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The Relationship Between Leadership Styles And Call Center Workers’ Organizational Commitment, Andrea L. Lamar
The Relationship Between Leadership Styles And Call Center Workers’ Organizational Commitment, Andrea L. Lamar
Walden Dissertations and Doctoral Studies
The call center industry is instrumental in servicing the consumer in many facets of service-oriented presales and aftersales support. Little is known about the relationship between leadership styles, call center workers, and organizational commitment. The purpose of this study was to examine the relationship between leadership styles transformational, transactional, laissez-faire, and outcomes of leadership with organizational commitment in a call center environment. Using Survey Monkey, a data collection agency, a nonprobability convenience sampling procedure was used to select the 350 call center workers' samples. The analysis used was Pearson's correlation and multiple regression. The study used multifactor leadership and organizational …
The Relationship Between Leadership Styles And Call Center Workers’ Organizational Commitment, Andrea L. Lamar
The Relationship Between Leadership Styles And Call Center Workers’ Organizational Commitment, Andrea L. Lamar
Walden Dissertations and Doctoral Studies
The call center industry is instrumental in servicing the consumer in many facets of service-oriented presales and aftersales support. Little is known about the relationship between leadership styles, call center workers, and organizational commitment. The purpose of this study was to examine the relationship between leadership styles transformational, transactional, laissez-faire, and outcomes of leadership with organizational commitment in a call center environment. Using Survey Monkey, a data collection agency, a nonprobability convenience sampling procedure was used to select the 350 call center workers' samples. The analysis used was Pearson's correlation and multiple regression. The study used multifactor leadership and organizational …