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Articles 1 - 19 of 19
Full-Text Articles in Business
Ingredients For Success In Career Development, Judi Brownell
Ingredients For Success In Career Development, Judi Brownell
Hospitality Review
Hospitality managers can expect to confront have challenges in the decades ahead. A study of luxury hotel general managers identifies the skills and personal characteristics respondents perceived as most important to their career development, as well as the future requirements for unit level managers and the major challenges they anticipate. The author then maps those skills and personal characteristics identified by respondents against future industry challenges to suggest additional managerial needs. Recommendations are presented for development strategies that will ensure hospitality organizations identify, develop, and retain individuals with the "right stuff."
Electronic Perception Technology Applications In Food Service, Michael L. Kasavana, Bonnie J. Knutson, Hee S. Lee
Electronic Perception Technology Applications In Food Service, Michael L. Kasavana, Bonnie J. Knutson, Hee S. Lee
Hospitality Review
Electronic Perception Technology (EPT) enables automated equipment to gain artificial sight commonly referred to as "machine-vision” by employing specialty software and embedded sensors to create a “Visual" input field that can be used as a front-end application for transactional behavior. The authors review this new technology and present feasible future applications to the food service industry in enhancing guest services while providing a competitive advantage.
Measuring Brand Equity Of Restaurant Chains, Woo Gon Kim, Peter Dimicelli, Jin Khang
Measuring Brand Equity Of Restaurant Chains, Woo Gon Kim, Peter Dimicelli, Jin Khang
Hospitality Review
Little research has been done to measure brand equity of hospitality companies. It is important for food service organizations to measure accurately their brand equity in order to manage and leverage it properly. This study attempts to measure the brand equity of casual dining restaurant chains in monetary terms using conjoint analysis.
Effect Of Smoke-Free Ordinances On Restaurant And Bar Sales, Howard Perry Glauert
Effect Of Smoke-Free Ordinances On Restaurant And Bar Sales, Howard Perry Glauert
Hospitality Review
Peer-reviewed studies that have examined the effect of the enactment of smoke-free ordinances on restaurant and bar sales have uniformly found that the enactment of these ordinances does not decrease restaurant or bar sales, with most studies observing no effect on restaurant revenues.
The Five Essentials Of Private Club Leadership, Ronald F. Cichy, Bonnie J. Knutson, Jaemin Cha
The Five Essentials Of Private Club Leadership, Ronald F. Cichy, Bonnie J. Knutson, Jaemin Cha
Hospitality Review
The authors examine underlying dimensions of private club leadership using principal components analysis. The data were collected between 1996 and 2003 from 702 club managers or club chief operating officers who are members of the Club Managers Association of America (CMAA). Five factors - innovation, vision, inner values, stewardship, and communication - were identified as essentials of private club leadership.
Hospitality Innovations: Identifying Successful Practices, Michael C. Ottenbacher, Brendan Gray
Hospitality Innovations: Identifying Successful Practices, Michael C. Ottenbacher, Brendan Gray
Hospitality Review
The authors report on a survey of 185 hospitality managers to investigate which process activities are related to the success of new hospitality innovations. The results suggest that successful new hospitality projects result from a more holistic, systematic, and professional approach to the innovation process.
Directing The Continuous Quality Improvement Effort, Martin O'Neill, Susan S. Hubbard
Directing The Continuous Quality Improvement Effort, Martin O'Neill, Susan S. Hubbard
Hospitality Review
The continuous quality improvement (CQI) efforts at the Lodge and Conference Center at Grand National, Opelika, Alabama, involve a range of strategies, policies, and practices enacted by the current management team to lift the service game and enhance the overall quality and value for money appeal of the guest experience. The authors report findings of a recently conducted study on this issue.
Smoking Restrictions, Bans Rise In Hospitality Industry, Reidar Mykletun
Smoking Restrictions, Bans Rise In Hospitality Industry, Reidar Mykletun
Hospitality Review
With the rise of smoking restrictions and bans in the hospitality industry the author discusses solutions that are implemented to protect the workforce and guests from involuntary smoking. Historical and societal contexts are drawn, and enforcement of smoking bans as well as their economic impact is explored in an international perspective, primarily since US researchers have propelled the research on smoking and health issues. The author illustrates that there has been no way to avoid enforcements of strict smoking restrictions, and the struggle to do so could just delay the process and waste resources.
The International Hotel Industry In The New Millennium, Robert A. Brymer, A.J Singh
The International Hotel Industry In The New Millennium, Robert A. Brymer, A.J Singh
Hospitality Review
The top priorities of 170 hotel managers from 25 countries were identified as human capital, understanding customers, use of capital, alignment of stakeholder interests, use of information technology, and valuing brands in a Cornell University study.' The authors discuss how managers in a hotel's functional departments are ultimately responsible for addressing each of these concerns and issues.
Job Satisfaction Of Club Financial Executives, Raymond S. Schmidgall Ph.D., Cpa, Agnes Defranco
Job Satisfaction Of Club Financial Executives, Raymond S. Schmidgall Ph.D., Cpa, Agnes Defranco
Hospitality Review
Studying the job satisfaction of financial management personnel in the club industry may offer additional information to management of clubs to better work with and retain their associates. It is also hoped that the results of this study will provide hospitality students aspiring to become financial management personnel in the club industry with a glimpse of the job satisfaction level of financial executives in the club industry
Web-Based Training For Native American Tribes, Grace M. Marks, Tim Foster, Paul J. Wiener, Hubert B. Van Hoof
Web-Based Training For Native American Tribes, Grace M. Marks, Tim Foster, Paul J. Wiener, Hubert B. Van Hoof
Hospitality Review
The authors describe a project undertaken at the School of Hotel and Restaurant Management at Northern Arizona University in which the internet is used to present Native American tribes in Arizona with customer service training. It discusses why the project was instigated looks at its development and funding, and highlights the educational and technological challenges that had to be overcome. This is the second in a series of articles on the uses of the internet in educating non-university student constituencies interested in hospitality management.'
Leadership Training In Hospitality, Romy Saunders
Leadership Training In Hospitality, Romy Saunders
Hospitality Review
Researchers and practitioners contend that hospitality management curricula tend to focus on teaching students technical skills they need to function effectively in the work- place but do not emphasize human and conceptual skills, one of which is leadership. Universities and companies strive to address leadership training, acknowledging that leadership is perhaps one of the most important roles any hospitality manager will fill and is probably least prepared for.
Beverage Ethics: Education For Alcohol Responsibility, Carl J. Pfaffenberg
Beverage Ethics: Education For Alcohol Responsibility, Carl J. Pfaffenberg
Hospitality Review
The study looked at the processes in the development of an alcohol responsibility program for post-secondary students in the service management major at the University of Tennessee: he program has been certified by the State of Tennessee to satisfy the Alcohol Beverage Commission requirement for server training related to the handling and service of alcoholic beverages. A managerial viewpoint was adopted so as to provide the greatest benefit to service management graduate.
Trends For Meetings And Expositions Industry, Marvin J. Cetron, Frederick J. Demicco
Trends For Meetings And Expositions Industry, Marvin J. Cetron, Frederick J. Demicco
Hospitality Review
During the last decade, the meetings and expositions industry has flourished, even as it has struggled to cope with difficult challenges. This is a taste of things to me. In the years ahead, the global population will continue to grow and change, science and technology will tighten their hold on business and society and the world will knit itself ever more tightly into a single market. As a result, both opportunities and trials will abound.
Health, Wellness Focus Within Resort Hotels, Misty M. Johanson
Health, Wellness Focus Within Resort Hotels, Misty M. Johanson
Hospitality Review
This study analyzes the rising importance of the development and enhancement of a health and wellness focus within resort hotels. Market trends, consumer demands, revitalization efforts, and bottomline impacts are examined as they relate to the resort spa industry of today.
Obesity And Air Travel: Weighing Up The Issues, Martin A. O'Neill
Obesity And Air Travel: Weighing Up The Issues, Martin A. O'Neill
Hospitality Review
It may soon be the norm for many airline passengers arriving at the check-in desk of any international airline with both stow- away and carry-on luggage to be asked to step onto the weighing scale as the airlines attempt to compete and remain operationally viable in what has become for most a cut-throat and highly litigious operating environment. The author's commentary seeks to highlight a number of the issues surrounding the current impasse. It is also intended to catalyze a more healthy and informed debate aimed at finding an acceptable resolution to this crisis prior to one being imposed which …
Securitization Of Lodging Real Estate Finance, A.J. Singh
Securitization Of Lodging Real Estate Finance, A.J. Singh
Hospitality Review
In the early 1990s, the U.S. lodging industry witnessed a severe shortage of debt capital as traditional lenders exited the market. During this period hotel lending was revolutionized by the emergence of real estate debt securities. The author discusses key factors which have affected the growth and development of commercial mortgage backed securities and their changing role as a significant source of debt capital to the lodging industry.
In My Opinion… Good Intentions Don't Count, Marcel R. Escoffier, Alan Parker
In My Opinion… Good Intentions Don't Count, Marcel R. Escoffier, Alan Parker
Hospitality Review
While simple guest surveys can be poorly constructed with little negative consequences, often surveys are used in making important policy decisions. Researchers and policy makers must carefully construct their research instruments in order to avoid biases which may result in muddled or incorrect responses. The authors review the process of creating, administering, and analyzing surveys with an eye toward reducing survey bias to a minimum. Reliable results require a rigorous and careful approach when creating and using instruments.
Fiu, Tianjin University Plan To Run School In China, Fiu Fiu
Fiu, Tianjin University Plan To Run School In China, Fiu Fiu
Hospitality Review
MIAMI, Fla. - Florida International University has signed an agreement with the Tianjin University of Commerce to run a hospitality management school in China that would mirror the top-ranked Miami program. The agreement is thought to be the first on this scale between the Chinese government and a foreign university