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Impact Of Customer’S Queuing Over Service Quality A Case Study On Mobile Phone Operators In Macedonia, Nehat Ramadini, Violeta Madzova, Sejdi Xhemaili
Impact Of Customer’S Queuing Over Service Quality A Case Study On Mobile Phone Operators In Macedonia, Nehat Ramadini, Violeta Madzova, Sejdi Xhemaili
UBT International Conference
The worldwide mobile phone market recently is enormously growing associated with a strong demand for smart phones across the entire globe. International Data Corporation (a premier global provider of market intelligence data) argues that the overall mobile phone market is growing faster than previously forecasts, with over than 1.8 billion mobile phones during 2014, and expects to sell over 2.3 billion mobile phones in 2017, in a single year. The world trend in customers’ demand has caused a strong competition among mobile phone companies. Given that the customer satisfaction is a fundamental marketing tool, and companies have gained better understanding …