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Manager Retention And The Steamboat Ski Resort, Michael D. Gumbiner
Manager Retention And The Steamboat Ski Resort, Michael D. Gumbiner
UNLV Theses, Dissertations, Professional Papers, and Capstones
The material for this paper centers on the Steamboat Ski Resort Corp. The ski resort was chosen for this study because of its need for a management retention plan. Steamboat was ranked as a top 10 international ski resort in North America by Snow Country Magazine (“Top 50 ski resorts,” 1997). It has maintained this distinction for many years. It has been noted for its idealistic “champion power” and its unpopulated vast terrain. In particular, it has always scored high in the customer experience categories for exceptional down-home friendly people. A chart, prepared by Net promoters.com, on customer and employee …