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Articles 1 - 30 of 37
Full-Text Articles in Business
Easing The Inferential Leap In Competency Modeling: The Effects Of Task-Related Information And Subject Matter Expertise, Filip Lievens, Juan I. Sanchez, Wilfred De Corte
Easing The Inferential Leap In Competency Modeling: The Effects Of Task-Related Information And Subject Matter Expertise, Filip Lievens, Juan I. Sanchez, Wilfred De Corte
Research Collection Lee Kong Chian School Of Business
Despite the rising popularity of the practice of competency modeling, research on competency modeling has lagged behind. This study begins to close this practice-science gap through 3 studies (1 lab study and 2 field studies), which employ generalizability analysis to shed light on (a) the quality of inferences made in competency modeling and (b) the effects of incorporating elements of traditional job analysis into competency modeling to raise the quality of competency inferences. Study 1 showed that competency modeling resulted in poor interrater reliability and poor between-job discriminant validity amongst inexperienced raters. In contrast, Study 2 suggested that the quality …
Just Measures: A Methodology For Assessing The Global Value Added Of Corporate Activities, Alexander A. Boni-Saenz, Chih-Hung Chang, Ajan Reginald, Ravi Kacker
Just Measures: A Methodology For Assessing The Global Value Added Of Corporate Activities, Alexander A. Boni-Saenz, Chih-Hung Chang, Ajan Reginald, Ravi Kacker
All Faculty Scholarship
This article accepts the premise of stakeholder theory, which asserts that corporations, like other human-run entities, have obligations to all parties affected by their actions. As such, corporations should be given suitable credit for projects that add value for these stakeholders, as well as held accountable for any damage done. To provide this credit and accountability, measurement is necessary. The methodology of measurement for corporate social value creation is in its infancy. Models are incomplete, measures are not validated, and methods used to estimate net value accumulated from different domains need improvement. This article builds on one model of global …
Organizational Politics And Multisource Feedback: An Opportunity Or A Threat?, Gary J. Greguras, John M. Ford
Organizational Politics And Multisource Feedback: An Opportunity Or A Threat?, Gary J. Greguras, John M. Ford
Research Collection Lee Kong Chian School Of Business
No abstract provided.
Future Perspectives On Employee Selection: Key Directions For Future Research And Practice, Neil Anderson, Filip Lievens, Karen Van Dam, Ann Marie Ryan
Future Perspectives On Employee Selection: Key Directions For Future Research And Practice, Neil Anderson, Filip Lievens, Karen Van Dam, Ann Marie Ryan
Research Collection Lee Kong Chian School Of Business
A future-oriented perspective for selection and assessment research is presented. Four superordinate themes of critical import to the development of future research are identified: (i) bimodal prediction, (ii) multilevel fit, (iii) applicant reactions and decision making, and (iv) tensions between research and practice in employee selection. Under each theme we pose a number of outstanding questions for research. Implications for practice and the ongoing advancement of the sub-field of selection, traditionally one of the most robust core disciplines in international IWO psychology, are discussed.
Silence, Procrustes And Colonization: A Response To Clegg Et Al.'S 'Noise, Parasites And Translation: Theory And Practice In Management Consulting', Andrew Sturdy, Timothy Adrian Robert Clark, Robin Fincham, Karen Handley
Silence, Procrustes And Colonization: A Response To Clegg Et Al.'S 'Noise, Parasites And Translation: Theory And Practice In Management Consulting', Andrew Sturdy, Timothy Adrian Robert Clark, Robin Fincham, Karen Handley
Research Collection Lee Kong Chian School Of Business
The article by Clegg, Kornberger and Rhodes in March 2004’s issue of Management Learning is a refreshing and welcome contribution to an otherwise largely sterile, atheoretical and overly prescriptive literature on management consulting. However, and sadly, it stops very short of offering a critique and therefore generating substantially novel insights into this phenomenon. Also, and despite the authors’ assertions otherwise, it ends up celebrating consultancy as a privileged arena in achieving what is described as radical change, but what is, in effect, typically a reinforcement of existing power relations and of managerialism and its associated language.This response comes from a …
Confirmatory Factor Analysis And Invariance Of An Organizational Citizenship Behaviour Measure Across Samples In A Dutch-Speaking Context, Filip Lievens, Frederik Anseel
Confirmatory Factor Analysis And Invariance Of An Organizational Citizenship Behaviour Measure Across Samples In A Dutch-Speaking Context, Filip Lievens, Frederik Anseel
Research Collection Lee Kong Chian School Of Business
Although Organizational Citizenship Behaviour (OCB) has been studied extensively over the years in the US, the measurement of OCB has received relatively limited attention in other international contexts. This study investigates the dimensionality of a specific OCB measure in a Dutch-speaking context (Flemish part of Belgium). In addition, we examine the invariance of this measure across two different samples: supervisor ratings of 259 subordinates and peer ratings of 215 employees. Generally, we found clear support for the discriminant validity of five OCB factors but convergent validity was only established for three of the five factors. This measurement structure found was …
Exploring The Black Box: The Impact Of Demographic Diversity On Organizational Attachment Through Communication, Wei Hua
Research Collection Lee Kong Chian School Of Business
This paper studies the demographic diversity/similarity of individuals with members of their work environments through the lens of their perceived organizational context, and uses communication as the mechanism through which employees develop organizational attachment. I investigate the black box between demographic diversity and organizational attachment from two angels. First, a process model with communication as the mediator provides one explanation of why the relationship exists. Second, this study extends the current literature on organizational demography from a group level to a perceived organizational level phenomenon by proposing and examining the importance of an individual’s “organizational reference group” as an essential …
What Do Self And Peer Ratings Really Measure?, Gary J. Greguras, Chet Robie, Robert J. Koenigs, Marise Born
What Do Self And Peer Ratings Really Measure?, Gary J. Greguras, Chet Robie, Robert J. Koenigs, Marise Born
Research Collection Lee Kong Chian School Of Business
No abstract provided.
Designing And Implementing A Balanced Scorecard: Lessons Learned In Nonprofit Implementation, Andra Gumbus, Tom Wilson
Designing And Implementing A Balanced Scorecard: Lessons Learned In Nonprofit Implementation, Andra Gumbus, Tom Wilson
WCBT Faculty Publications
The balanced scorecard has been referred to as the management innovation of the century, and extensive articles have been written using case studies of organizations that use this performance measurement system. This article addresses the key issues of design and implementation with a step-by-step guide to how to design a balanced scorecard and lessons to avoid implementation problems in government and nonprofit settings.
Stripping To The Undercoat: A Review And Reflections On A Piece Of Organization Theatre, Timothy Adrian Robert Clark, Iain Mangham
Stripping To The Undercoat: A Review And Reflections On A Piece Of Organization Theatre, Timothy Adrian Robert Clark, Iain Mangham
Research Collection Lee Kong Chian School Of Business
In this article, we review one 'tailor-made play', one piece of organization theatre called Varnishing the Truth. We then reflect on the questions we asked of ourselves while watching this performance and reviewing the video of it: how does this activity relate to its claimed theoretical foundations (Boal's forum theatre)? Is forum theatre an appropriate model for organization theatre? Can 'things be made to move' by an activity such as the one to which we were an audience? In the process of answering these questions, we emphasize the reductive adoption of radical techniques (that is, Boal's forum theatre); the depoliticization …
Intelligence Strategy: The Evolution And Co-Evolution Dynamics Of Intelligent Human Organizations And Their Interacting Agents, Thow Yick Liang
Intelligence Strategy: The Evolution And Co-Evolution Dynamics Of Intelligent Human Organizations And Their Interacting Agents, Thow Yick Liang
Research Collection Lee Kong Chian School Of Business
In the knowledge economy, the human minds are the most vital center of analysis. They are the complex adaptive systems capable of processing information, establishing knowledge structure, conceptualizing idea, and making decision. The intrinsic intelligence of the individual minds, as well as the organizational/ collective intelligence, drives the dynamic of all human systems. Primarily, the local self-enrichment processes of the interacting agents are autopoietic. In addition, global forces are also present in all human organizations. The global forces are constructive only if they support the elementary processes. The global forces originate from the orgmind of the organization. A complex relationship …
Obesity, Educational Attainment, And State Economic Welfare, Martin W. Sivula Ph.D.
Obesity, Educational Attainment, And State Economic Welfare, Martin W. Sivula Ph.D.
MBA Faculty Conference Papers & Journal Articles
For the first time in history, estimates of the overweight people in the world rival estimates of those malnourished. The World Health Organization (WHO, 2002) ranked obesity among the top 10 risks to human health worldwide. In the early 1960s, nearly half of the Americans were overweight and 13% were obese. Today some 64% of U.S. adults are overweight and 30.5% are obese. Even more alarming, twice as many U.S. children are overweight than were twenty years ago, a 66% increase. Non-communicable diseases impose a heavy economic burden on already strained health systems. Health is a key determinant of development …
Implications Of Biblical Principles Of Rhythm And Rest For Individual And Organizational Practices, Margaret Diddams, Lisa Surdyk, Denise Daniels, Jeff B. Van Duzer
Implications Of Biblical Principles Of Rhythm And Rest For Individual And Organizational Practices, Margaret Diddams, Lisa Surdyk, Denise Daniels, Jeff B. Van Duzer
SPU Works
The information technology economy with its endless 24/7 workdays has eroded the normative cycle of work and rest, and as a result, many Americans are experiencing a profound and increasing sense of time pressure. By integrating biblical passages relating to Sabbath observance with psychological and organizational empirical literature, Diddams et al seek describe the principles of rest, reflection, and relationships underlying biblical notions of rhythm; identify their associated influence on psychological wellness; and discuss how organizations can embrace a rhythmic, Sabbath culture.
The Seven-Day Weekend: Changing The Way Work Works, By Ricardo Semler (Book Review), Peter A. Maresco
The Seven-Day Weekend: Changing The Way Work Works, By Ricardo Semler (Book Review), Peter A. Maresco
WCBT Faculty Publications
According to Semler: We have to find a better way for work to work.
The Effects Of Customer Personality Traits On The Display Of Positive Emotions, Hwee Hoon Tan, Maw Der Foo, Min Hui Kwek
The Effects Of Customer Personality Traits On The Display Of Positive Emotions, Hwee Hoon Tan, Maw Der Foo, Min Hui Kwek
Research Collection Lee Kong Chian School Of Business
Evidence is presented that customers shape their own service experiences through their traits and through the display of positive emotions by service providers. It is proposed that customer personality traits play a role in service experience, since customer scan affect service delivery process and outcomes. It is theorized that both the service provider and the customer affect each service interaction. It is asserted that brief encounters can affect outcomes meaningful to service organizations. The relationship for both customer traits that promote the display of positive emotions and those that inhibit these displays are explored. The trait of agreeableness in customers …
Revised Estimates Of Dimension And Exercise Variance Components In Assessment Center Postexercise Dimension Ratings, Charles E. Lance, Tracy A. Lambert, Amanda G. Gewin, Filip Lievens, James M. Conway
Revised Estimates Of Dimension And Exercise Variance Components In Assessment Center Postexercise Dimension Ratings, Charles E. Lance, Tracy A. Lambert, Amanda G. Gewin, Filip Lievens, James M. Conway
Research Collection Lee Kong Chian School Of Business
The authors reanalyzed assessment center (AC) multitrait-multimethod (MTMM) matrices containing correlations among postexercise dimension ratings (PEDRs) reported by F. Lievens and J. M. Conway (2001). Unlike F. Lievens and J. M. Conway, who used a correlated dimension-correlated uniqueness model, we used a different set of confirmatory-factor-analysis-based models (1-dimension-correlated Exercise and 1-dimension-correlated uniqueness models) to estimate dimension and exercise variance components in AC PEDRs. Results of reanalyses suggest that, consistent with previous narrative reviews, exercise variance components dominate over dimension variance components after all. Implications for AC construct validity and possible redirections of research on the validity of ACs are discussed.
Stereotype Reactance At The Bargaining Table: The Effect Of Stereotype Activation And Power On Claiming And Creating Value, Laura J. Kray, Jochen Reb, Adam D. Galinsky, Leigh Thompson
Stereotype Reactance At The Bargaining Table: The Effect Of Stereotype Activation And Power On Claiming And Creating Value, Laura J. Kray, Jochen Reb, Adam D. Galinsky, Leigh Thompson
Research Collection Lee Kong Chian School Of Business
Two experiments explored the hypothesis that the impact of activating gender stereotypes on negotiated agreements in mixed-gender negotiations depends on the manner in which the stereo-type is activated (explicitly vs. implicitly) and the content of the stereotype (linking negotiation performance to stereotypically male vs. stereotypically female traits). Specifically, two experiments investigated the generality and limits of stereotype reactance. The results of Experiment 1 suggest that negotiated outcomes become more one-sided in favor of the high power negotiator when masculine traits are explicitly linked to negotiator effectiveness. In contrast, the results of Experiment 2 suggest that negotiated outcomes are more integrative …
Some Key Questions About Stakeholder Theory, Robert A. Phillips
Some Key Questions About Stakeholder Theory, Robert A. Phillips
Management Faculty Publications
As businesses emerge as some of the most powerful institutions in the world, business ethics have never been more important, and given very recent history, more open to question. Corporations are relative newcomers to power, and for evidence of this we can look to Europe, where the oldest, largest, most elaborate buildings are the churches and cathedrals. For thousands of years, the church and its leaders were arguably the most powerful institution, but as the liberal notions of the Enlightenment supplanted church orthodoxy, the state supplanted religion as the more powerful institution. But at the dawn of the third millennium, …
Designing A Strategy To Effectively Communicate The Balanced Scorecard, Andra Gumbus, Bridget Lyons, Tom Wilson
Designing A Strategy To Effectively Communicate The Balanced Scorecard, Andra Gumbus, Bridget Lyons, Tom Wilson
WCBT Faculty Publications
As increasing numbers of organizations adopt the balanced scorecard (BSC) to align strategy with operations and measure progress toward meeting strategic goals, the importance of successful communication of the scorecard throughout the organization has become apparent. Successful implementation and effective use of the BSC occurs when organizational stakeholders recognize its role, use, and benefits. In the March/April 2003 issue of Cost Management, we detailed how Bridgeport Hospital, a member of Yale New Haven Health System (YNHHS), adopted the BSC and used the scorecard to align capital investment decisions with strategy.1 In this article, we will profile how the hospital designed …
The Fashion Of Management Fashion: A Surge Too Far?, Timothy Adrian Robert Clark
The Fashion Of Management Fashion: A Surge Too Far?, Timothy Adrian Robert Clark
Research Collection Lee Kong Chian School Of Business
In recent years there has been growing interest in the notion that management ideas and techniques are subject to swings in fashion in the same way that aesthetic aspects of life such as clothing styles, hair length, music tastes, furniture design, paint colours, and so forth are characterized by surges of popularity and then decline. Adopting a predominantly neo-institutional perspective, researchers have conceived of management fashions as techniques that fail to become firmly entrenched and institutionalized since organizations are attracted to them for a period and then abandon them in favour of apparently newer and more promising ones. Drawing on …
Strategy Viewed From A Management Fashion Perspective, Timothy Adrian Robert Clark
Strategy Viewed From A Management Fashion Perspective, Timothy Adrian Robert Clark
Research Collection Lee Kong Chian School Of Business
This article argues for the greater inclusion of external agents within strategy research. Drawing on the emergent management fashion literature, it conceives of these as a group of actors operating within a management fashion‐setting arena. The outputs of this community dominate conceptions of what are deemed legitimate strategic actions. They thus have a critical, if presently neglected, impact on the nature strategy. The roles of the members of the management fashion‐setting community are described and three promising areas of research outlined.
"I Think They Discriminated Against Me": Using Prototype Theory And Organizational Justice Theory For Understanding Perceived Discrimination In Selection And Promotion Situations, Michael M. Harris, Filip Lievens, Greet Van Hoye
"I Think They Discriminated Against Me": Using Prototype Theory And Organizational Justice Theory For Understanding Perceived Discrimination In Selection And Promotion Situations, Michael M. Harris, Filip Lievens, Greet Van Hoye
Research Collection Lee Kong Chian School Of Business
Research in industrial/organizational (I/O) psychology has generally focused on objective measures of employment discrimination and has virtually neglected individuals' subjective perceptions as to whether a selection or promotion process is discriminatory or not. This paper presents two theoretical models as organizing frameworks to explain candidates' likelihood of perceiving that discrimination has occurred in a certain selection or Promotion situation. The prototype model stresses the importance of the prototypical victim-perpetrator combination, the perceived intention of the decision-maker, and the perceived harm caused as possible antecedents of perceived employment discrimination. In the organizational justice model, procedural, informational, interpersonal, and distributive fairness play …
An Empirical Investigation Of Interviewer-Related Factors That Discourage The Use Of High Structure Interviews, Filip Lievens, Anneleen De Paepe
An Empirical Investigation Of Interviewer-Related Factors That Discourage The Use Of High Structure Interviews, Filip Lievens, Anneleen De Paepe
Research Collection Lee Kong Chian School Of Business
High structure interviews appear to be less frequently used in personnel management practice than might be expected given their good reliability and validity. Although several authors have speculated on the factors of resistance to high structure interviews, empirical research is very scarce. Two studies are conducted among experienced human resources representatives who frequently conduct employment interviews. The first study provides a fine-grained description of the degree of structure used in interviews, showing that in most interviews constraints are placed only on the topical areas to be covered and that scoring is done only on multiple criteria. The second study tests …
Management Fashion As Image-Spectacle: The Production Of Best-Selling Management Books, Timothy Adrian Robert Clark, David Greatbatch
Management Fashion As Image-Spectacle: The Production Of Best-Selling Management Books, Timothy Adrian Robert Clark, David Greatbatch
Research Collection Lee Kong Chian School Of Business
Drawing on the work of Guy Debord's Society of the Spectacle and Daniel Boorstin's The Image, this article argues that aesthetic and management fashions are not separate forms, as both represent the preeminence of the image spectacle. Central to this is the increasing emergence of pseudoevents and synthetic products. Using empirical findings from a study of the production of six best-selling management books, it shows that they are manufactured coproductions that result from an intricate editorial process in which the original ideas are moulded in order for them to have a positive impact on the intended audience. Central to this …
Removing The Shadow Of Suspicion: The Effects Of Apology Versus Denial For Repairing Competence- Versus Integrity-Based Trust Violations, Peter H. Kim, Donald L. Ferrin, Cecily D. Cooper, Kurt T. Dirks
Removing The Shadow Of Suspicion: The Effects Of Apology Versus Denial For Repairing Competence- Versus Integrity-Based Trust Violations, Peter H. Kim, Donald L. Ferrin, Cecily D. Cooper, Kurt T. Dirks
Research Collection Lee Kong Chian School Of Business
Two studies were conducted to examine the implications of an apology versus a denial for repairing trust after an alleged violation. Results reveal that trust was repaired more successfully when mistrusted parties (a) apologized for violations concerning matters of competence but denied culpability for violations concerning matters of integrity, and (b) had apologized for violations when there was subsequent evidence of guilt but had denied culpability for violations when there was subsequent evidence of innocence. Supplementary analyses also revealed that the interactive effects of violation type and violation response on participants' trusting intentions were mediated by their trusting beliefs. Combined, …
Looks Aren't Everything: Aren't Managers Concerned With Actually Being Fair, Terri A. Scandura Phd, Cecily D. Cooper
Looks Aren't Everything: Aren't Managers Concerned With Actually Being Fair, Terri A. Scandura Phd, Cecily D. Cooper
Management Faculty Articles and Papers
The justice literature has unequivocally noted how important it is employees feel they are treated fairly. Accordingly, managers often find themselves in predicaments of injustice which they must resolve. Research on social accounts describes strategies managers can use to make themselves “seem fair,” thus, alleviating their predicament. But in taking an impression management perspective of justice, this literature fails to acknowledge that many managers actually want to “be fair.” Based on the latter assumption, we propose an alternative framework for understanding how managers will address justice-related predicaments.
Validity Of Scandura And Ragins' (1993) Multidimensional Mentoring Measure: An Evaluation And Refinement, Stephanie L. Castro, Terri A. Scandura Phd, Ethlyn A. Williams
Validity Of Scandura And Ragins' (1993) Multidimensional Mentoring Measure: An Evaluation And Refinement, Stephanie L. Castro, Terri A. Scandura Phd, Ethlyn A. Williams
Management Faculty Articles and Papers
The establishment of a mentoring relationship can be important to an individual‘s career for multiple reasons. However, in order to study this construct, we must be able to accurately measure it. In this paper, three separate studies were conducted to examine and refine Scandura and Ragins‘ (1993) multidimensional mentoring measure. In Study 1, an empirical assessment of the content validity of the measure was conducted. The convergent and discriminant validity, reliability, and item-total correlations were then examined in Study 2, and the measure was reduced to nine items. The convergent and discriminant validity, reliability, and item-total correlations of this reduced …
Organizational Forming In Amodern Times: Reinserting The Dynamic Into The Organizational, Paul Donnelly
Organizational Forming In Amodern Times: Reinserting The Dynamic Into The Organizational, Paul Donnelly
Conference papers
While there is an obvious concern that “new organizational forms” are appearing, and despite the topic receiving increased attention, scholars, as yet, have been unable to theorize, grasp or account for these new forms adequately. In continuing to look for the ‘new’ with ‘old’ lenses, we are seeing neither real departure from Weberian conceptualizations other than oppositional approaches still in search of an essential entity, nor much consideration given to the possibility that the paradigmatic approach to form is also part of the problem. In light of this, I posit that thinking within a modernist epistemological framework has served to …
Organizational Cultures Of Libraries As A Strategic Resource, Michelle L. Kaarst-Brown, Scott Nicholson, Gisela M. Von Dran, Jeffrey M. Stanton
Organizational Cultures Of Libraries As A Strategic Resource, Michelle L. Kaarst-Brown, Scott Nicholson, Gisela M. Von Dran, Jeffrey M. Stanton
School of Information Studies - Faculty Scholarship
Theorists have suggested that organizational culture is a strategic resource that has value in ensuring the continuing existence and success of organizations (Michalisin, Smith, & Kline, 1997; Barney, 1986, 1991; Hult, Ketchen, & Nichols, 2002; Gordon, 1985). This assertion is supported by various studies that have linked organizational culture to broad strategic outcomes such as an organization’s ability to manage knowledge (Davenport, Long, & Beers, 1998; Storck & Hill, 2000), innovation capability (Hauser, 1998), and strategic management of information technology (Kaarst-Brown & Robey, 1999; Reich & Benbasat, 2000; Schein, 1985). Based on this research, we suggest that there are characteristics …
Writing Reflective Case Studies For The Engineering Management Journal (Emj), Timothy Kotnour, Rafael Landaeta
Writing Reflective Case Studies For The Engineering Management Journal (Emj), Timothy Kotnour, Rafael Landaeta
Engineering Management & Systems Engineering Faculty Publications
This paper's intent is to help authors write reflective case studies for the Engineering Management Journal (EMJ). We offer a process to convert an applied research project with an organization to an EMJ manuscript. Writing a reflective case study is a process of abstracting experiences into approaches, processes, tools, challenges, and "lessons" for a broad audience of engineering managers. This paper serves as a guide for authors to write reflective case studies.