Business Commons^™

The Impact Of Airport Service Quality Dimension On Overall Airport Experience And Impression, Redha Widarsyah

UNLV Theses, Dissertations, Professional Papers, and Capstones

This research examines the relationship between seven airport service dimensions (Access, Services and Facilities, Dining, Shopping, Service Personnel and Security, Environment, and Immigration and Customs) and overall passenger perceptions of service quality. The study used convenience sampling collecting data from a total of 304 travelers who were passengers at four major international airports in the West Coast region of United States - Las Vegas McCarran International, Los Angeles International, San Francisco International, and Seattle-Tacoma International. The data was collected online through Qualtrics with a self-administered questionnaire and it was analyzed using multiple linear regression.

Airport access, environment, dining, and immigration …

Motives For Different Types Of Medical Travelers: An Analysis Of The Current State Of Academic Research On The Topic, Dan B. Cormany

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this research is to determine the current state of research undertaken to provide insight into the motivational characteristics of medical travelers, as reported by scholarly publications in the last five years. As a part of the study, an exploration is undertaken of the four basic schools of psychological thought, as each have different explanations for human motivation. These four schools - psychodynamic, behavioral, humanistic, and cognitive or pragmatic - are examined in the light of six categories of medical travelers. The categories are those traveling for life-saving surgeries, for treatments to improve quality of life, for elective …