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Factors Which Influence Client Satisfaction With The Services Of Community Development Corporations, Shanta Harrison-Proctor
Factors Which Influence Client Satisfaction With The Services Of Community Development Corporations, Shanta Harrison-Proctor
LSU Doctoral Dissertations
The primary purpose of this study was to determine factors which influence client satisfaction with the services of community development corporations (CDCs) in metropolitan regions of Louisiana. The CDCs were evaluated based on five specific criteria: housing, social services, workforce development, educational enrichment, and community outreach. The objectives addressed were: description of clients, levels of client satisfaction, and relationships between satisfaction and selected demographic characteristics. The instrument used in this study was a researcher-designed survey questionnaire used to collect client information. It was comprised of two sections – demographics and client satisfaction. The target population for this study was adult …