Open Access. Powered by Scholars. Published by Universities.®
- Discipline
Articles 1 - 8 of 8
Full-Text Articles in Business
Key Successful Factors In Knowledge Transfer During M&A In Traditional Industries: An Empirical Study, Jun Huang, Juan Ling, Jiaqin Yang, Quanwu Zhao
Key Successful Factors In Knowledge Transfer During M&A In Traditional Industries: An Empirical Study, Jun Huang, Juan Ling, Jiaqin Yang, Quanwu Zhao
Journal of International Technology and Information Management
This paper describes a study on identifying key successful factors in knowledge transfer resulting from business mergers and acquisitions (M&A) in those (so-called) traditional industries (e.g., textile and steel & iron) with the data collected in the steel and iron industry in Southwestern China. Specifically, this research investigates the relationship between prior-gained knowledge of merging companies, preparation and implementation processes, and actual performance after knowledge transfer. The result reveals that such prior-gained knowledge of merging companies will have a significant positive impact on the motivation for proposed M&A, while it, in contrast, may only have a limited impact on other …
A Quantitative Model For Crm Performance Evaluations, Sanjeev K. Bordoloi, Prabhu Aggarwal, Tom Tobin
A Quantitative Model For Crm Performance Evaluations, Sanjeev K. Bordoloi, Prabhu Aggarwal, Tom Tobin
Journal of International Technology and Information Management
This paper identifies important performance measurements for the operation of CRM units in the call center industry, and then uses Data Envelopment Analysis (DEA) to compare the performances of a selected set of call centers. The results provide several managerial insights that will assist CRM managers in effective decision making, especially in the areas of increasing efficiencies and improving customer service. Overall, this paper contributes towards managing resources and processes that would aid in the acquisition and support of information technology within a firm.
Seniors And Information Technology: Are We Shrinking The Digital Divide?, Mark E. Mcmurtrey, Ronald E. Mcgaughey, James R. Downey
Seniors And Information Technology: Are We Shrinking The Digital Divide?, Mark E. Mcmurtrey, Ronald E. Mcgaughey, James R. Downey
Journal of International Technology and Information Management
The “digital divide” has been present in the field of information technology (IT) since the inception of the digital computer. Throughout the course of history, one group (or more) has had better access to computer and information technology than another faction. For example: rich versus poor, young versus old, advanced societies versus less developed countries, etc. This disparity has existed for a variety of reasons, among them political, cultural, economic and even class or socioeconomic in nature. This paper examines one particular component of this phenomenon, the “gray divide” pertaining to the use of IT by our elderly, or senior …
Linking Information Technology And Competitive Strategy: Evidence From China’S Third-Party Logistics Industry, Fujun Lai, Dahui Li, Qiang Wang
Linking Information Technology And Competitive Strategy: Evidence From China’S Third-Party Logistics Industry, Fujun Lai, Dahui Li, Qiang Wang
Journal of International Technology and Information Management
This study examined how information technology (IT) influences competitive strategies of third- party logistics (3PL) providers in mainland China. First, we examined the influences of IT on the firm’s IT advantage over its competitors. Second, the relationship between IT and competitive strategy was examined. The results show that IT has a significant influence on a firm’s IT advantage and its competitive strategy.
Internet Industry Competition Dynamics: Peering Limitations, Exposure, And Counter Strategies, Seungjae Shin, Jack E. Tucci
Internet Industry Competition Dynamics: Peering Limitations, Exposure, And Counter Strategies, Seungjae Shin, Jack E. Tucci
Journal of International Technology and Information Management
The Internet industry is vertically integrated with Internet Backbone Providers (IBPs) and Internet Service Providers (ISPs.) Although there are many ISPs and IBPs in each stream, both markets are considered independent oligopolies in that there are a few dominant competitors in each market. It is generally accepted that the Internet industry structure has evolved into a four-tier hierarchical structure. The synergistic and codependent nature of the Internet industry is the key element in understanding the competitive environment in which both IBP’s and ISP’s cooperate. Peering is an efficient way to exchange traffic freely within the access tier, nevertheless competitive constraints …
Strategic Alliances In Greek Mobile Telephony, Ioanna Stoili, Anastasios A. Economides
Strategic Alliances In Greek Mobile Telephony, Ioanna Stoili, Anastasios A. Economides
Journal of International Technology and Information Management
The mobile telephony market is a very competitive market. Mobile telephony companies try to expand by forming strategic alliances with companies from various industries. The objective of this paper is to analyze the motives, the actions and the results of the collaborations and alliances of two Greek mobile telephony companies (Cosmote and Vodafone Hellas). In addition, this paper illustrates examples of how the technology change and the technological convergence (Internet, computers, and mobile telephony) affected and activated the proliferation of these alliances. The entry of I-mode and Vodafone Live! in the Greek market caused an increase in the number of …
A Comprehensive Study On The Differences In Erp Implementation Between Manufacturing And Service Industry, Farshad Salimi, Ben Dankbaar, Reggie Davidrajuh
A Comprehensive Study On The Differences In Erp Implementation Between Manufacturing And Service Industry, Farshad Salimi, Ben Dankbaar, Reggie Davidrajuh
Journal of International Technology and Information Management
In the first part, this paper presents a review of current literatures on key critical success factors (KCSFs) and their inevitable relative links with ERP benefits, project (strategic) goals and objectives in ERP implementation; this literature review searches for the available KCSFs in two sectors: manufacturing and service industry. The second part of paper looks into the available literature on differences in manufacturing and service industry. From these differences we deduct that there are differences in ERP implementation between manufacturing and services.
Internet Technology In 2010: The Issue Of Ipv6 Adoption In The U.S.A., Garry L. White, Jaymeen R. Shah, James R. Cook
Internet Technology In 2010: The Issue Of Ipv6 Adoption In The U.S.A., Garry L. White, Jaymeen R. Shah, James R. Cook
Journal of International Technology and Information Management
Computer industry literature suggests that IPv4 Internet addresses are likely to have been depleted by the year 2010, and at least Asia and Europe will be using the new IPv6 Internet addresses. Literature also suggests that the U.S.A. is lagging behind Asia and Europe with the implementation of IPv6. Empirical data supporting the fact that the U.S.A. is lagging behind is not available in the literature. This paper presents the issues regarding IPv6, reasons why Asia and Europe are implementing IPv6, and why the U.S.A. is lagging behind. Empirical data is presented to support the literature’s suggestion that the U.S.A. …