Business Commons^™

License To Heal: Understanding A Healthcare Platform Organization As A Multi-Level Surveillant Assemblage, Handan Vicdan, Mar Pérezts, Asım Fuat Fırat

Management Faculty Publications and Presentations

Platform organizations bring renewed attention to power disparities and risks in the rise of surveillance capitalism. However; such critical accounts provide a partial understanding of the complexity of surveillance phenomena in such shifting socio-technical and digital environments.The findings from a netnographic investigation of a healthcare platform organization, PatientsLikeMe, unravel how platforms become the locus where multi-level flows of surveillance converge, thereby constituting what we identify as a surveillant assemblage. We develop a comprehensive approach for understanding how platforms constitute a dynamic crossroads of micro-, meso- and macro-surveillance phenomena within and beyond the online communities they create.This study highlights this surveillant …

Data Analytics (Ab)Use In Healthcare Fraud Audits, Jared Koreff, M. Weisner, S. G. Sutton

School of Business Faculty Research

This study explores how government-adopted audit data analytic tools promote the abuse of power by auditors enabling politically sensitive processes that encourage industry-wide normalization of behavior. In an audit setting, we investigate how a governmental organization enables algorithmic decision-making to alter power relationships to effect organizational and industry-wide change. While prior research has identified discriminatory threats emanating from the deployment of algorithmic decision-making, the effects of algorithmic decision-making on inherently imbalanced power relationships have received scant attention. Our results provide empirical evidence of how systemic and episodic power relationships strengthen each other, thereby enabling the governmental organization to effect social …

A Critical Realist Evaluation Of A Hospital Laboratory It-Enabled Transformation, Sampath Bemgal

Electronic Thesis and Dissertation Repository

Organizations embarking on information technology (IT)-enabled transformation still face struggles with their execution which offers an opportunity to develop better evidence. Substantial opportunity exists to explore how exactly a transformation as a process evolves over time and how organizational structures (mainly social and technological) interact with human agency to cause successful transformation. Focusing on generative mechanisms—the underlying causal powers driving such transformation process—this research performs an in-depth case study of a hospital laboratory unit involved in IT-driven transformation efforts. Using critical realism philosophy and Archer’s (1995) morphogenesis as a complementary perspective, this study conceptualizes the process of IT-enabled organizational transformation …

Which Resources Are Matter To Healthcare Performance? A Case Study On Bahrain, Mahmood A. Ali, Mohamed S. A. Elseoud

University of South Florida (USF) M3 Publishing

The study aims at measuring the Bahrain public hospitals' healthcare services quality. For this purpose, the study adopts quantitative and survey techniques through designing survey questionnaire based on the five quality dimensions of SERVQUAL model which are: Tangibles, Reliability, Responsiveness, Assurance and Empathy. A questionnaire distributed electronically among citizens and residents, by using the social media network. A total of 169 responses were collected. The responses were estimated and analyzed via correlations and multiple regression techniques. The main findings show that, there is a significant influence of health care service quality on overall patient, in addition to, there are no …

A Multifaceted View Of Career Choice And Work Outcomes Of Nurses In Healthcare, Ifeyimika Oluwadamilola Ogunyomi

Management Dissertations

Turnover among new nurses is rampant within the health care industry and generated significant costs for organizations and the nursing profession. The overall aim of this dissertation is to understand the career choice motivations of nurses through a framework that link initial choice motives with eventual turnover intent. A broader management understanding of the experiences and attitudes of nurses in various situations will inform healthcare organizations as to the performance management strategies to develop for employee retention. I address this by exploring pertinent situations in the nursing work environment across three essays, which incorporate qualitative and quantitative research methods. The …

Novelty And Success Of Healthcare Service Innovation: A Comparison Between China And The Netherlands, Yu Mu, Rujun Wang, Ying Huang

University of South Florida (USF) M3 Publishing

Service innovation has been a hot research topic in general and also in the specific healthcare context. In the literature empirical evidence about the impact of novelty of service innovation on its success is inconclusive. A plausible explanation is that the used analytical frameworks do not fully capture the complexity of service innovation. This study employs a four-dimension framework of novelty and posits that the success of service innovation does not depend on individual dimensions. Based on the set-membership theory with a configurational analysis, as well as a comparison between Chinese and Dutch healthcare systems, this study puts forward propositions …

Food Insecurity In Detroit: Exploring The Relationship Between Patient-Reported Food Insecurity And Proximity To Healthful Grocery Stores, Sara Santarossa, Alex B. Hill, Alexandra R. Sitarik, Mackenzie Taylor, Susan Hawkins, Katherine Scher, Aaron Sohaski, Mohammed Baseer, Rachael Dombrowski, Alexander Plum, Christine Lm Joseph

Urban Studies and Planning Faculty Research Publications

Objective:
The objective of the current study was to determine if patients of a large health care system in Detroit who self-identify as food insecure live further away from healthy grocery stores compared with food secure patients. Second, we explored whether food insecurity and distance to healthy grocery stores are related to ecological measures of vehicle availability in the area of residence.

Design:
A secondary data analysis that uses baseline data from a pilot intervention/feasibility study.

Setting:
Detroit, Michigan, USA.

Participants:
Patients of Henry Ford Health System were screened for food insecurity to determine eligibility for a pilot intervention/feasibility study …

A Framework For Accessing Patient Big Data: Ant View Of A South African Health Facility, Sibulela Mgudlwa, Tiko Iyamu

The African Journal of Information Systems

This study was undertaken to develop a framework that can be used to guide analysis when translating and transforming big data into a more purposeful resource for healthcare service delivery in South Africa. It is intended to assist in addressing some of the challenges encountered by healthcare facilities. Qualitative data were collected, with a focus on the types of interactions that happen between actors when accessing and using patients’ big data for healthcare services. Actor-network theory (ANT) was applied as a lens in the analysis of the data, to examine the relationships between actors when accessing and using big data …

Exploring Health Insurance Coverage And How It Is Affecting Patients And Providers, Robert Balie Crim

Honors Theses

The American people are struggling to pay for or find good health insurance. Doctors are unable to prescribe them what they actually need. Their insurance might stop paying for the drug that they had been using that was helping them. They might have to try some amount of drugs or treatments before the insurance company will pay for what the doctor has prescribed. Patients might be having to endure more pain for an unnecessary amount of time at the hands of an insurance company. What are the roots of these problems? With the growing complexity and advancing technology, how are …

Reporting Health Data In Waiting Rooms With Mobile Technology: Patient Expectation And Confirmation, Iris Reychav, Ankur Arora, Rajiv Sabherwal, Karina Polyak, Jun Sun, Joseph Azuri

Information Systems Faculty Publications and Presentations

Objectives: Hospitals and medical staff use digital devices such as mobile phones and tablets to treat patients. Prior research has examined patient-reported outcomes, and the use of medical devices to do diagnosis and prognosis of patients, but not whether patients like using, and intend to use in future, mobile devices to self-report medical data. We address this research gap by developing a theoretical model based on the expectancy confirmation model (ECM) and testing it in an empirical study of patients using mobile technology to self-report data.

Design: This study adopts a non-interventional cross-sectional research design. Randomly-selected patients provided data via …

Content Analysis Of Hospital Reviews From Differing Sources: Does Review Source Matter?, Sayeedul Islam, Sara Mir, Caroline Defina, Carolina Silva

Journal of Excellence in Nursing and Healthcare Practice

Social media has had an impact on how patients find and evaluate medical professionals and their experiences of modern healthcare. Qualitative research in healthcare has increased its focus on social media. The present study examined 497 reviews of hospitals in the Pittsburgh area across three websites: Google, Yelp, and Healthgrades. Using computerized content analysis tools (CATA), we analyzed positive and negative comments to identify key themes. Key themes and words included “doctor,” “hospital,” “staff,” and “time.” These findings highlight the importance of medical staff to patient experience. Results indicated that Yelp had the lowest average rating. CATA also revealed that …

Investigation Of Job Satisfaction Dimensions Of Health Care Knowledge Workers: Factor Analysis - Multivariate Approach, Cemil Kuzey

Faculty & Staff Research and Creative Activity

The investigation of the job satisfaction dimensions is crucial before further analysis such as testing the research hypotheses. The widely used approach includes Exploratory Factor Analysis with principal components analysis, unweighted least squares, generalized least squares, maximum likelihood, principal axis factoring, alpha factoring, and image factoring. The study focuses on investigation of the underlying dimensions of the job satisfaction of the knowledge workers in healthcare using multiple methods. The target sample of the research is the health care personnel including nurses, administrators, and doctors as the knowledge workers. Toward this end, a theory-based classical approaches are utilized. Healthcare employee’s job …

A Data Analytics Study For Adverse Reactions Of Blood Donors By Age, Gender, And Donation Type, Muhammed Miah, Shah J. Miah

Business Information Systems Faculty Research

The blood donation process is usually very safe, and blood donors are comfortable during the blood donation procedure; however, blood donors occasionally experience various types of adverse reactions during or at the end of blood donation. Some of these reactions are very minor while blood donors sometimes experience serious reactions as well. This study aims to analyze the various types of adverse reactions experienced by the blood donors. The study conducts detailed analysis on a significant amount of real data collected through a blood organization in the southern part of the United States and provides the results regarding the frequency …

Relationship Between Employee Satisfaction And Patient Satisfaction Within The Veterans Affairs Health Care System, Krista Penn

Walden Dissertations and Doctoral Studies

Within health care organizations, the experience of care is a critical measure of the quality of a health care system and is an important measure of success. Over the past several years, the quality and experience of care have been criticized within the Veterans Health Administration. Veterans Health Administration hospitals suffer from low patient satisfaction scores and high nurse turnover rates. Research shows a correlation between patient satisfaction and employee satisfaction within other health care organizations, yet there has been limited research on whether this type of relationship exists within facilities across the Veterans Health Administration. Using Donabedian’s quality health …

Strategies For Increasing Information Technology Employee Work-Life Balance, Kimberly D. Seymour

Walden Dissertations and Doctoral Studies

Small to medium enterprise (SME) information technology (IT) managers’ lack of strategic planning initiatives in creating a work life balance environment has created personal and financial concerns for some employees in the United States. Managers must develop and implement strategies that increase profits and productivity as well as create work life balance. Grounded in Herzberg’s motivation-hygiene theory, the purpose of this qualitative multiple case study was to explore strategies SME IT business managers used to develop and implement an employee work-life balance environment. The participants were three IT managers and two human resources business managers. Data were collected from semistructured …

Conflict Resolution In A Multi-Level It-Enabled Outsourcing Network: A Structured Solution Approach, Shreekant Vijaykar, Mahesh Gupta Prof., Pradip Kumar Bhaumik Dr.

Journal of International Technology and Information Management

Using the case study of an Indian Technology and Outsourcing Service Provider, SmartKey (real but renamed company), a technology vendor to a global healthcare provider, this paper analyses offshore outsourcing issues using IT-enabled services to gain deeper insights needed to understand the core conflict and propose a well-reasoned solution approach. Reasoning, the conscious thought process leading to a well-justified decision, is an important managerial skill required for making dynamic decisions, resolving conflicts, and thereby developing human resources. This paper explores Goldratt’s Evaporating Clouds (ECs) as a systematic approach to reasoning in particular, and as a system for developing human resource …

Multimodal Wearable Intelligence For Dementia Care In Healthcare 4.0: A Survey, Po Yang, Gaoshan Bi, Jun Qi, Xulong Wang, Yun Yang, Li Da Xu

Information Technology & Decision Sciences Faculty Publications

As a new revolution of Ubiquitous Computing and Internet of Things, multimodal wearable intelligence technique is rapidly becoming a new research topic in both academic and industrial fields. Owning to the rapid spread of wearable and mobile devices, this technique is evolving healthcare from traditional hub-based systems to more personalised healthcare systems. This trend is well-aligned with recent "Healthcare 4.0" which is a continuous process of transforming the entire healthcare value chain to be preventive, precise, predictive and personalised, with significant benefits to elder care. But empowering the utility of multimodal wearable intelligence technique for elderly care like people with …

Strategies Healthcare Leaders Use To Reduce Employee Burnout, Ashley Ann Smith

Walden Dissertations and Doctoral Studies

Healthcare workers are at an increased risk of being affected by burnout, which leads to decreased productivity, decreased job engagement, and increased organizational turnover. Employee burnout is a problem for healthcare leaders as burnout leads to decreased productivity and increased organizational turnover. The purpose of this qualitative multiple case study, guided by the job-demand resource theory, was to explore strategies healthcare leaders use to reduce employee burnout. Interviews were conducted with four healthcare leaders in the United States with at least 3 years of management experience who implemented strategies to reduce employee burnout at their organizations; a review of organizational …

Financial Anxiety Among Caregiving Parents Of Adult Children With A Substance Use Disorder, Rachel R. Tambling, Carissa D'Aniello, Beth Russell

Journal of Financial Therapy

Substance use is a growing concern in the United States, with widespread harms, including substantial costs to individuals, families, and societies, poor outcomes for the substance user, and deleterious impacts on the family and community. When a young adult develops a substance use disorder, a parent or other loved one often assumes a caregiving role, and experiences burdens associated with this role including impacts to emotional well-being and financial stability. The present study examined experiences of financial anxiety in a sample (n = 172) of caregivers of adults with a substance use disorder recruited from online and in person …