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Full-Text Articles in Business
Market-Driven Hotel Brands: Linking Market Orientation, Innovation, And Performance, Chekitan S. Dev, Sanjee Agarwal, M. Krishna Erramilli
Market-Driven Hotel Brands: Linking Market Orientation, Innovation, And Performance, Chekitan S. Dev, Sanjee Agarwal, M. Krishna Erramilli
Hospitality Review
"Market orientation" is a term popularized by marketing practitioners to indicate the extent to which a firm is market driven. This presumed linkage between market orientation and profitability has caught the attention of scholars, but, surprisingly, only two prior studies have reported a positive association between the two. Given the special relevance to the hotel industry of being market driven, we believe this industry provides the ideal setting for demonstrating the link between market orientation and performance. This research examines this linkage in the hotel industry. The results of our study suggest that market orientation is positively and significantly related …
A Three-Decade Review Of Club Capital-Budgeting Practices, James W. Damitio, Raymond S. Schmidgall
A Three-Decade Review Of Club Capital-Budgeting Practices, James W. Damitio, Raymond S. Schmidgall
Hospitality Review
If clubs are to remain viable in the future, it is important for them to employ proper capital-budgeting techniques. This study reports on clubs’ current capital-budgeting practices. It also compares current practices with those used by clubs over the previous two decades, starting in the 1980s.
General Managers In Mid-Scale Hotels: Are They Plateaued?, Sheryl Fried Kline, Howard Adler, Richard F. Ghiselli, Shin Yu Huang
General Managers In Mid-Scale Hotels: Are They Plateaued?, Sheryl Fried Kline, Howard Adler, Richard F. Ghiselli, Shin Yu Huang
Hospitality Review
This research investigated the career-plateau patterns of general managers (GMs) in mid-scale hotels. In regard to plateau categories, by far the largest number of GMs reported that they were in the productively plateaued category. The hotel industry can use this research to view the career satisfaction and productivity of GMs in light of the plateau pattern into which they are classified.
Corrections, Fiu Hospitality Review
Cybergriping: Violating The Law While E-Complaining, Juline E. Mills, Brian J. Tyrrell, William B. Werner, Robert H. Woods
Cybergriping: Violating The Law While E-Complaining, Juline E. Mills, Brian J. Tyrrell, William B. Werner, Robert H. Woods
Hospitality Review
The emergence of Web communications has given rise to complaint sites which serve as central forums for both consumers and employees to share their bad experiences. These complaint sites provide for cybergriping in various forms. This paper explores the concept of cybergriping and its relevance to the hospitality and tourism industry from employee and customer perspectives. Court cases in which cybergriping played a key role are reviewed, and recommendations are offered on how hospitality and tourism businesses can address the problem of cybergriping.
Faculty Hiring Criteria In Hospitality Education Programs, Robert H. Woods, Seonghee Cho, Raymond S. Schmidgall
Faculty Hiring Criteria In Hospitality Education Programs, Robert H. Woods, Seonghee Cho, Raymond S. Schmidgall
Hospitality Review
This study examined criteria used in selecting faculty at I-CHRIE hospitality-management education programs in the United States. Results provide a baseline for consideration of faculty at all ranks. The three most important hiring criteria for assistant professors were a PhD or equivalent terminal degree, publication/research, and hospitality-industry work experience. For associate and full professors, the three most important factors were a PhD or equivalent terminal degree, publication/research, and college teaching experience. Results indicated that most programs use similar criteria in evaluating faculty applicants. This study also found that leadership ability is the most important factor in hiring department heads/directors. Results …
The Use Of Exit Interviews In The U.S Lodging Industry, Cynthia S. Deale, Lawrence D. Stalcup, Sammuel Y. Todd, David Earnhardt
The Use Of Exit Interviews In The U.S Lodging Industry, Cynthia S. Deale, Lawrence D. Stalcup, Sammuel Y. Todd, David Earnhardt
Hospitality Review
This study investigated whether hotel managers systematically collected and analyzed data via employee exit interviews to determine why employees left jobs at their properties. Telephone interviews were conducted to determine whether exit interviews were conducted, what use was made of the interview data, and whether there was a relationship between the use of interviews and the level of turnover. Exit interviews appeared to be more common in larger properties and were used primarily for improving employment conditions, identifying problem areas, and providing closure for the employment relationship. There appeared to be an inverse relationship between the use of exit interviews …
Manager's Perspectives On The Provision Of Healthy Meals In Resort Hotels, Joseph S. Chen, Willy Legrand, Philip Solan
Manager's Perspectives On The Provision Of Healthy Meals In Resort Hotels, Joseph S. Chen, Willy Legrand, Philip Solan
Hospitality Review
This research aimed to understand hotel managers’ attitudes toward the provision of healthy meals. The study deployed a mailing survey to assess the managers’ perceptions. A closed-ended questionnaire was developed evaluating the role of healthy food choices in Mediterranean resort hotels. The findings showed that (1) atmosphere in the restaurant, (2) appealing display of food, and (3) eating habits and lifestyle were more important than personal health when selecting a meal. In addition, this study suggested that the managers were not ready to promote healthy eating because their customers would have been critical of this new service concept
A Relationship Of Wine Ratings And Wholesale Pricing, Vintage, Variety, And Region, D. Christopher Taylor, Nelson A. Barber
A Relationship Of Wine Ratings And Wholesale Pricing, Vintage, Variety, And Region, D. Christopher Taylor, Nelson A. Barber
Hospitality Review
Wine reviews, such as those from Wine Spectator and other consumer publications, help drive wine sales. The researchers in this study utilized standardized wholesale “line pricing” from a major wholesale distributor in the Southwest to compare pricing to the ratings published by Wine Spectator and to determine whether there were any correlations among other key attributes of the wine. The study produced interesting results, including that the wholesale price and vintage of a wine are significant in the prediction of the wine’s rating.
Think Like An Owner: Identifying The Characteristics That Are Important For Ownership-Like Thought In The Hospitality Industry, Jeffery D. Elworth, Jeffery A. Beck, Ronald F. Cichy
Think Like An Owner: Identifying The Characteristics That Are Important For Ownership-Like Thought In The Hospitality Industry, Jeffery D. Elworth, Jeffery A. Beck, Ronald F. Cichy
Hospitality Review
Companies want recruits who “think like an owner”; that is, managers who demonstrate entrepreneurial aptitude and skills, think on their feet, and possess good problem-solving abilities. This exploratory study sought to identify the characteristics important for ownership-like thought in the hospitality industry. A questionnaire based on a review of entrepreneurship literature drew responses from 182 hotel and restaurant industry operators, executives, and owners. Results suggested six factors or characteristics that lead to ownership-like thought or behavior.
Club Ratios: A Four-Year Trend Analysis, Agnes L. Defranco, Raymond S. Schmidgall
Club Ratios: A Four-Year Trend Analysis, Agnes L. Defranco, Raymond S. Schmidgall
Hospitality Review
This article is based on research of the United States club industry conducted over the four-year period of 2003-2006. Twenty ratios were reported, covering the five general classes of financial ratios. The ratio results suggested that 2003 was a banner year for the club industry.
Online Pricing Practice For Hotel Room Rates In China: The Case Of Shanghai, Rob Law, Dave Man
Online Pricing Practice For Hotel Room Rates In China: The Case Of Shanghai, Rob Law, Dave Man
Hospitality Review
Travel websites that enable hotel room reservations have created unprecedented business opportunities. However, they have also overloaded hotel customers with information. This situation is particularly true of China, an emerging country with the largest population in the world and the most promising growth prospect in tourism. This study investigated the room-rate pricing practice of five online distribution channels, measured by the lowest available rates. These online channels priced hotels of different categories in Shanghai, China’s largest city. Empirical findings indicated that local websites offered lower room rates than international websites for the selected hotels in different categories. Specifically, Chinatravel consistently …