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Articles 1 - 21 of 21
Full-Text Articles in Business
An Investigation Of Knowledge Transfer And Retention In A Government Procurement Office, Garland T. Mobley
An Investigation Of Knowledge Transfer And Retention In A Government Procurement Office, Garland T. Mobley
Theses and Dissertations
There is no measure for the loss of corporate memory. Organizations build a reservoir of knowledge in its employees, and this knowledge becomes a critical ingredient in an organization’s ability to carry out its mission. Knowledgeable people are extremely valuable and once they leave, their organizationally-applied knowledge leaves with them. This study introduces specific knowledge attributes that significantly impact effective tacit and explicit knowledge transfer and retention. Under this construct the proposed investigation explores a government program office to see if replacing experienced government employees with outsourced personnel impacts corporate knowledge retention. The study concludes that a loss of corporate …
An Assessment Of The Air Force Weather Agency's Readiness For Knowledge Management Initiatives, Daniel Tucker
An Assessment Of The Air Force Weather Agency's Readiness For Knowledge Management Initiatives, Daniel Tucker
Theses and Dissertations
The successful implementation of knowledge management (KM) initiatives requires a level of commitment and preparedness by the organization that is commensurate with the expected results. An organization must be willing to allocate the necessary resources to ensure their readiness to undertake new KM projects. The purpose of this study is to review AFWA’s organizational culture and measure its propensity for accepting KM initiatives. The study uses empirically validated constructs to evaluate and assess the organization’s people, culture, climate, processes and attitudes as they relate to KM. This research was conducted using semi-structured interviews to elicit respondents’ views about KM practices. …
Task-Technology Fit Assessment Of An Expertise Transfer System, Daphne R. Mcgill
Task-Technology Fit Assessment Of An Expertise Transfer System, Daphne R. Mcgill
Theses and Dissertations
Organizations today are using information technology to capture knowledge from experts and disseminate this knowledge to decision makers. Having the right information to the right person at the right time facilitates more effective and efficient decisions. This study uses Goodhue’s (1998) Task-Technology Fit (TTF) theoretical model to evaluate an Expertise Transfer Forum (ETF) developed by the Oklahoma State University for the Defense Ammunition Center’s quality assurance personnel. The preliminary findings suggest a good fit between the ETF and problem-solving tasks assigned to students in the DAC classroom environment. The participants also offered the following observations: • The ETF was more …
An Empirical Investigation Of Factors Influencing Knowledge Management System Success, John F. Whitfield Jr.
An Empirical Investigation Of Factors Influencing Knowledge Management System Success, John F. Whitfield Jr.
Theses and Dissertations
Knowledge has been viewed as a critical component for organizations. Consequently, organizations implement Knowledge Management Systems (KMSs) to seek competitive advantages, but they may encounter mixed results. This research draws on previous information system and knowledge management system success-related literature and selects eight factors that are believed to be critical for the successful implementation of a KMS. These factors were derived through a literature search of current KMS success-related literature. The purpose of this study is to identify factors that could have a clear influence on the development and implementation of KMSs. The study presents the empirical examination of a …
A Case-Based Exploration Of Task/Technology Fit In A Knowledge Management Context, Michael W. Moseley
A Case-Based Exploration Of Task/Technology Fit In A Knowledge Management Context, Michael W. Moseley
Theses and Dissertations
Task/Technology Fit (TTF) posits that as the intersection of the task domain and the capabilities of an information system (IS) increases in magnitude, the performance gains experienced by user through use of the IS will be positively impacted. While rooted in the traditional IS literature, this research proposes that TTF be extended to incorporate additional factors unique to the context of Knowledge Management (KM). Based upon the findings of this research, it is reasonable to conclude that when employing the TTF model to determine KMS fitness, additional factors other than the task requirements and KMS capabilities should be considered. This …
A Comparative Assessment Of The Knowledge Management Leadership Approaches Within The Department Of Defense, Tommy V.S. Marshall Ii
A Comparative Assessment Of The Knowledge Management Leadership Approaches Within The Department Of Defense, Tommy V.S. Marshall Ii
Theses and Dissertations
Knowledge has superseded traditional corporate assets and has become the strategic resource for competitive advantage. To reap the benefits of knowledge, organizations must harvest and leverage the collective knowledge of the entire workforce. This is achieved through effective knowledge management. KM involves processes to create, to store, and transfer knowledge to accomplish business objectives and to achieve a competitive advantage. The Department of Defense has also recognized the importance of KM and has since mandated the acquiring, refining, and sharing of knowledge. The Departments of the Army, Air Force, and Navy have each undertaken individual KM efforts. This research, guided …
A Comparative Assessment Of Knowledge Management Education Across The United States Department Of Defense, Gary Lee Wright
A Comparative Assessment Of Knowledge Management Education Across The United States Department Of Defense, Gary Lee Wright
Theses and Dissertations
Knowledge is a critical resource for organizations today, especially to the DoD. When organizations understand what knowledge is, they can begin to draw value from it. Drawing value from knowledge is best accomplished through the processes of knowledge management: knowledge creation, knowledge storage and retrieval, knowledge transfer, and knowledge application (Alavi and Leidner, 2001). Organizations can create an environment in which these processes flourish by ensuring the organization has the elements of a supportive leadership, structure to control and optimize knowledge sharing, technology to facilitate the KM processes, and a commitment to maximize knowledge sharing and continuously improve (Stankosky et …
Investigating Barriers To Knowledge Management: A Case Study Of The Air Force Center Of Excellence For Knowledge Management, Edgar L. Myers Iv
Investigating Barriers To Knowledge Management: A Case Study Of The Air Force Center Of Excellence For Knowledge Management, Edgar L. Myers Iv
Theses and Dissertations
Knowledge is becoming recognized as an organization's most valuable and powerful resource. As a resource, knowledge is used to improve an organization's efficiency and effectiveness, to create innovative solutions, and to enhance decision making capabilities. Being such an important resource, it stands to reason that an organization's knowledge resources must be effectively managed. However, while an organization attempts to manage its knowledge, its efforts are constrained by a variety of influences acting as barriers. Using Holsapple and Joshi's (2000) "influences on the management of knowledge" framework, the purpose of this research is to identify those barriers which are acting as …
Key Issues In The Application Of Knowledge Management In Education, George A. Mendoza
Key Issues In The Application Of Knowledge Management In Education, George A. Mendoza
Theses and Dissertations
Today's world is a fast moving place in which decisions are made with an ever-increasing speed, and the success of an organization rests on its ability to correctly make these decisions. This shift in paradigms has made knowledge the key resource as organizations shift their focus from natural resources to intellectual assets, heralding the use of a concept called Knowledge Management (KM). Despite its acceptance and use in commercial organizations, KM is not being applied in the academic world. No KM models exist for educational use, and no other studies into this topic can be found. This research establishes a …
A Historical Context Analysis Of Changes In Content Management Ideology, William Lee Jr.
A Historical Context Analysis Of Changes In Content Management Ideology, William Lee Jr.
Theses and Dissertations
Digital content has grown continually over the past years, yet acceptance of a common definition of what is "content management" still generates debates in IS communities. This research will be a qualitative study using a combined approach of historical and context analysis of literary artifacts for drawing inferences to explore the evolutionary changes in content management ideology. Using a seven-step process, a specific structure is designed with a systematic approach to encounter the phenomena being researched and present the evidence of the results. Performing an analysis on the evolution of content management from a historical perspective will benefit researchers and …
Assessing The Usefulness Of The Decision Framework For Identifying And Selecting Knowledge Management Projects, Kevin G. Budai
Assessing The Usefulness Of The Decision Framework For Identifying And Selecting Knowledge Management Projects, Kevin G. Budai
Theses and Dissertations
Knowledge management (KM) is becoming recognized as a valuable tool for the Department of Defense (DoD) in its effort to maintain a competitive, strategic advantage against its enemies in a new threat environment. Decision superiority is the ultimate end result and is only possible through the effective and efficient use of its chief key resource--knowledge. As the Air Force seeks to transform the way it does business the concept of knowledge management has made its way to the forefront of both the Air Force's Information Strategy and Information Resource Flight Plan. This research assesses the usefulness of a knowledge management …
An Exploratory Analysis Of Factors Affecting Participation In Air Force Knowledge Now Communities Of Practice, David C. Fitzgerald
An Exploratory Analysis Of Factors Affecting Participation In Air Force Knowledge Now Communities Of Practice, David C. Fitzgerald
Theses and Dissertations
As the AF continues to lose its knowledge base through retirements and downsizing, the need to get maximum use from the remaining knowledge base becomes increasingly important. In their efforts to help the Department of Defense and the Air Force Chief Information Officer (AFCIO) meet their knowledge management goals, Air Force Material Command (AFMC) has been working to implement the use of communities of practice. A primary goal of AFMC/DRW , the AF Knowledge Now program office, and the office of the AFCIO is to increase effectiveness and participation within communities of practice. The goal of this research is to …
Identifying The Benefits Of Knowledge Management In The Department Of Defense: A Delphi Study, David P. Sasser
Identifying The Benefits Of Knowledge Management In The Department Of Defense: A Delphi Study, David P. Sasser
Theses and Dissertations
Knowledge Management (KM) has been identified as one of several enablers of the current Transformation effort in the Department of Defense (DoD). Knowledge management is "the attempt to recognize what is essentially a human asset buried in the minds of individuals, and leverage it into an organizational asset that can be accessed and used by a broader set of individuals on whose decisions the firm depends" (Davenport & Prusak, 1998). The ultimate goal of KM is to take advantage of this knowledge asset in order to provide some level of benefit to the organization (Davenport & Prusak, 1998; Nonaka, 1996). …
Assessing Organization Culture Readiness For Knowledge Management Implementation: The Case Of Aeronautical Systems Center Directorate Of Contracting, Martin R. Trent
Assessing Organization Culture Readiness For Knowledge Management Implementation: The Case Of Aeronautical Systems Center Directorate Of Contracting, Martin R. Trent
Theses and Dissertations
The DoD is currently pursuing a wholesale transformation that impacts all facets of DoD operations and responsibilities. At the same time, the commercial sector has been experiencing significant changes that drive them to look for new ways of remaining competitive and profitable. Leveraging knowledge (intellectual capital) to increase efficiency and effectiveness within the organization has become a popular management technique that has been successful in many commercial firms. The DoD has noted the commercial sector successes and initiatives to better manage knowledge are being developed and implemented on an enterprise-wide basis as well as on a local- organizational basis. Previous …
An Investigation Of Air Force Communities Of Practice: A Descriptive Study Of Evolution Through Assessment Of People, Process, And Technology Capabilities, Jason R. May
Theses and Dissertations
A variety of theories state that communities of practice (CoPs) "evolve" or "mature" through various stages over time. Such theories posit that each stage is characterized by different people, process, and technology attributes/capabilities that ultimately necessitate differing strategies for achieving effectiveness (Gongla and Rizzuto, 2001). A primary goal of AFMC/DRW, AFMC Electronic Learning (eLearning) Knowledge Management Integrated Project Team, and the office of the Air Force Chief Information Officer is to increase CoP participation and effectiveness. This descriptive, cross-sectional research, surveyed all CoP managers of all CoPs "hosted" by AFMC/DRW with a quantitative/qualitative, 86 question, 5-point Likert, survey. This research …
Visualization Of Career-Related Computer-Mediated Communication For Increased Knowledge Management, Marc A. Grayson
Visualization Of Career-Related Computer-Mediated Communication For Increased Knowledge Management, Marc A. Grayson
Theses and Dissertations
Retention and retrieval of organizational memory has been the concentration of many conceptualized models of an organizational memory information system (OMIS). This thesis presents an extended view for system development of an OMIS from a knowledge management perspective. The United States Air Force maintains various career-related mailing lists (listservs) for information technology (IT) specialists sponsored by the Air Force Communications Agency (AFCA). AFCA has realized the importance of monitoring the communication for patterns in content and behavior. This thesis details an experimental study, which includes a repository of computer-mediated communication (CMC) of IT specialists, analyzed by software created for this …
Incorporating Organizational Culture Into A Decision Framework For Identifying And Selecting Knowledge Management Projects, Jeffrey A. Phillips
Incorporating Organizational Culture Into A Decision Framework For Identifying And Selecting Knowledge Management Projects, Jeffrey A. Phillips
Theses and Dissertations
Knowledge management is an emerging business practice throughout commercial industry and is becoming more recognized as a valuable concept in the Department of Defense and the Federal government. In March 2001, Captain William Bower completed a research effort that proposed a framework model for guiding the identification and selection of knowledge management initiatives within the Air Force. The members of the Delphi committee that participated in the original research to develop the decision framework recommended that organizational culture be more emphasized. Therefore, this research effort evaluated the decision framework proposed by Captain Bower and adapted the framework by including organizational …
An Investigation Of Environmental Factors That Influence Knowledge Transfer In The Air Force, Darin A. Ladd
An Investigation Of Environmental Factors That Influence Knowledge Transfer In The Air Force, Darin A. Ladd
Theses and Dissertations
The Air Force presently spends more than $4.9 billion annually on information technology (IT). However, the IT infrastructure has been identified as inappropriate for supporting the Air Force mission. To improve this situation the Air Force has identified infrastructure flexibility as key to future success. To find the level of flexibility, this study measured the perception of Air Force communications, computer, and information career field members (33SX and 3COX2 career fields) on the level of IT infrastructure modularity (data modularity and application modularity) and integration (platform compatibility and network connectivity). This thesis looked at two constructs that indicate IT infrastructure …
Knowledge Management In The Cost Analysis Knowledge Domain: Generating, Organizing, And Developing Knowledge For Crosschecking Cost Estimates, Ryan J. Rueve
Theses and Dissertations
Two problems the Aeronautical Systems Center's Acquisition Cost Division (ASC/FMC) is encountering with its Life Cycle Cost/Lean Process Initiative (LCC/LPI) efforts are (Marshall and Seibel. 2000): (1) a high proportion of inexperienced to experienced cost analysts which makes access to valuable expertise limited, and (2) knowledge loss due to turnover of experienced cost analysts. To address these problems, this thesis presents a four-step tailored methodology to identity tasks or processes important to the functioning of an organization, capture knowledge from experts pertaining to those tasks (generate content), convert that knowledge into a flowchart (organize content), and have experts critique the …
Development Of A Decision Framework For Knowledge Management Projects, William D. Bower
Development Of A Decision Framework For Knowledge Management Projects, William D. Bower
Theses and Dissertations
Air Force resources are being committed to fund, implement, and support organizational knowledge management initiatives without any overarching Air Force Knowledge Vision or Knowledge Strategy to guide these efforts. The purpose of this research is to provide a framework model and framework implementation process that can be used to guide the identification, selection, and eventual implementation of Air Force knowledge management projects. An initial Literature Review was conducted and the findings were used to develop a framework model to guide the identification and selection of appropriate knowledge management initiatives that are consistent with organizational strategy and strategic objectives. Next, a …
Development Of An Instrument To Identify Unique Supply Officer Knowledge, Christopher A. Boone
Development Of An Instrument To Identify Unique Supply Officer Knowledge, Christopher A. Boone
Theses and Dissertations
Air Force supply officers possess a unique body of knowledge. This unique body of supply officer knowledge is an Air Force intellectual asset. The value of these intellectual assets depends on the value created by the application of the organization's knowledge and the value his knowledge creates. This thesis establishes a process for measuring the value created by unique supply officer knowledge. The first step in the methodology is to identify mandatory supply knowledge. This was accomplished through review of Air Force guidance and se of a knowledge audit questionnaire. The knowledge audit provides a means for assessing what knowledge …