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Full-Text Articles in Business
The Curse Of The Original: How And When Heritage Branding Reduces Consumer Evaluations Of Enhanced Products, Minju Han, George E. Newman, Rosanna K. Smith, Ravi Dhar
The Curse Of The Original: How And When Heritage Branding Reduces Consumer Evaluations Of Enhanced Products, Minju Han, George E. Newman, Rosanna K. Smith, Ravi Dhar
Research Collection Lee Kong Chian School Of Business
Heritage branding is a common marketing strategy that has been shown to increase product appeal. Here, we find that certain forms of heritage branding can also have potentially negative consequences by leading consumers to react negatively to changes made to the brand’s original, flagship product—even if those changes objectively improve it. We demonstrate that when firms engage in heritage branding that emphasizes a brand’s longevity, consumers evaluate enhanced products less favorably than the original versions of those same products due to decreased perceptions of continuity authenticity. We demonstrate this effect across a variety of product domains (e.g., cosmetics, cookware, and …
Making Memories: A Consumer-Based Model Of Authenticity Applied To Living History Sites, Muhammet Kesgin, Babak Taheri, Rajendran S. Murthy, Juilee Decker, Martin Joseph Gannon
Making Memories: A Consumer-Based Model Of Authenticity Applied To Living History Sites, Muhammet Kesgin, Babak Taheri, Rajendran S. Murthy, Juilee Decker, Martin Joseph Gannon
Articles
Purpose: Underpinned by the consumer-based model of authenticity (CBA), this study investigated whether leisure involvement, object-based and existential authenticity, host sincerity, and engagement stimulate positive memorable visitor experiences in a distinctive commercial hospitality setting: a living history site. Methodology: Quantitative data were gathered from living history site visitors (n=1004), with partial least squares structural equation modelling used to test the hypothesized relationships. Findings: The results confirm the inclusion of the hypothesized relationships between leisure involvement, sincerity, and authenticity, relative to engagement and subsequent memorability. The findings suggest that engagement can be a predictor of positive memorable experience, contingent on CBA …
Exploring The Effects Of Non-Traditional Narrative Video Ads On Tourism Intentions Among Viewers With And Without Previous Destination Experience., Wayne W. Smith, Esta D. Shah Dr., Robert E. Pitts Dr.
Exploring The Effects Of Non-Traditional Narrative Video Ads On Tourism Intentions Among Viewers With And Without Previous Destination Experience., Wayne W. Smith, Esta D. Shah Dr., Robert E. Pitts Dr.
TTRA Canada 2021 Conference
Tourism is a storying and narrative experience that weaves multiple accounts about travel destinations, sites, and people into consumer expectations and perceptions of what is authentic in a travel experience (Chronis 2012a, Moscardo 2010, Bruner 2005). Story-telling narratives use the natural link of human experience often shared with others (Zhong et al. 2017, Mossberg 2008, McCabe and Foster 2006) and have become a helpful communication tool for understanding and promoting tourism (Zhong, Yun, Busser, and Baloglu 2017). Story-telling narration provides a valuable framework in which the destination is portrayed as believable and authentic to potential tourists (Kim and Yuon 2017). …