Business Commons^™

Pull-Driven Order Fulfillment In Distribution Centers, Dima Nazzal, Shankar Shanmugasundaram, Sung Kim, Russell D. Meller

15th IMHRC Proceedings (Savannah, Georgia. USA – 2018)

One of the challenges facing e-commerce fulfillment is the rigidity of the wave management system that often dictates a fixed batch size that must be processed before the next wave of orders is released. As a result, operation managers usually push multiple waves, which lead to accumulation at bottleneck resources, and poor synchronization at sortation engines. We demonstrate the power of operating an order fulfillment engine using the “pull” paradigm. We hypothesize that a pull-driven order fulfillment can meet the same throughput requirements achieved by the push-driven wave-based order fulfillment, but with higher speed, higher service levels, more level resource …