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The Relationship Between Leadership Practices And Organizational Commitment Of Telecommunicators, André Lanier
The Relationship Between Leadership Practices And Organizational Commitment Of Telecommunicators, André Lanier
Graduate Theses and Dissertations
The performance of 9-1-1 telecommunicators can mean the difference between life and death for the person on the other end of a phone. Effective leadership is critical to the success of the public safety answer point (PSAP) and the organizational commitment of the 9-1-1 telecommunicator. Bass and Riggio’s (2006) Full Range of Leadership Theory (FLRT) is the basis for the current study. The FRLT covers leadership styles from laissez-faire to transformational (Matikainen, 2019).
The purpose of conducting the study was to identify and describe the 9-1-1 telecommunicator’s organizational commitment based on the PSAP leadership categories. The study made use of …