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Articles 1 - 29 of 29
Full-Text Articles in Business
December 2005, Inland Empire Business Journal
December 2005, Inland Empire Business Journal
Inland Empire Business Journal
Amtec Communications Teams up With Cymphonix
4 Ways to Increase Sales---Is your Marketing Pumping iron?
World Trade: A Mall for Global Manufactures
Office and Industrial Markets Poised for Sold Growth
Close-up
Corporate Profile
Investment and Finance
Commentary
World Trade
The List:
Chambers of Commerce
Business Brokerage Firms Serving in the Inland Empire
Fleet Automotive Dealership in the Inland Empire
Managing
Computers/ Technology
Real Estate Notes
Managers Bookshelf
New Business List:
County of San Bernardino
County of Riverside
Executive Time out
November 2005, Inland Empire Business Journal
November 2005, Inland Empire Business Journal
Inland Empire Business Journal
Close-up
The Number one Soft Drink Maker in the Inland Maker
Corporate Profile
The Lists: Commercial Building Developers
Investments & Finance
Letters to the Editor
Commentary
Executive Notes
OK, So the Phone is Ringing
The Lists: Fastest Growing Companies in the Inland Empire
The Lists: Title Companies in the Inland Empire
Hazardous to Our Health
Health Issues
Malpractice Maladies
The Lists: Mortgage Lenders
Computers/Technology
New Solar Energy Project Coming Soon to the Mojave Desert
The Lists: Commercial Real Estate Brokers Serving the Inland Empire
Commercial Real Estate Brokers Serving the Inland Empire
New Business Lists: Real Estate Notes
New Business …
September 2005, Inland Empire Business Journal
September 2005, Inland Empire Business Journal
Inland Empire Business Journal
News and Features
High Praise for Palm Springs Convention Center Expansion 1
A Family and Their Family Restaurant 7
Ambryx Biotechnology Relocates Corporate Headquarters From Orange County to Riverside's University Research Park 8
What Went Wrong in New Orleans? 10
The Training Track: Four Reasons to Invest In a Great Training Program 30
Columns
Close-up 6
Corporate Profile 7
Inland Empire People 8
Investments & Finance 9
Editorial 10
Commentary/Opinions 11
Executive Notes 12
Computer Technology 13
The Lists; Golf Courses in the Inland Empire 14
Inland Empire's Largest Hotels 20
Banks in the Inland Empire 34
Substance Abuse Programs …
October 2005, Inland Empire Business Journal
October 2005, Inland Empire Business Journal
Inland Empire Business Journal
Two Indian Gaming Casinos Slated for Barstow
Job Market Strongest in Nation
CSI: San Bernardino---Real Facts vs. Myths and Beliefs
Only you can Prevent Identity Theft
Stop Managing and Start Leading
Owning Your Intellectual Property
Close-up
Commentary
Executive Notes
Inland Empire People
Financial
Executive Time Out
Managing
Computers/ Technology
Leadership
Real Estate Notes
Managers Bookshelf
The List:
Wireless Companies in the Inland Mepire
Interconnect/ Telecommunications Firms Serving the Inland Empire
Internet Service Providers Serving the Inland Empire
Copier, Fax and Business Equipment
Retailers in the Inland Empire
Long Distance Companies Serving the Inland Empire
New Business List:
County of San …
August 2005, Inland Empire Business Journal
August 2005, Inland Empire Business Journal
Inland Empire Business Journal
News and Features
Nine Things o Know Before Selecting the Web Host for Your Business 6
Garner Holt: San Bernardino’s Toymaker 7
Market Competition and Recent Reforms Will Keep Bringing Workers’ Comp Rates Down, If Preserved 8
Phishing and Casting 13
Columns
Close-Up 6
Corporate Pro file 7
Investments & Finance 9
Letters to the Editor 10
Opinions 11
Computers/Technology 13
Lists. Top Health Care Medical Clinics’Groups 20
MBA/Executive Programs 22
Environmental Companies 34
Money/ Investments 23
Executive Time Out 26
Managing 27
Managing Bookshelf 39
New Business List: County of San Bernardino 41
New Business List: County of Riverside …
'Lights… Action… Grounded Theory': Developing An Understanding For The Management Of Film Production, M. L. Jones
'Lights… Action… Grounded Theory': Developing An Understanding For The Management Of Film Production, M. L. Jones
Faculty of Commerce - Papers (Archive)
Grounded Theory (GT) provides an ideal tool for analysis and theoretical development, and so is used here to study the Australian Film Industry. The goal of this study is to explicate management outcomes from the perspective of a film producer managing a film production. This paper firstly explains the value and the practicality of using GT for this type of study, it then provides a practical understanding of how the method can be used.
July 2005, Inland Empire Business Journal
July 2005, Inland Empire Business Journal
Inland Empire Business Journal
News and Features
San Bernardino Count)'S Top Teacher 6
Scandia Downs; A Family Affair 7
This Could Happen to You--So It's Always Great to be Proactive 21
World's First Total Marrow Irradiation Procedure Performed at City of Hope Cancer Center 26
My Favorite Small Hotel in the Desert 7
Columns
Close-Up 6
Corporate Profile 7
Inland Empire People 8
Investments & Finance 9
Commentary 10
Credit Unions 11
Computers/Technology 13
Law 14
Negotiations 22
Money/ Investments 23
Lists:
Advertising Agencies in the I.E 16
Staff Leasing Companies 25
Certified Public Accountant Finns 35
Commercial Printers 36
Managing 28
Desert Business …
Internal And B2b Relationship Management In A Supply Chain Management Environment, Edward Sweeney
Internal And B2b Relationship Management In A Supply Chain Management Environment, Edward Sweeney
Practitioner Journals
No abstract provided.
Why Is Management A Cliché?, Stefano Harney
Why Is Management A Cliché?, Stefano Harney
Research Collection Lee Kong Chian School Of Business
This article introduces the term demotics of management by asking why so much management literature reads like a cliché. Typically this question has been approached by seeing the cliché as strategic. This article instead views the cliché as symptomatic. It marks a growing problem—how can management track labor out of the workplace and into the realm of social reproduction, a realm that is increasingly, with the tendency of immaterial labor, directly productive. This problem has produced not only the explosion of popular management literature, particularly in the United States, in the last 20 years, but also what might be called …
Do Suppliers Benefit From Collaborative Relationships With Large Retailers? An Empirical Investigation Of Efficient Consumer Response Adoption, Daniel Corsten, Nirmalya Kumar
Do Suppliers Benefit From Collaborative Relationships With Large Retailers? An Empirical Investigation Of Efficient Consumer Response Adoption, Daniel Corsten, Nirmalya Kumar
Research Collection Lee Kong Chian School Of Business
Collaborative manufacturer-retailer relationships based on efficient consumer response (ECR) have become ubiquitous over the past decade. Yet academic studies of ECR adoption and its impact on marketing relationships are relatively scarce. Inspired by the relational view of competitive advantage, the authors empirically investigate whether the extent to which suppliers of a major retailer adopt ECR has a beneficial impact on their outcomes. The results demonstrate that whereas ECR adoption has a positive impact on supplier economic performance and capability development, it also generates greater perceptions of negative inequity on the part of the supplier. However, retailer capabilities and supplier trust …
June 2005, Inland Empire Business Journal
June 2005, Inland Empire Business Journal
Inland Empire Business Journal
Corporate Profile 7
Commentary 10
Managing 11
Computers/Technology 13
Law 14
Legislation 15
Executive Time Out 19
Financial Institutions 20
Negotiations 22
Communications 23
Desert Business Journal 30
Lists:
I Savings & Loans 21
Motorcycle Dealers 29
Hospitals 35 & 36
Manager's Bookshelf 39
Restaurant Review 44
Calendar 46
A Five-Year Management Strategy For Recreational Fishing In The Pilbara/Kimberley Region Of Western Australia. Final Report., Pilbara/Kimberley Recreational Fishing Working Group
A Five-Year Management Strategy For Recreational Fishing In The Pilbara/Kimberley Region Of Western Australia. Final Report., Pilbara/Kimberley Recreational Fishing Working Group
Fisheries management papers
The discussion paper (Fisheries Management Paper No. 181 'A quality future for recreational fishing in the Pilbara/Kimberley Region) attracted widespread comment, with around 200 people attending public meetings in the region. In addition, 152 written submissions were received from recreational fishers, angling clubs, and other stakeholders. The Recreational Fishing Advisory Committee (RFAC) and the Pilbara/Kimberley Recreational Fishing Working Group would like to thank those people and organizations that took the time to provide this valuable feedback. All recommendations contained in this final report, along with the action that needs to be taken to protect the long-term sustainability of our fish …
May 2005, Inland Empire Business Journal
May 2005, Inland Empire Business Journal
Inland Empire Business Journal
News and Features
Workers’ Compo Plan Critics Cry Foul 5
Kelly Space: Measuring the Moon From the Inland Empire? 7
Why Rosie Wilson Is as Bubbly as Her Own Champagne 8
The Mall of Victor Valley 17
Radical Capitalist Ethics 37
Owners, Presidents, Genera; Managers START YOUR ENGINES 38
Columns
Close-Up 6
Corporate Profile 7
Commentary 10
Inland Empire People 8 +16
Investments & Finance 9
Computers/Technology 13
Managing 11, 15
Executive Time Out19
Lists:
Largest Credit Unions 22
Employment Services/Agencies 29,30,31
Law Firms 33,35,36,37
Dental Plans 41
New Business Lists 42 & 43
Manager's Bookshelf 39
Restaurant Review 44 …
April 2005, Inland Empire Business Journal
April 2005, Inland Empire Business Journal
Inland Empire Business Journal
P.O.W.E.R. Leaders Are leaders born or made? 11
Developing a Corporate E-Security Policy 12
Ten Steps to Solving Any Problem 15
Time Evans: The Unforgettable Champlain 16
What Can We Learn From Martha Stewart? 17
W. M. keek Foundation Grant $20 Million 30
The Story Behind the Need for Refinancing of the Pacific Life Open Tennis Tournament 38
Columns
Close-Up 6
Corporate Profile7
Investments & Finance 9
Opinion/Commentary 10
Computers/Technology 13
Managing 15
Inland Empire People 8, 16
Executive Time Out 19
lnternet 34
Desert Business Journal 18
Lists: Airlines Serving the Inland Empire 43
Meeting Facilities 35, 37
Top …
March 2005, Inland Empire Business Journal
March 2005, Inland Empire Business Journal
Inland Empire Business Journal
Managing 14
Inland Empire People 18
Executive Time Out ....19
Marketing 21
Sales 22
Negotiation 23
Entrepreneurship 26
Financial Institutions 29
New Business in County of San Bernardino .36
New Business In County of Riverside 37
Business in the Desert 38
Lists:
The Top HMOs 17
Corporate Housing 39
Residential Real Estate Brokers 45
The Top PPOs 47
Manager's Bookshelf 40
Real Estate Notes 43
Calendar 44
Restaurant Review 46
Crop Updates 2005 - Farming Systems, David Stephens, Nicola Telcik, Ross Kingwell, Wayne Pluske, Bill Bowden, Mike Collins, Frances Hoyle, D. V. Murphy, N. Milton, M. Osman, L. K. Abbott, W. R. Cookson, S. Darmawanto, Bill Crabtree, Geoff Anderson, Darren Kidson, Ross Brennan, Nick Drew, Craig Scanlan, Lisa Sherriff, Bob French, Reg Lunt, Jeff Russell, Angie Roe, Ian Maling, Matthew Adams, George Yan, Mohammad Hamza, Glen Riethmuller, Wal Anderson, Angela Loi, Phil Nichols, Clinton Revell, David Ferris, Phil Ward, Andrea Hills, Sally-Anne Penny, David Hall, Michael Robertson, Don Gaydon, Tress Walmsley, Caroline Peek, Megan Abrahams, Paul Raper, Richard O'Donnell, Trevor Lacey, Meredith Fairbanks, David Tennant, Cameron Weeks, Richard Quinlan, Alexandra Edward, Chris Carter, Doug Hamilton, Peter Tozer, Renaye Horne, Tracey Gianatti, Paul Carmody, Ian Foster, Michele John, Ross George, Imma Farré, Ian Kininmonth, Dennis Van Gool, Neil Coles, Bill Porter, Louise Barton, Richard Harper, Peter Ritson, Tony Beck, Chris Mitchell, Michael Hill, Fiona Barker-Reid, Will Gates, Ken Wilson, Rob Baigent, Ian Galbally, Mick Meyer, Ian Weeks, Traci Griffin, D. Rodriguez, M. Probust, M. Meyers, D. Chen, A. Bennett, W. Strong, R. Nussey, I Galbally, M. Howden
Crop Updates 2005 - Farming Systems, David Stephens, Nicola Telcik, Ross Kingwell, Wayne Pluske, Bill Bowden, Mike Collins, Frances Hoyle, D. V. Murphy, N. Milton, M. Osman, L. K. Abbott, W. R. Cookson, S. Darmawanto, Bill Crabtree, Geoff Anderson, Darren Kidson, Ross Brennan, Nick Drew, Craig Scanlan, Lisa Sherriff, Bob French, Reg Lunt, Jeff Russell, Angie Roe, Ian Maling, Matthew Adams, George Yan, Mohammad Hamza, Glen Riethmuller, Wal Anderson, Angela Loi, Phil Nichols, Clinton Revell, David Ferris, Phil Ward, Andrea Hills, Sally-Anne Penny, David Hall, Michael Robertson, Don Gaydon, Tress Walmsley, Caroline Peek, Megan Abrahams, Paul Raper, Richard O'Donnell, Trevor Lacey, Meredith Fairbanks, David Tennant, Cameron Weeks, Richard Quinlan, Alexandra Edward, Chris Carter, Doug Hamilton, Peter Tozer, Renaye Horne, Tracey Gianatti, Paul Carmody, Ian Foster, Michele John, Ross George, Imma Farré, Ian Kininmonth, Dennis Van Gool, Neil Coles, Bill Porter, Louise Barton, Richard Harper, Peter Ritson, Tony Beck, Chris Mitchell, Michael Hill, Fiona Barker-Reid, Will Gates, Ken Wilson, Rob Baigent, Ian Galbally, Mick Meyer, Ian Weeks, Traci Griffin, D. Rodriguez, M. Probust, M. Meyers, D. Chen, A. Bennett, W. Strong, R. Nussey, I Galbally, M. Howden
Crop Updates
This session covers forty four papers from different authors:
PLENARY
1. 2005 Outlook, David Stephens and Nicola Telcik, Department of Agriculture
FERTILITY AND NUTRITION
2. The effect of higher nitrogen fertiliser prices on rotation and fertiliser strategies in cropping systems, Ross Kingwell, Department of Agriculture and University of Western Australia
3. Stubble management: The short and long term implications for crop nutrition and soil fertility, Wayne Pluske, Nutrient Management Systems and Bill Bowden, Department of Agriculture
4. Stubble management: The pros and cons of different methods, Bill Bowden, Department of Agriculture, Western Australia and Mike Collins, …
Crop Updates 2005 - Cereals, Darsham Sharma, Brenda Shackley, Mohammad Amjad, Christine M. Zaicou-Kunesch, Wal Anderson, D. Tennant, Steve Penny Jr, Ben Curtis, Veronika Reck, Richard Richards, Gavin Knell, Steve Curtin, David Sermon, Alan Bedggood, T. B. Biddulph, T. L. Setter, J. A. Plummer, D. J. Mares, H. Khabaz-Saberi, I. Waters, G. Mcdonald, Harmohinder Dhammu, David Nicholson, Chris Roberts, Stephen Loss, Ross Brennan, Kith Jayasena, Eddy Pol, Simon Teakle, R. Loughman, C. Beard, B. Paynter, K. Tanaka, G. Poulish, A. Smith, Paul Damon, Zed Rengel, Lionel Martin, Narelle Hill, Ron Mctaggart, Ray Tugwell, Geoff Thomas, Manisha Shankar, John Majewski, D. Foster, H. Golzar, J. Piotrowski, Rob Grima, Jeff Russell, Angie Roe, Vivien A. Vanstone, Sean J. Kelly, Helen F. Hunter, Mena C. Gilchrist, C. R. Newman, Svetlana Micic, Phil Michael, Gabrielle Coupland, Ern Kostas, Mohammed Hamza, Tina Botwright Acuña, Len Wade, Ingrid Richardson
Crop Updates 2005 - Cereals, Darsham Sharma, Brenda Shackley, Mohammad Amjad, Christine M. Zaicou-Kunesch, Wal Anderson, D. Tennant, Steve Penny Jr, Ben Curtis, Veronika Reck, Richard Richards, Gavin Knell, Steve Curtin, David Sermon, Alan Bedggood, T. B. Biddulph, T. L. Setter, J. A. Plummer, D. J. Mares, H. Khabaz-Saberi, I. Waters, G. Mcdonald, Harmohinder Dhammu, David Nicholson, Chris Roberts, Stephen Loss, Ross Brennan, Kith Jayasena, Eddy Pol, Simon Teakle, R. Loughman, C. Beard, B. Paynter, K. Tanaka, G. Poulish, A. Smith, Paul Damon, Zed Rengel, Lionel Martin, Narelle Hill, Ron Mctaggart, Ray Tugwell, Geoff Thomas, Manisha Shankar, John Majewski, D. Foster, H. Golzar, J. Piotrowski, Rob Grima, Jeff Russell, Angie Roe, Vivien A. Vanstone, Sean J. Kelly, Helen F. Hunter, Mena C. Gilchrist, C. R. Newman, Svetlana Micic, Phil Michael, Gabrielle Coupland, Ern Kostas, Mohammed Hamza, Tina Botwright Acuña, Len Wade, Ingrid Richardson
Crop Updates
This session covers thirty six papers from different authors:
WHEAT AGRONOMY
1. Optimum sowing time of new wheat varieties in Western Australia, Darshan Sharma, Brenda Shackley, Mohammad Amjad, Christine M. Zaicou-Kunesch and Wal Anderson, Department of Agriculture
2. Wheat varieties updated in ‘Flowering Calculator’: A model predicting flowering time, B. Shackley, D. Tennant, D. Sharma and C.M. Zaicou-Kunesch, Department of Agriculture
3. Plant populations for wheat varieties, Christine M. Zaicou-Kunesch, Wal Anderson, Darshan Sharma, Brenda Shackley and Mohammad Amjad, Department of Agriculture
4. New wheat cultivars response to fertiliser nitrogen in four major agricultural regions of Western Australia, Mohammad Amjad, …
February 2005, Inland Empire Business Journal
February 2005, Inland Empire Business Journal
Inland Empire Business Journal
Close-Up 6
Corporate Profile 7
Investments and Finance 9
Commentary/Opinion 10
Computers/Technology 13
Managing 15
Getting Organized 17
Inland Empire People 18
Sales 21/22
Resource Directory. 23
Manager's Bookshelf. 40
Executive Notes 41
Lists:
Independent Banks 25
Architectural/Engineering Firms 35
Top Commercial/Industrial Contractors .42
Residential Real Estate Builders 44
Restaurant Review 45
Calendar 46
January 2005, Inland Empire Business Journal
January 2005, Inland Empire Business Journal
Inland Empire Business Journal
Law 8
Investment & Finance 9
Computers/Technology 12
Managing 13
Getting Organized 17
Executive Time Out 19
Inland Empire People 20
Effective Presentations 28
Entrepreneurship 29
Negotiating Sales 34
World Trade 39
Manager's Bookshelf 42
Calendar 44
An Interview With Ian Browde Director Of Strategy And Business Development, Enterprise Solutions Division, Nokia, Inc., Carol M. Sanchez
An Interview With Ian Browde Director Of Strategy And Business Development, Enterprise Solutions Division, Nokia, Inc., Carol M. Sanchez
Peer Reviewed Articles
Interviewer, Carol Sánchez (CS), Associate Professor, Seidman College of Business, Grand Valley State University. Interviewee, Ian Browde (IB), Director of Strategy and Business Development, Enterprise Solutions Division, Nokia, Inc.
Interorganizational Dynamics In Collaboration In University-Industry Research Projects: Context, Politics And Social Construction, Michael Zanko, Richard Badham, Karin H. Garrety
Interorganizational Dynamics In Collaboration In University-Industry Research Projects: Context, Politics And Social Construction, Michael Zanko, Richard Badham, Karin H. Garrety
Faculty of Commerce - Papers (Archive)
University-industry partnerships (UIPs) are widely viewed as essential in leveraging research capability and economic performance in organizations and the nation as a whole. In Australia, as in many other countries, the national government commits significant funds to such ‘strategic’ collaborations. Despite this interest, there is still a relatively poor understanding of the interorganizational dynamics of these industry and university partnerships and their projects. This paper examines such dynamics by focusing on a management-related research project we were involved in negotiating and undertaking with industry partner managers over a four-year period. Of particular relevance was the complex interplay between UIP politics, …
The Development Of A User Self-Help Knowledge Management System For Help Desk: Deployment Of Knowledge Management Approach And Software Agent Technology, Kar Yin Leung, Sim K. Lau
The Development Of A User Self-Help Knowledge Management System For Help Desk: Deployment Of Knowledge Management Approach And Software Agent Technology, Kar Yin Leung, Sim K. Lau
Faculty of Commerce - Papers (Archive)
Most help desks have admitted their call volume has increased in the past decade while “help unavailable when needed” is the major reason for service delivery failure and user dissatisfaction. The habit of calling help desk for simple problems has prompted the investigation of transferring part of first-level troubleshooting duty from help desk to user. This research proposes the development of user self-help knowledge management system that allows user to solve simple and routine technical enquiries. The proposed approach incorporates software agent to allow autonomous handling of enquiries so that the most appropriate solution and user communication can be facilitated.
A Multi-Agent Approach Towards Collaborative Supply Chain Management, Xin Li, Sim K. Lau
A Multi-Agent Approach Towards Collaborative Supply Chain Management, Xin Li, Sim K. Lau
Faculty of Commerce - Papers (Archive)
Supply chain collaboration has become a critical success factor for supply chain management and effectively improves the performance of organizations in various industries. Supply chain collaboration builds on information sharing, collaborative planning and execution. Information technology is an important enabler of collaborative supply chain management. Many information systems have been developed for supply chain management from legacy systems and enterprise resource planning (ERP) into the newly developed advanced planning and scheduling system (APS) and e-commerce solutions. However, these systems do not provide sufficient support to achieve collaborative supply chain. Recently, intelligent agent technology and multi-agent system (MAS) have received a …
Knowledge Management In Information Technology Help Desk: Past, Present And Future, Kar Yin Leung, Sim K. Lau
Knowledge Management In Information Technology Help Desk: Past, Present And Future, Kar Yin Leung, Sim K. Lau
Faculty of Commerce - Papers (Archive)
Information technology has changed the way organizations function. This resulted in the reliance of help desks to deal with information technology related areas such as hardware, software, and telecommunication. Besides, the adoption of business process reengineering and downsizing have led to the shrinkage of the size of help desk. The shorter information technology product life cycle has worsened the situation by increasing the already sizeable help desk’s user base. Consequently, the help desk has to cover more information technology products and resolute more technical enquiries with less staff. Thus, the outcome is clear that users have to wait comparably longer …
Articulating Knowledge Work: The Contributions Of Activity Theory And Task-Based Knowledge Management, Henry Linger, Frada Burstein, Helen M. Hasan
Articulating Knowledge Work: The Contributions Of Activity Theory And Task-Based Knowledge Management, Henry Linger, Frada Burstein, Helen M. Hasan
Faculty of Commerce - Papers (Archive)
This chapter addresses issues of knowledge work in organisations with a concern that mainstream knowledge management (KM) has fallen short of expectations. The real nature of knowledge work remains hidden, and thus inaccessible, to those who are trying to improve organisational outcomes through KM practices. The authors have conducted independent research within a new discourse on knowledge work in the context of modem complex organisations, the results of which are converging to a common understanding of this critical phenomenon. Their two theoretical frameworks, one task-based and one activity-based, are described here as eminently suited to this research. Two sets of …
The Impact Of National Culture On The Standardization Versus Adaptation Of Knowledge Management, Zhi Ang, Peter R. Massingham
The Impact Of National Culture On The Standardization Versus Adaptation Of Knowledge Management, Zhi Ang, Peter R. Massingham
Faculty of Commerce - Papers (Archive)
This paper examines the affect of national culture on knowledge management for multinational companies (MNCs). MNCs often have to decide whether to standardise or adapt their operations. Previous research has found that national culture has an effect in a range of MNC operations, e.g. human resources, marketing. However, there has been limited research on the influence of culture on knowledge management. We combine these perspectives to develop a conceptual framework that explores the decision to standardise or adapt knowledge management practices based on differences in national culture. The study extends current theoretical perspectives on knowledge management by exploring the cultural …
The Customization Of Knowledge Management Techniques In Information Technology Help Desk, Kar Yin Leung, Sim K. Lau, Geng Liang
The Customization Of Knowledge Management Techniques In Information Technology Help Desk, Kar Yin Leung, Sim K. Lau, Geng Liang
Faculty of Commerce - Papers (Archive)
Information Technology (IT) has converted a majority of organizational activities to automatic and electronicbased. This conversion greatly increases Help Desk (HD)'s coverage on IT related areas. Alternatively, the adoption of business process reengineering and downsizing has led to the shrinkage of the size of HD. This not only leads to the loss of priceless knowledge, but also coerces HD to provide more service with less staff - the outcome is clear that users have to wait comparably longer before HD staff is available. This paper describes how generic Knowledge Management process can be customized to improve support process in HD.
The Systematic Evaluation Of A Strategic Management Program In An Irish Institute Of Technology, Deirdre Lillis
The Systematic Evaluation Of A Strategic Management Program In An Irish Institute Of Technology, Deirdre Lillis
Conference papers
Higher Education Institutes (HEIs) worldwide are investing significant resources in strategic planning and self-evaluation programs to improve institutional performance and to meet external stakeholder demands. Little empirical evidence exists however which demonstrates that these programs are effective in leading to improvements in institutional performance, let alone shed light on the reasons why. This paper reports on the systematic evaluation of the effectiveness of a Strategic Management program in an Irish HEI over a five year period in leading to improvements in institutional performance.
Managing School Success: A Case Study From Pakistan, John Retallick
Managing School Success: A Case Study From Pakistan, John Retallick
Institute for Educational Development, Karachi
This article reports on case study research into the management of successful schools in a developing country, Pakistan. In Pakistan there are attempts being made to improve school education through decentralisation and involving school communities through School Management Committees. Whilst serious problems remain in the provision of quality school education, there are nevertheless, some successful schools and the research sought to identify three such schools and investigate how and to what extent the management of the schools was contributing to their success. In the article a case study of one of the schools is reported along with the findings from …