Business Commons^™

The Need For Self Regulation And Alternative Dispute Resolution To Moderate Consumer Perceptions Of Perceived Risk With Internet Gambling, Rohan Miller

UNLV Gaming Research & Review Journal

The legislative gaps in international eCommerce and specifically in the gambling industry mean that many consumers face the market condition of caveat emptor (let the buyer beware). In terms of consumer psychology, caveat emptor increases consumer perceptions of risk and slows the diffusion of Internet gambling. This paper discusses the specific risks associated with Internet gambling and presents an industry structure designed to off-set consumer perceptions of perceived risk through industry self regulation and alternative dispute management techniques.

Profile Of Internet Gamblers: Betting On The Future, Christopher Woodruff, Susan R. Gregory

UNLV Gaming Research & Review Journal

The commercial casino industry in 2002 provided more jobs, higher wages, and more tax revenues to states and local communities than ever before. At the same time Internet gambling sites operated by offshore companies have seen explosive growth since the introduction of the World Wide Web in 1995 (Rose, 2003). This research developed profiles of current land based casino patrons who have gambled on the Internet, those who have not but are willing to try, and those who have not and would not in the future consider Internet gambling. Two hundred surveys were collected at two Detroit, Michigan casinos, asking …

A Global Market Analysis Of Casino Gaming On The Internet, Lawrence Dandurand

UNLV Gaming Research & Review Journal

Technology can provide gaming to any household in the world. The market potential of casino gaming on the Internet is substantial. This article summarizes an analysis of the global Internet casino gaming market. It indicates: (1) the nature of Internet casino gaming; (2) the competitive environment; (3) market opportunities; (4) environmental constraints; (5) marketing strategies; (6) market demand; (7) market potential; and (8) a flexible diffusion of innovation model for forecasting market demand.

Source Of Value Online For Recreational Travellers: Customer Information Needs In The Buying Process And Internet Capability, Robert Grant

Robert Grant

The information needs of buyers of high involvement recreational travel products are potentially a source of customer value in their decision making process. The internet's ability to provide large amounts of information in real time with high levels of customer convenience are compounded by the ability to deliver information from multiple sources. In theory then, the internet seems able to largely replace the value delivered by retail travel intermediaries in the physical world. This critical review suggests however that the physical world intermediaries and online information sources are more likely to be complementary rather than competitive resources for shoppers for …

Cyberloafing At The Workplace: Gain Or Drain On Work?, Vivien K. G. Lim, Don Jiaqing Chen

Research Collection Lee Kong Chian School Of Business

This study examined the impact of cyberloafing on employees' emotion and work. We also examined gender differences in employees' perception towards cyberloafing. In general, respondents felt that some form of cyberloafing at work was acceptable. Men were also more likely to report that cyberloafing has a positive impact on work compared to women. As well, our findings suggest that browsing activities have a positive impact on employees' emotion while emailing activities have a negative impact. Results of our study provide useful insights for researchers and managers in understanding employees' attitudes towards cyberloafing, and how cyberloafing can result in gain or …

Slides: Impacts Of Energy Deficits In Cooking, Illumination, Water, Sanitation, And Motive Power, Paul S. Chinowsky

2012 Energy Justice Conference and Technology Exposition (September 17-18)

Presenter: Dr. Paul Chinowsky, Director, Mortenson Center in Engineering for Developing Communities; Professor, University of Colorado

25 slides

Telecommunications 2000 Strategy, Hr Practices & Performance, Rosemary Batt, Alexander Colvin, Harry C. Katz, Jeffrey Keefe

Alexander Colvin

This report constitutes the first benchmarking survey of business and human resource practices among a nationally representative sample of workplaces in the broadly defined telecommunications industry that includes wireline, wireless, cable, and internet providers. It grows out of a multi-year study of organizational change in the industry, and is based on extensive field study, site visits, interviews, and surveys conducted by research teams at Cornell and Rutgers Universities. Managers at 577 establishments across the country gave generously of their time during a lengthy telephone survey. The study was made possible through a generous grant by the Alfred P. Sloan Foundation. …

On Radio: Up From The Boneyard: Local Media, It's Digital Death And Rebirth [Part 1], Tim Anderson

Communication & Theatre Arts Faculty Publications

Is there any such thing as local digital media? Looking at the case of local podcasts, Tim Anderson argues that people indeed do, and always have, inscribed the local in their digital media creations.

Book Review: Tim Wu, The Master Switch: The Rise And Fall Of Information Empires, Robert A. Mittelstaedt

Department of Marketing: Faculty Publications

This book is both a chronicle of the past and a look to the future. The author, a law school professor at Columbia University on leave at the Federal Trade Commission when the book was published, reviews the history of the telegraph, telephone, movies, radio (amplitude modulation [AM] and frequency modulation [FM]), and television (broadcast and cable) industries. In all of these, he finds a recurring pattern, a cycle in which the industry begins in a state of chaos with many entrepreneurs competing for the right to provide peoplewith the means of receiving and/or sending information. The chaos period is …

Towards Interactive, Internet-Based Decision Aid For Vaccination Decisions: Better Information Alone Is Not Enough, Terry Connolly, Jochen Reb

Research Collection Lee Kong Chian School Of Business

Vaccination decisions, as in choosing whether or not to immunize one's small child against specific diseases, are both psychologically and computationally complex. The psychological complexities have been extensively studied, often in the context of shaping convincing or persuasive messages that will encourage parents to vaccinate their children. The computational complexity of the decision has been less noted. However, even if the parent has access to neutral, accurate, credible information on vaccination risks and benefits, he or she can easily be overwhelmed by the task of combining this information into a well-reasoned decision. We argue here that the Internet, in addition …

Utilitarian And Hedonic Value Across Fulfillment-Product Categories Of Internet Shopping, Julie E. Francis, Lesley White

Julie Francis

Extant Internet shopping literature identifies potential sources, and inhibitors, of utilitarian and hedonic value for consumers. However, Internet shopping is oftentimes treated as a relatively homogenous activity or the insights are accompanied by inexact qualifications such as 'in some situations' or 'for some types of products'. The present study enhances these insights in two ways. Firstly, the authors developed a Fulfillment-Product classification scheme that segments Internet shopping situations on the basis of shared marketing-relevant characteristics. Secondly, the study provides a more detailed analysis than has to date been performed by examining the sources and inhibitors of utilitarian and hedonic value …

Category-Specific Recipes For Internet Retailing Quality, Julie E. Francis

Julie Francis

Purpose – Limited attention has been given to the stability of the dimensions of quality across different types of internet retailing. This study aims to identify four distinct categories of internet retailing, develops a separate quality measurement scale for each category, then compares the dimensions of quality that emerged for each context. Design/methodology/approach – Four category-specific quality measurement scales (or RECIPE scales) were developed, one for each Fulfilment-Product type of internet retailing. The scales were administered to 1,262 internet shoppers, then the data were used to refine and assess the statistical properties of each instrument. A cross-category review of the …

From Dog Licenses To Democracy: Local Government Approcahes To Eservice Delivery In Australia, Peter Shackleton, Julie Fisher, Linda Dawson

Associate Professor Linda Dawson

Municipal councils worldwide are recognizing the need and value of the Internet to deliver information and services. The move to e-Government in Australia and across the world has been prompted by factors such as government reform and the need to reduce cost, and to improve the efficiency and effectiveness of service delivery. Only recently, however, have there been more significant moves towards local e-Government in many countries. This research paper reports on the progress local governments in Victoria, Australia have made towards e-Government implementation. The paper provides a background to types of electronic information and services provided by local government …

Town Hall Egovernment: A Study Of Local Government Electronic Service Delivery, Peter Shackleton, Julie Fisher, Linda Dawson

Associate Professor Linda Dawson

Australian municipal councils recognize the need to use the Internet to deliver information and services. The move to eGovernment has been prompted both by local government reform and pressure from controlling State governments. Only recently, however, have there been more significant moves towards local eGovernment. This research paper reports on the progress local governments in Victoria, have made towards electronic service delivery. The paper provides a background to types of electronic information and services provided by local government and the stages of electronic maturity. The research found that although the web sites of Victorian municipal councils provide far more information …

Victorian Local Government Websites: Tracking Information Provision And E-Service Maturity, Peter Shackleton, Julie Fisher, Linda Dawson

Associate Professor Linda Dawson

Local and municipal governments worldwide are embracing and using the Internet to deliver services and therefore better value to their communities. Current research has identified the use made of the Internet by higher levels of government. There has been limited research, however, examining the lowest tier; local government’s approach to Internet use. This paper presents the results of a content analysis undertaken on Victorian local government Websites over four years and describes the results of usability testing also conducted on local government sites. The results identify the changes in e-service delivery over that time and the usefulness of the information …

Accounting Capstone Course Design: Using The Internet To Modernize A Graduate Accounting Capstone Course, Diane S. Bloom, Clemense Ehoff Jr.

All Faculty Scholarship for the College of Business

This second paper describes how the Internet was used to modernize a graduate accounting capstone course to enhance student interest and learning, and is an extension of an earlier paper that examined a similar approach with an undergraduate accounting capstone course. Course content was developed from contemporary issues and cases obtained from the Internet. Benefits, drawbacks, and feedback from students who completed the updated course are presented as a basis for future study. The concepts and techniques presented in this analysis can easily be applied to capstone courses in other disciplines.

The Role Of Hypertext In Consumer Decision Making. The Case Of Travel Destination Choice, Raul Valdez Muñoz

Journal of Entrepreneurship, Management and Innovation JEMI

Travel is one of the most popular items people tend to be comfortable with purchasing over the Internet. Hypertext is a form of electronic text composed of blocks of words (or images) linked electronically by multiple paths, chains, or trails. This study explores the importance of hypertext in the travel destination choice from websites. Results show that hypertext links containing images of destinations, informative texts, and search tools are the three most important features utilized by tourist website browsers. This study aims to offer insights into new areas for further research on tourism websites design, application and evaluation.

Communicating During An Organizational Crisis: Using Facebook As A Relationship Management Tool, Vjollca Hysenlika

USF Tampa Graduate Theses and Dissertations

The purpose of this study was to determine how organizations communicate on Facebook during a crisis, from a relationship management perspective, and how their interactivity, responsiveness, and transparency affect their Fan page's relevance, importance, and appeal. In this study, the researcher conducted a controlled experiment to examine if a strategized Facebook Fan page that contained a high level of interaction, responsiveness, and transparency contributed to long-lasting relationships with fans or helped organizations recover/prevent a crisis. The researcher created eight different conditions (Facebook Fan Pages) presenting a crisis message, and recruited 200 students (25 participants per condition) from the University of …