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Full-Text Articles in Business
Improving Organizational Responses To Sexual Harassment Using The Giving Voice To Values Approach, Stacie F. Chappell, Lynn Bowes-Sperry
Improving Organizational Responses To Sexual Harassment Using The Giving Voice To Values Approach, Stacie F. Chappell, Lynn Bowes-Sperry
Organization Management Journal
Despite significant expenditures on organizational responses to sexual harassment, it remains a persistent challenge. We argue that the legal environment has unduly and negatively influenced the ways in which organizations address the problem of sexual harassment and offer an alternative. Giving Voice to Values (GVV) is an action-oriented approach to business ethics education that can be used to improve the ways in which organizations address the phenomenon of sexual harassment (SH). Because of its focus on action and expressing personal values, GVV can be used to prepare targets, observers, and managers to intervene in instances where they may encounter this …
Soft-Skills Training And Cultural Sensitization Of Indian Bpo Workers: A Qualitative Study, Ramesh Subramanian
Soft-Skills Training And Cultural Sensitization Of Indian Bpo Workers: A Qualitative Study, Ramesh Subramanian
Communications of the IIMA
This paper describes a study of soft-skills training at a large Business Process Outsourcing Firm located in Bangalore, India. Soft-skills training pertains to social and customer handling skills in addition to cultural sensitization of Indians to other cultures. Soft-skills are very important for the success of BPO firms, yet there is not much in the literature that addresses soft-skills training of BPO workers. This study attempts to bridge the gap. It adopts a qualitative approach using a combination of methods such as the long interview, secondary sources research and actual observation. The results are used to develop a framework for …