with Sea Grant support, and funding from the Maine Aquaculture Innovation Center provided for transfer of seaweed cultivation technology to industry. In 2014, Sea Grant provided approximately 5,600 …

January 2014, Inland Empire Business Journal

Inland Empire Business Journal

News and Features

Four Critical Actions Leaders Can Take Now

to Build a Culture of Accountability in 2014 Julie

Miller and Brian Bedford offers a proven process

for installing an accountability-based culture, a

platform for success in business and in everyday

life. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Are You Penny-Pinching Yourself Out of Business?

Sean C. Castrina outlines five expenses a business

should never ever skimp on. …

A Review Of Business Communication Under The Leadership Function, Clive Muir

Faculty Publications

An effective way to perpetuate an academic discipline is to identify and to define its intellectual and historical roots, then to set such roots in the foundation textbooks and courses of the discipline. In that regard, Business Communication still struggles to establish its roots when compared to other disciplines in business schools, particularly Management. For this study, we undertook an extensive review of significant scholarly works on Business Communication as a discipline. We discovered there are prevalent themes in the broader context of rhetoric, technology, culture, dissemination, and impression; and this was confirmed by our examining the tables of contents …

Institutional Theory And Human Resource Management, Ali Najeeb

Faculty of Business - Papers (Archive)

The study of institutions traverses the academic fields of economics, sociology, political science and organisational theory. The common denominator for institutionalism in various disciplines appears to be that of, 'institutions matter' (Kaufman 2011). An underlying assumption in the study of institutions is that organisations are deeply embedded in the wider institutional context (Powell 1988; DiMaggio & Powell 1991). Thus, "organisational practices are either a direct reflection of, or response to, rules and structures built into their larger environment" (Paauwe & Boselie 2003, p. 59).This institutional environment is the source of legitimisation, rewards or incentives for, as well as constraints or …

Attribution Theory: Untangling The Relationship Between Management And Workers, Irit Alony

Faculty of Business - Papers (Archive)

Attribution theory deals with how and why people form an opinion about the reasons for an event or observation (Winkler 2010). This theory is based on the idea that perception is the foundation of human understanding, sensemaking, and behaviour. This theory claims that people develop explanations for the behaviours of others, similarly to how scientists try to understand the world. The theory asserts that people's opinions are formed based on how they perceive the behaviour and the reality surrounding it. This explanation, the attribution, is based on how the observing person perceives a cause for the actor's behaviour.

Ethics-In-Practice In Collaborative Management Research, Richard Badham, Michael Zanko

Faculty of Business - Papers (Archive)

Reflections on ethics-in-practice and the informal, implicit, situational and political nature of ethical action as a social process stand in marked contrast to the restrictive focus of ethical formalism in the process of applying explicit and formal rules to adjudicate on matters of moral concern (Bauman 2003). Such reflections incorporate and address the inevitable 'practice gap' between what rules prescribe and situations demand (Taylor 1993). The call for greater transparency and reflexivity on this social process advocates cultivating increased sensitivity towards and honesty about such ethical activities (Bell & Bryman; Bell & Wray-Bliss 2009). One way of enhancing such an …

Human Resource Management In Multinational Companies, Anne Cox

Faculty of Business - Papers (Archive)

Globalisation has provoked some interesting speculation on the part of enthusiasts about a 'globalised economy' in which distinct national economies are subsumed into region-states and companies follow the same set of 'best practices', adopt a convergent model of organisation that leads to a process of homogenisation in their behaviour and a deterioration of national management models (Rowley & Benson 2002; Bartlett & Goshal 1989). On the other hand, nationalists point out that, for the time being, the world economy is still fundamentally characterised by exchanges between relatively distinct national economies, in which many outcomes, such as the competitive performance of …

A Survey Of Cost And Management Accounting Practices In Sri Lanka, Anura De Zoysa, Shyam Bhati, Menik De Zoysa

Faculty of Business - Papers (Archive)

Significant changes occurred in business environment in the last two decades have resulted business organisations to change their cost and management accounting practices to provide more relevant information for managers facing the challenges created by the changes in the business environment. A large number of prior studies have attempted to capture these changes in cost management accounting practices of business organisations in various countries. However, vast majority of these studies have been limited to examine such practices in developed countries, leaving a vacuum in the academic literature in relation to studies on emerging markets. This paper presents an initial analysis …

The Perceived Impact Of The Agile Development And Project Management Method Scrum On Information Systems And Software Development Productivity, Karlheinz Kautz, Thomas Heide Johansen, Andreas Uldahl

Faculty of Business - Papers (Archive)

This research contributes to the body of knowledge in information systems development (ISD) with an empirical investigation in form of a case study that demonstrates the positive impact of the agile development and project management method Scrum on information systems and software development productivity and it provides a useful operationalization of the concept through seven identified indicators for productivity. Despite the fact that the case unit had challenges with the use of Scrum, the indicators identified the areas where the company had managed to exploit the potential of Scrum and its practices with regard to increasing productivity. The research results …

The Impact Of Ict, Workplace Relationships And Management Styles On The Quality Of Work Life: Insights From The Call Centre Front Line, Zeenobiyah Nadiyah Hannif, Anne Cox, Shamika Fernando

Faculty of Business - Papers (Archive)

Using a case study approach, this paper investigates how workplace relationships, management styles and information and communication technologies (ICT) shape and influence the quality of work life (QWL) in two Australian call centres: Govtcall and Marketplus. In many ways, call centres epitomise the shift towards technology-based work, with ICT defining and dictating both the work process and the management of performance. While call centres now represent a critical element of the business cycle of many organisations, the use of ICT in the work process has led to the emergence of various job quality issues. This paper argues that workplace relationships …

Learning And Study Strategies Affecting The Performance Of Undergraduate Management Accounting Students In An Australian University, Anura De Zoysa, Palli Mulla K A Chandrakumara, Kathleen Rudkin

Faculty of Business - Papers (Archive)

This study examines the relationship between the academic performance of second year management accounting students at an Australian 'red brick' university and the respective individual learning and study strategies adopted by them in their studies of management accounting. A sample size of one hundred and eighteen valid responses comprises the data for this study. The respondents completed the Learning and Study Strategies Inventory (LASSI). The results demonstrate that learning and study strategies of low and high performing groups differed significantly in six out of ten aspects that were examined, namely: anxiety; attitude; information processing; motivation; the ability to select main …

Creating Business Value Through Agile Project Management And Information Systems Development: The Perceived Impact Of Scrum, Karlheinz Kautz, Thomas H. Johansen, Andreas Uldahl

Faculty of Business - Papers (Archive)

Value creation through information systems (IS) and information technology (IT) is a major IS research topic. However there still exists an ambiguity and fuzziness of the 'IS business value' concept and a lack of clarity surrounding the value creation process. This also true for organizations that develop IS/IT and for development technologies like information systems development and project management methods that are applied in the production of IS/IT. The agile method Scrum is one such technology. In the research presented here we studied productivity, quality and employee satisfaction as supported by Scrum as value creating measures. Our positive assessment is …

A Distributed Consensus Algorithm For Decision Making In Service-Oriented Internet Of Things, Shancang Li, George Oikonomou, Theo Tryfonas, Thomas M. Chen, Li Da Xu

Information Technology & Decision Sciences Faculty Publications

In a service-oriented Internet of things (IoT) deployment, it is difficult to make consensus decisions for services at different IoT edge nodes where available information might be insufficient or overloaded. Existing statistical methods attempt to resolve the inconsistency, which requires adequate information to make decisions. Distributed consensus decision making (CDM) methods can provide an efficient and reliable means of synthesizing information by using a wider range of information than existing statistical methods. In this paper, we first discuss service composition for the IoT by minimizing the multi-parameter dependent matching value. Subsequently, a cluster-based distributed algorithm is proposed, whereby consensuses are …

Facilitating Successful Failures, Michelle M. Harner, Jamie Marincic Griffin

Faculty Scholarship

Approximately 80,000 businesses fail each year in the United States. This article presents an original empirical study of over 400 business restructuring professionals focused on a critical, arguably contributing factor to these failures—the conduct of boards of directors and management. Anecdotal evidence suggests that management of distressed companies often bury their heads in the sand until it is too late to remedy the companies’ problems, a phenomenon commonly called “ostrich syndrome.” The data confirm this behavior, show a prevalent use of loss framing, and suggest trends consistent with prospect theory. The article draws on these data and behavioral economics to …