Business Commons^™

Value Co-Creation In Buy Online Pickup In-Store (Bopis), Elizabeth H. Manser Payne, Addison G. Smith

Mountain Plains Journal of Business and Technology

The purpose of this study is to identify consumer attitudes toward buy online pickup in-store (BOPIS). This study examines how value perceptions change as consumers progress in the online ordering and physical pickup processes within the BOPIS channel. We use a multivariate regression and two separate multiple regression analyses to examine the differential effects of multiple constructs on BOPIS customer satisfaction. As consumers start the process by engaging with the retailer online, perceived usefulness and hedonic value online play a critical role in customer satisfaction. Consumer attitudes change as they pick up their order at the store where the degree …

Ransomware - A Strategic Threat To Organizations, James Frost, Alan R. Hamlin

Mountain Plains Journal of Business and Technology

Ransomware is a strategic threat to government, business, and academic organizations. It has both short term and long term consequences, requiring strategic planning to create defenses, assess options, and create policies.

The purpose of the study is to answer three questions: What is the strategic risk of cyberattack to organizations? What are the current attitudes and practices of executives who are vulnerable to such threats? What are specific options that organizations should consider to prevent and deal with possible incidents in the future? The article is thus comprised of the following components: A) a history of the development and complexity …

Leadership After A Tornado Strike: Supply Chain Management Triage, Gregory Benson, Susan Jensen

Mountain Plains Journal of Business and Technology

An F2 tornado had tracked less than 100 feet from the Caldwin manufacturing plant, the largest producer of an essential engine value train component in the United States. Bob, Materials Manager at the plant and a member of the senior management team, was at home when the evening storm hit. Bob immediately headed to the plant when he received word of the emergency situation. On his way to the factory a rush of questions nearly overwhelmed him. How bad was the situation? How prepared was his team of employees to handle the situation? What should customers and suppliers be told …

Advanced Information Systems: Impact On Organizational Reality, Rolf D. Dixon

Mountain Plains Journal of Business and Technology

Today, with the proliferation of increasingly advanced information technologies in organizations, a significant challenge can be made to the traditional assumptions regarding the non-rationality of organizational behavior. It is the purpose of this paper to consider the effects of advanced information technologies on the spatial, structural, social, and informational processes of the organization and to suggest how this could, in fact, signal a return to the “rational” organization. This paper will consider the issue of organizational rationality in a normative manner with several propositions offered.