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Aggregating Organizational Performance Metrics Using The Analytic Hierarchy Process, Bret L. Indermill
Aggregating Organizational Performance Metrics Using The Analytic Hierarchy Process, Bret L. Indermill
Theses and Dissertations
Measurement provides factual information which is necessary for effective control of business processes. Implementing a Total Quality Management (TQM) philosophy is a common process in many organizations today. The United States Air Force is using the Malcolm Baldrige National Quality Award criteria to measure organizational performance in implementing the Quality Air Force (QAF) initiative. Unfortunately, the Baldrige-based unit self-assessment (USA) process is an inconsistent measure due to its subjectivity, and is also time consuming to use. This study determined that a new USA method based on the analytic hierarchy process (AHP) was not a significant improvement over the existing QAF-USA …
A Study Of The Structural Limitation Affecting Implementation Of The Government Performance And Results Act In Air Force Materiel Command Logistics, Darwina M. Liguori
A Study Of The Structural Limitation Affecting Implementation Of The Government Performance And Results Act In Air Force Materiel Command Logistics, Darwina M. Liguori
Theses and Dissertations
This thesis provides an in-depth discussion of the Government Performance and Results Act (GPRA) of 1993. The GPRA is a new law that mandates strategic management be conducted in all federal government agencies. Soon all federal government agencies will be directed to comply with the requirements of the law and implement strategic management within their organizations. This study selected Air Force Materiel Command Headquarters (AFMC) logistics organizations and subordinate units as the test organization. Interviews were conducted with headquarters AFMC logistics and strategic planning personnel, as well as 88th Logistics Group personnel to evaluate several issues within their organization: (1) …