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Antecedents And Consequences Of Trust In Supply Chain: The Role Of Information Technology, Qing Hu, Jinghua Xiao, Kang Xie, Nilesh Saraf

Qing Hu

Trust has been a central construct in studies of inter-firm relationships. Many operational, organizational, social, and cultural factors have been identified to have significant impact on inter-firm trust. In this study, we investigate the role of information technology in generating inter-firm trust and the consequences of this trust in the context of supply networks. Using structural equation modeling techniques, our data show that the level of information systems integration among the partner firms in a supply network significantly impacts the trust among the firms which, together with the integrated information systems, explains more than half of the variances in information …