Business Commons^™

Towards Successful Implementation Of 5ss In A U.S. Manufacturing Company With Indian Sub-Continent Workers, Syed Shahzad Naqvi

Master's Theses and Doctoral Dissertations

XYZ is a manufacturing organization located in Michigan, in the Eastern North Central U.S., and it has a diverse workforce consisting of immigrants from Asia, Europe, and South America. The majority of the workers are immigrants from the Indian Sub-Continent. XYZ has been in the process of implementing 5Ss; however, it has been unable to sustain 5S standards. This study was conducted to identify the role of the Indian Sub-Continent workers’ culture and religion on 5S implementation and to suggest how this company can work with this group in successfully implementing the 5Ss.

The researcher is employed in this organization …

Gender Dynamics From The Arab World: An Intercultural Service Encounter, Marryam Khan

Electronic Theses and Dissertations

Arab countries strive toward the modernization and feminization of the Arab culture; however, some of these countries (i.e., Saudi Arabia) are culturally and legally governed by "sharia law", and have maintained cultural norms regarding segregation of the sexes. In order to have a better understanding of the Arab travelers to the U.S., this research focuses on the gender dynamics between the service providers and Arab customers during a service encounter. Specifically, this research examines how the same and opposite genders of service-provider and customer influence Arab customers’ emotional response (comfort), consequently their service encounter evaluation (satisfaction), and behavioral intentions (feedback …

Voicing Across Cultures: The Role Of Communication Style And Relationships In Employee Voice And Subsequent Influence, Anna-Katherine Ward

Theses and Dissertations

Constructive input from a diverse workforce can enhance firm performance. However, cultural norms and differences in communication behavior expectations may prevent concerns and suggestions from being expressed, or from being implemented when they are expressed. The purpose of the current study is to bridge the Human Resources, Organizational Behavior, Communications, and International Management literatures in an attempt to understand how subordinates with different communicaton norms voice and how (or whether) managers use the content of the voiced messages. Two models are presented examining prohibitive and promotive voice as central variables in the relationship between subordinate communication style and subordinate influence …

Two Essays On Investor Distraction, Erdem Ucar

USF Tampa Graduate Theses and Dissertations

In theory, all relevant information is incorporated in stock prices timely and completely and therefore prices respond related news quickly in efficient financial markets. In today's information age, technological advances provide investors with fast access to a vast number of information resources. One can argue that these advances can help market efficiency due to easy and quick access to relevant information. On the other hand, these technological advances not only facilitate availability of relevant information but also facilitate availability of all types of information--both relevant and irrelevant information signals. In essence, one can argue that there is (over)exposure to information …