Business Commons^™

Hiring, Onboarding, And Assignments In Effective Academic Advisor Staffing, Binh Ngo

Walden Dissertations and Doctoral Studies

The higher education market has intensified, especially with online programs, which are becoming mainstream at a steady pace. Institutions are using academic advisors to support online students because advisors are uniquely positioned to achieve student-centric learning objectives, contributing to institutions’ sustainable competitive advantages. The essential role of an academic advisor is still not recognized as a career track, making effective talent management in an advising department challenging. A phenomenological study was conducted to obtain the experiences and perceptions of 13 seasoned academic advisors using semistructured interviews. The interview questions focus on the phenomenon of hiring, onboarding, and assigning advisors; therefore, …