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Quality Management In Public Sector; How Is The Qm Approach Employed In The Public Administration Of The Republic Of Kosovo?, Shkelzen Sopjani
Quality Management In Public Sector; How Is The Qm Approach Employed In The Public Administration Of The Republic Of Kosovo?, Shkelzen Sopjani
UBT International Conference
Quality Management as approach started to be rapidly developed and gained use in the early 1950‘s in Japan, while the result produced in Japan made the US organizations to embrace this approach and develop it further by introducing the ‗new‘ approach called Total Quality Management. Quality Management produced enormous results in the private sector; however, number of authors questioned the suitability of the Quality Management approach in the Public Sector1. Despite the hesitation expressed, many others see a little problem in adopting this approach in the government sector. Government of Kosovo made its priority the reform of Public Administration. In …