Business Commons^™

Responsible Leadership - The Ethic Of Right Behavior (Wausau, Wi), C. William Pollard

C. William Pollard Papers

Speaking at the 2003 Wausau Luncheon and Excellence in Leadership Forum (Wausau, WI), Pollard calls on business leaders to run their organizations as moral communities oriented to the "development of human character."

Speech At National Association Of Convenience Stores Prayer Breakfast, C. William Pollard

C. William Pollard Papers

In this speech at the 2003 National Association of Convenience Stores Prayer Breakfast (Chicago, IL), Pollard draws from his experience at the helm of ServiceMaster in order to reflect on the integration of work and faith.

Responsible Leadership - The Ethic Of Right Behavior (River Forest, Il), C. William Pollard

C. William Pollard Papers

Speaking at the Concordia Business Friends Breakfast, Pollard calls on business leaders to run their organizations as moral communities oriented to the "development of human character."

Informed Discussion In Information Technology Survey Courses, Amber Settle, André Berthiaume, Evelyn Lulis, Abdulrahman Mirza, Saudi Arabia

Amber Settle

The Moral Poker Face: Games, Deception, And The Morality Of Bluffing, James Mcbain

Faculty Submissions

Bluffing is essentially nothing more than a type of deception. But, despite its morally questionable foundation, it is not only permissible in certain contexts, but sometimes encouraged and/or required (e.g., playing poker). Yet, the question remains as to whether it is permissible to bluff in other contexts – particularly everyday situations. In this paper, I will look at László Mérő’s argument – one based in game theory and Kantian ethics – to the end that bluffing is morally permissible in everyday contexts. I will argue that Mérő’s argument is mistaken on two grounds. First, it includes an epistemic feature (i.e., …

Responsible Leadership - The Ethic Of Right Behavior (London), C. William Pollard

C. William Pollard Papers

Speaking at the CRPA Dinner in London, Pollard calls on business leaders to run their organizations as moral communities oriented to the "development of human character."

Invisible Hands, Andrew Sikula Sr.

Management Faculty Research

Why are economists often wrong in their predictions? Because they believe that individual behavior is motivated by money and that corporate activity is motivated by profits. In reality, desires and sense, not dollars and cents, determine performance.

Customer Service, Responsibility, And Systems In International E-Commerce: Should A Major Airline Reissue A Stolen Ticket?, Steven Alter

Business Analytics and Information Systems

This case is about customer service and responsibility in international e-commerce. A prominent e-commerce web site sells a ticket on a nonexistent flight, a human reservations agent fails to inform a customer about a well-known problem he is likely to encounter, an international airline’s telephone agents in Spain and the United States provide contradictory information, the airline’s office in Spain seems unaware of policies on the airline’s web site, and later its policies seem unhelpful. The case raises questions related to customer service, trust, responsibility, ethics, and business practices in international ecommerce.

Ready To Change? Social Networks And Sustainable Organizations, Scott C. Hammond, Susan R. Madsen

Susan R. Madsen

Sustained work life is a property of an organization and not a single individual or profession. Traditional organizational theory has focused change models for individuals or organizations, not on the organizational continuum. Change is a property of the organizational continuum. Our project is to redefining change theory for the organizational continuum and direct theory towards a more sustainable view of change.

Physician Incentives: Managed Care And Ethics, Douglas A. Mains, Alberto Coustasse, Kristine Lykens

Management Faculty Research

The authors review the principle features of the managed care system in an effort to understand the ethical assumptions inherent in managed care. The interrelationships among physician incentives, responsibilities of patients and the physician-patient relationship are examined in light of the ethical concerns identified in the managed care system. The managed care system creates ethical tensions for those who influence the allocation of scare resources. Managed care's administrative controls have increasingly changed the doctor-patient relationship to the businessperson-consumer relationship. Managed care goals of quality and access demand that physicians be both patient advocate and organizational advocate, even though these roles …