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Three Essays On Managing Customer-Based Strategies: A Pricing And Revenue Management Approach, Foad Hassanmirzaei

Electronic Thesis and Dissertation Repository

Many firms and organizations with already-optimized business functions are under market pressure to protect their narrow profit margins. Their need for supplemental and reliable revenues calls for performance optimization beyond the core business functions. Motivated by applications from online social media and the airline industry, in my dissertation, I focus on the revenue management and pricing decisions of customer-based plans and programs. More formally, the research question addressed in this study is: How can firms effectively use customer-based pricing strategies to boost revenues?

My dissertation consists of three essays. In the first essay, I analyze the ongoing competition among online …