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Service Innovation In The Non-Profit Sector, Gabriel Boon Siong Lim

Dissertations and Theses Collection (Open Access)

Non-profit organisations are valued because they provide services that address unmet needs. Nonprofits who engage in social entrepreneurship augment their contributions through new services, programmes, enterprises and revenue generated. It is not surprising, therefore, for policy makers to encourage social entrepreneurship, service innovations and social enterprises. However, not all nonprofits seek to innovate by creating revenue-generating social enterprises. They may continue to devote themselves to specific fields and existing practices through other forms of service innovations instead. The intent of nonprofits in starting new services is investigated through a two-pronged quantitative and qualitative research approach.

In the quantitative section, a …