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A Feasibility Study On The Automation Of Domestic Airline Passenger Customer Service Check-In Procedures For Far Part 121 Carriers, Don Michael Trevor Bennett
A Feasibility Study On The Automation Of Domestic Airline Passenger Customer Service Check-In Procedures For Far Part 121 Carriers, Don Michael Trevor Bennett
Master's Theses - Daytona Beach
This study was conducted in an attempt to determine whether airlines can benefit from a fully automated customer service system which will be used by major, Part 121, operators for domestic travel purposes only. The proposed system will be designed to alleviate airport terminals check-in counter congestion and improve customer service personnel effectiveness and efficiency.
Domestic traffic is expected to increase by 50 percent by the year 2004. An Automatic Ticketing and Baggage (ATB) system will allow passengers to process all flight related transactions only once. A self checking-in system allows a passenger to obtain boarding passes and destination bag …