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Articles 1 - 20 of 20
Full-Text Articles in Business
Socially Innovative And Commercially Viable: Partners Or Prisoners Of Future Business Developments, Patrick M. Dawson, Trevor A. Spedding, Michael D. Clements, Lisa Daniel
Socially Innovative And Commercially Viable: Partners Or Prisoners Of Future Business Developments, Patrick M. Dawson, Trevor A. Spedding, Michael D. Clements, Lisa Daniel
Trevor Spedding
There is a growing need for supply chain partners to work together in improving their performance and systems of operation. New information and communication technologies can be used to improve operations and facilitate the building of closer relationships, but they can also serve to undermine relations and create tensions. RFID represents the first major improvement traceability technology that potentially supersedes barcodes and our study seeks to develop a simulation model that moves beyond a purely technical analysis, towards an assessment that is able to accommodate the social and cultural dimensions in providing a dynamic roadmap for change.
Unpacking The Rfid Investment Decision, Byron W. Keating, Tim R. Coltman, Samuel Fosso Wamba, Valerie Baker
Unpacking The Rfid Investment Decision, Byron W. Keating, Tim R. Coltman, Samuel Fosso Wamba, Valerie Baker
Dr Samuel Fosso Wamba
Mandates aside, there are many reasons why firms decide to move forward with or delay investment in RFID technology. In this paper we use a theoretically based, easy to implement methodology to empirically derive a relative importance scale of those factors that influence the decision to invest in RFID technology. More specifically, we compare the factors that matter most and least to a sample of firms that have adopted RFID technology with a sample of firms that have yet to embrace RFID technology. The theoretical and practical implications are that both RFID adopters and non adopters are driven by the …
Nsw Local Council Investment Exposures, Gregory Jones, Graham D. Bowrey
Nsw Local Council Investment Exposures, Gregory Jones, Graham D. Bowrey
Faculty of Commerce - Papers (Archive)
The decline in the sub-prime market in the United State of America in 2007 -2008 andthe corresponding decline in the market values of other financial investments has hada significant financial impact on many of the individuals and organisations whoparticipated in aggressively promoted investment schemes. The New South Wales(NSW) Local Government Councils was one such group of organisations impacted bythe decline in value of these types of investments. At the end of the 2006-2007financial year local councils in New South Wales had invested $590 million dollars instructured financial products such as collateralised debt obligations (CDO). By theend of January 2008, six …
Service Quality Of Mhealth: Development And Validation Of A Hierarchical Model Using Pls, Shahriar Akter, John D'Ambra, Pradeep Ray
Service Quality Of Mhealth: Development And Validation Of A Hierarchical Model Using Pls, Shahriar Akter, John D'Ambra, Pradeep Ray
Faculty of Commerce - Papers (Archive)
Advancing research on service quality requires clarifying the theoretical conceptualizations and validating an integrated service quality model. The purpose of this study is to facilitate and elucidate practical issues and decisions related to the development of a hierarchical service quality model in mobile health (mHealth) services research. Conceptually, it extends theory by reframing service quality as a reflective, hierarchical construct and modeling its impact on satisfaction, intention to continue using and quality of life. Empirically, it confirms that PLS path modeling can be used to estimate the parameters of a higher order construct and its association with subsequent consequential latent …
The Relationship Between Spiritual Well-Being And Ethical Orientations In Decision Making: An Empirical Study With Business Executives In Australia, Mario Fernando, Rafi Chowdhury
The Relationship Between Spiritual Well-Being And Ethical Orientations In Decision Making: An Empirical Study With Business Executives In Australia, Mario Fernando, Rafi Chowdhury
Faculty of Commerce - Papers (Archive)
The relationship between spiritual well-being and ethical orientations in decision making is examined through a survey of executives in organizations listed on the Australian Stock Exchange. The four domains of spiritual well-being, personal, communal, environmental and transcendental (Fisher, Spiritual health: its nature and place in the school curriculum, PhD thesis, University of Melbourne, 1998; Gomez and Fisher, Pers Individ Differ 35:1975–1991, 2003) are examined in relation to idealism and relativism (Forsyth, J Pers Soc Psychol 39(1):175–184, 1980). Results reveal that spiritual well-being, in particular the communal domain of spiritual well-being, is correlated with and predictive of idealism. However, the relationship …
Working At The Coalface: Being A Miner In Times Of Change, Peter D. Mclean, Patrick M. Dawson
Working At The Coalface: Being A Miner In Times Of Change, Peter D. Mclean, Patrick M. Dawson
Faculty of Commerce - Papers (Archive)
A case study analysis of the introduction of a new system for appraising worker performance in an Australian coal mine is used to explore the related concepts of identity and culture that are central to explaining individual and group behaviour in organizational context (Irrmann, 2002: 164). The change initiative was initiated by management following a search and evaluation of the general business environment to see what other organizations were doing to improve their operations. There was no prior consultation with employees, nor were any attempts made to involve mine workers before implementing what management described as a more ‘scientific’ and …
Customer Relationship Management And Firm Performance, Tim Coltman, Timothy M. Devinney, David F. Midgley
Customer Relationship Management And Firm Performance, Tim Coltman, Timothy M. Devinney, David F. Midgley
Faculty of Commerce - Papers (Archive)
In this paper, we examine the impact of customer relationship management (CRM) on firm performance using a hierarchical construct model. Following the resource-based view of the firm, strategic CRM is conceptualized as an endogenously determined function of the organization’s ability to harness and orchestrate lower order capabilities that comprise physical assets, such as IT infrastructure, and organizational capabilities, such as human analytics and business architecture. Our results reveal a positive and significant path between a superior CRM capability and firm performance. In turn, superior CRM capability is positively associated with human analytics and business architecture. However, our results suggest the …
Strategic Ambiguity And Ethical Actions, Ah Ba Sim, Mario Fernando
Strategic Ambiguity And Ethical Actions, Ah Ba Sim, Mario Fernando
Faculty of Commerce - Papers (Archive)
Ethics and moral obligations of management are an integral component in corporate strategy and support is now increasing for the proposition that ethics should be central, not peripheral, to the overall management of the firm. Within this context, we examine the influence of strategic ambiguity on the ethical actions of corporations. Strategic ambiguity is a prevalent and valuable tactic in organizational strategy making. However, the influence of strategic ambiguity on organizational strategy making and communication may lead to unethical executive behaviour and action. This paper develops a framework to examine the role of strategic ambiguity in ethical action, using James …
Pathway For Student Self-Development: A Learning Orientated Internship Approach, Bonnie Amelia Dean, Michael D. Clements
Pathway For Student Self-Development: A Learning Orientated Internship Approach, Bonnie Amelia Dean, Michael D. Clements
Faculty of Commerce - Papers (Archive)
Higher education is facing new challenges in preparing students for the workforce. As demands increase for students to differentiate themselves when seeking employment, it becomes necessary for higher education and vocational providers not only to understand these challenges, but also to provide a pathway for students to develop the skills necessary to become sought-after employees. This paper presents a learning orientated internship approach as one such pathway that aims to provide students, as adult learners, with the opportunity to apply their knowledge and gain new skills in a work context. The paper provides insight into students self-reported learning outcomes after …
Destination Choice By Young Australian Travellers: A Theoretical Explanation To A Practitioner Problem, Clifford Lewis, Gregory Kerr, Alan Pomering
Destination Choice By Young Australian Travellers: A Theoretical Explanation To A Practitioner Problem, Clifford Lewis, Gregory Kerr, Alan Pomering
Faculty of Commerce - Papers (Archive)
Domestic tourism in Australia is in decline. This is particularly the case with young Australian travellers (YATs) who seem to prefer to travel overseas rather than consume domestic tourism experiences. This paper first provides an overview of theories of destination choice which concludes that such models may be inadequate in understanding destination choice on the part of YATs. A conceptual model of destination choice which examines the potential importance of and relationships between ritual, ritual inversion, and fashion is presented, following which an agenda for research is proposed.
Predicting Online Consumer Information Needs Using Heuristics, Robert G. Grant, Rodney J. Clarke, Elias Kyriazis
Predicting Online Consumer Information Needs Using Heuristics, Robert G. Grant, Rodney J. Clarke, Elias Kyriazis
Faculty of Commerce - Papers (Archive)
This paper proposes a new approach to online behaviour modelling based on heuristic patterns of behaviour. Such patterns of behaviour reflect the consumer’s needs and limited information processing capabilities enabling more effective serving of information relevant to the consumer’s needs in real time. Using website interactivity or data exchange with consumers through a purchase process offers previously untapped opportunities for value cocreation. The paper concludes with an outline of the requisite research to implement a realtime, needs-based information serving system and the theoretical advances that are likely to be gained from such research.
Conceptualising A Contemporary Marketing Mix For Sustainable Tourism Marketing, Alan Pomering, Lester W. Johnson, Gary Noble
Conceptualising A Contemporary Marketing Mix For Sustainable Tourism Marketing, Alan Pomering, Lester W. Johnson, Gary Noble
Faculty of Commerce - Papers (Archive)
Marketers look to the concept of the marketing mix to help them create and present product offerings to target markets. Various conceptualisations of the marketing mix can be found in extant literature, from the traditional Four Ps, to seven Ps for the marketing of services, and broader frameworks for tourism marketing. In this paper we make two contributions to tourism marketing: (1) we synthesise three extant marketing mix frameworks to propose an optimal mix for tourism marketing managers, consisting of ten controllable elements; and (2) we further develop this marketing mix by cross-referencing each of its ten elements with the …
Footy Mates And Football Professionals: A Case Study Of Change At An Australian Rules Football Club, Thomas Cole, Patrick M. Dawson
Footy Mates And Football Professionals: A Case Study Of Change At An Australian Rules Football Club, Thomas Cole, Patrick M. Dawson
Faculty of Commerce - Papers (Archive)
This paper examines how culture, structure and practice can impede processes of organisational change in examining the formation and development of the Adelaide Football Club (AFC). It charts processes of professionalisation and innovation from the initial formation of the club through to current operations as a South Australian club within the Australian Football League (AFL). A processual framework is utilised in exploring processes of change and the influence of substantive issues, contextual conditions and political decision-making within a local and national sporting environment. Particular attention is given to the history and culture of AFL developments and the transition of AFC …
Strategic Ambiguity And Leaders' Responsibility Beyond Maximising Profits, Mario Fernando, Ah Ba Sim
Strategic Ambiguity And Leaders' Responsibility Beyond Maximising Profits, Mario Fernando, Ah Ba Sim
Faculty of Commerce - Papers (Archive)
Australia has the world‟s highest number of documented cases of mesothemilia, a lung cancer caused by asbestos, and the building products manufacturer, James Hardie (Australia) has been accused for causing over half of these cases (Hills, 2005). The Australian Securities and Investment Commission (ASIC) sued several executives of James Hardie for misleading stakeholders on asbestos victim compensation, and failing to act with care and diligence (ASIC, 2009). In a landmark decision in Australian corporate governance, the New South Wales Supreme Court held in April 2009 that James Hardie‟s chairwoman, nine directors and executives violated the law by approving and issuing …
Employee Wellbeing In Australian Organisations - A Snapshot Of Current Practices, Grace Mccarthy, Shamika Almeida, Julia Ahrens
Employee Wellbeing In Australian Organisations - A Snapshot Of Current Practices, Grace Mccarthy, Shamika Almeida, Julia Ahrens
Sydney Business School - Papers
Research has shown that employee wellbeing is associated with a range of positive outcomes such as reduced stress and improved productivity. The aim was to assess the nature and prevalence of wellbeing programs in Australian organisations. An email invitation was sent to 3471 HR professionals in Australia of whom 313 responded to the online survey (9%). Findings indicate that this small subset of Australian HR professionals consider that the benefits of well-being programs outweigh the costs and have a variety of initiatives in place which contribute to employee wellbeing. However, the low response rate may suggest that many organisations do …
Impact Of Work Values And Ethics On Citizenship And Task Performance In Local And Foreign Invested Firms: A Test In A Developing Country Context, Anil Chandrakumara, Paul R. Sparrow, Nelson Perera
Impact Of Work Values And Ethics On Citizenship And Task Performance In Local And Foreign Invested Firms: A Test In A Developing Country Context, Anil Chandrakumara, Paul R. Sparrow, Nelson Perera
Sydney Business School - Papers
This study examines the impact of work values and individual characteristics on organisational citizenship behaviour (OCB) and task performance (TP). A theoretical foundation was developed in order to use work values and ethics as antecedents of OCB. Using five work related values orientations and 416 responses from Sri Lankan manufacturing sector employees, it is found that gender, employment category, and level of education influence citizenship performance. Importantly, the impact of work values on OCB is found to be more significant than that of demographic factors, with three dimensions (work norms, work ethics, and intrinsic values) found to be significant in …
The Customer Service Hall Of Shame, Mercedez Hinchcliff, Grace Mccarthy
The Customer Service Hall Of Shame, Mercedez Hinchcliff, Grace Mccarthy
Sydney Business School - Papers
This paper examines the reasons why some companies, in particular financial services companies, are listed on the MSN “Customer Service Hall of Shame” list year after year. This paper reviews the qualities service providers must possess in line with the SERVQUAL framework, in order to maintain customer loyalty. As the survey also publishes a ‘Hall of Fame’ list which identifies the top ten companies in excellent customer service, this paper will also investigate what these companies are doing that the others are not. In addition to analysing the survey results, the paper reviews related blogs to understand factors contributing to …
What Do Managers Do During Major Organisational Change, Michael L. Jones
What Do Managers Do During Major Organisational Change, Michael L. Jones
Faculty of Commerce - Papers (Archive)
Management texts have long been prescriptive regarding management practice, recommending managers do this, and managers do that, to ensure greater and greater effectiveness. Only a relatively minor proportion of management researchers have gone into the field to observe just what managers actually do. Change management literature tends to be prescriptive regarding how organisations should manage change, and why some leaders are better than others. There is a relative paucity of empirical information discussing what effective change managers actually do. This paper aims to present empirical data from a longitudinal change management research study to develop an enhanced understanding of what …
Local Government Investing: A Form Of Gambling?, Gregory Jones, Graham D. Bowrey
Local Government Investing: A Form Of Gambling?, Gregory Jones, Graham D. Bowrey
Faculty of Commerce - Papers (Archive)
Currently in the state of New South Wales (NSW) local government councils have the authority to invest ratepayers‟ money. At the end of 2006-07 financial year local councils in NSW had invested $590 million dollars in structured financial products such as collateralised debt obligations (CDO). Six months later the market value of these investments dropped $200 million to $390 million. In the light of these significant losses the NSW state government commissioned a review of the financial investments of NSW local councils to be undertaken. The Review, Cole Report, published in 2008 found that while acting within the parameters of …
Dispersed Agency And Improvisation During The Strategic Management Of Change, Kathryn Charles, Patrick Dawson
Dispersed Agency And Improvisation During The Strategic Management Of Change, Kathryn Charles, Patrick Dawson
Faculty of Commerce - Papers (Archive)
This study explores the successful design and global implementation of Enterprise Resource Planning (ERP) in a Multi-national Corporation (MNC). It examines the notion of dispersed change agency and investigates the part played by change teams focussing on the roles, interactions and competencies of change agents tasked with managing ERP change. A processual research methodology was used in the collection of of data through participant observation, face-to-face interviews, documentary evidence and telephone interviews. This article draws on data collected as part of the Paris case study and examines how their ERP change strategy was designed and globally implemented in SUND. A …