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Strategies To Maintain Adequate Hotel Water Supplies, Deborah R. Popely

Walden Dissertations and Doctoral Studies

Hotel guests can use 2 to 3 times more water than community residents. Hotels are water-intensive businesses, and water scarcity presents a pressing problem for managers who rely on an uninterrupted supply of water to meet guests' needs and maintain profitability. Using the resource-based view (RBV) as a conceptual framework, the purpose of this qualitative multiple case study was to explore strategies that hotel managers used to successfully maintain adequate water supplies in the Spanish Canary Islands, an historically arid site and a tourism destination. Data were collected from semistructured interviews and hotel water usage reports. Yin's 5-step approach of …