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Exploring Poor Outcomes From Quality Assurance Programs – An Analysis Based Around The Concept Of Mechanisms And The Theory Of Constraints (Toc) Thinking Process (Tp), Layla M. M. B. Al-Hameed

Theses: Doctorates and Masters

Quality programs have been used by organisations since their advent in the 1930s and continue to be implemented to achieve various goals. For example, according to the International Organization for Standardization (2015) and the CASRO Institute for Research Quality (2016), organisations aim to reduce costs, gain a competitive advantage, improve the quality of their processes and products, and enhance profitability through attaining such accreditations. ISO accreditations have also been used to ensure compliance with market requirements (Williams, 2004). However, a major challenge in implementing these programs, referred to in this thesis as ‘Quality Assurance Programs’ (QAPs), is the gap that …