Business Commons^™

Emotional Labor And Authentic Leadership, John E. Buckner V

Doctoral Dissertations

Organizational research has begun to once again focus on the importance of emotions in the workplace. In particular, the concept of emotional labor, the management of emotions at work to influence clients and customers, has recently received much attention. While research has addressed the impact of emotional labor on both employees and clients or customers, research has not examined emotional labor within the context of leadership.

Authentic leadership, an emerging construct in the study of leadership, is proposed to relate to emotional labor. Leaders' authentic behavior has been shown to positively impact followers, such as increasing trust in their leader …

Relational Aesthetics And Emotional Relations: Leadership On Board Merchant Marine Ships, Nana Gharibyan-Kefalloniti, David Sims

Organization Management Journal

Life on board merchant marine ships is very tough, very male, and isolated from much of the rest of the world by language, culture, and usually a large expanse of sea. This article presents data that show that leadership in this environment is full of aesthetic appreciation that is often relational, arising in interaction with others’ appreciation, and also full of strongly felt emotion. Those who exercise leadership on merchant marine ships (captains, chief engineers, first officers) turn out to have strong views on the importance of understanding aesthetics and emotions in discharging their responsibilities. We illuminate these leaders’ aesthetics …

The Power Process And Emotion, Edward J. Lawler

Edward J Lawler

[Excerpt] Power is a crucial phenomenon in organizations, both pervasive and somewhat elusive. The study of power in organizations has a long tradition (Crozier 1964), yet the literature on power is fragmented and has been a central focus only intermittently over time. Fundamental assumptions about the role of power vary widely. On the one hand, power can be construed broadly as a negative and divisive force in relations, groups, and organizations. It enables those having power to exert influence over or command the compliance of others through coercion, force, and threats. This is the punitive, manipulative face of power (Deutsch …

With Feeling: How Emotions Shape Negotiation, Mara Olekalns, Daniel Druckman

Mara Olekalns

An increasingly popular topic in current research is how emotional expressions influence the course of negotiation and related interactions. Negotiation is a form of social exchange that pits the opposing motives of cooperating and competing against one another. Most negotiators seek to reach an agreement with the other party; they also strive for an agreement that serves their own goals. This dual concern is reflected in a process that consists of both bargaining and problem solving. A good deal of the research and practice literature concentrates on ways to perform these activities effectively. In earlier writing, emotions were viewed largely …