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Resource Allocation In Subsidy Welfare Programs: Managerial Insights For Nonprofits, Governments, And Service Providers, Wei Wei Nov 2023

Resource Allocation In Subsidy Welfare Programs: Managerial Insights For Nonprofits, Governments, And Service Providers, Wei Wei

Doctoral Dissertations

Subsidy welfare programs provide financial assistance to economically disadvantaged individuals and families to access essential and life-altering services (e.g., education, child care, and housing) that they might not otherwise have access to. Access to these services is considered critical to achieving a better and more sustainable future for all. As such, these high-quality services are directly related to several United Nations Sustainable Development Goals, which were adopted as a universal call to action to end poverty, save the planet and improve the lives and prospects of everyone, everywhere." In particular, the need for these affordable and high-quality services has been …


Essays On Supply Chain Economic Networks For Disaster Management Inspired By The Covid-19 Pandemic, Mojtaba Salarpour Jun 2022

Essays On Supply Chain Economic Networks For Disaster Management Inspired By The Covid-19 Pandemic, Mojtaba Salarpour

Doctoral Dissertations

The COVID-19 pandemic, which was declared by the World Health Organization on March 11, 2020, negatively impacted virtually all economic and social activities across the globe. As of March 7, 2022, more than 6 million deaths have been associated with COVID-19 disease. This health disaster, unlike many other disasters, is not limited to time or location. It has resulted in intense global competition for many essential products, from Personal Protective Equipment (PPE) to ventilators and vaccines and food products. In this dissertation, I construct, analyze, and quantitatively solve a spectrum of supply chain economic network models inspired by realities in …


Privacy In Online Communities: How Control And Assurances Influence Intention To Disclose Personal Information, Oscar E. Lopez Arizaga Jun 2022

Privacy In Online Communities: How Control And Assurances Influence Intention To Disclose Personal Information, Oscar E. Lopez Arizaga

Doctoral Dissertations

Online Health Communities provide a rich, context-specific scenario for the study of privacy, which promises to enhance our knowledge of this complex phenomena. Online communities are only successful to the extent that individuals join and participate in the communities, and privacy concerns are a barrier to this success. In this dissertation, the privacy calculus and the agentic perspective of social cognitive theory provide the theoretical foundation for studying privacy in online communities. The first study represents a comprehensive literature review of online privacy in IS. Several research opportunities are found in the literature including limited empirical work on the roles …


Les Deux Jeannots: An Investigation Of Firm Behavior In Corrupt Environments, Howard Jean-Denis Jun 2022

Les Deux Jeannots: An Investigation Of Firm Behavior In Corrupt Environments, Howard Jean-Denis

Doctoral Dissertations

Historically, members of the African Diaspora have endured the brunt of slavery, colonization, economic challenges, and corruption which was imposed on them by their colonial rulers. As a proud descendant of these original, indigenous African groups of people, I embarked on this dissertation to explore the role of the managerial perceptions and indigenous philosophies held by this focal group on their ultimate organizational strategy. Strategic management research has established that organizations with valuable resources and relevant competencies, as well as those which are dynamically capable, will perform better than firms that do not have these capabilities (Barney, 1991; Teece, 1997, …


Analytics-Based Optimization For The Integration Of Drones Into Last-Mile Logistics, Amro M. El-Adle Oct 2021

Analytics-Based Optimization For The Integration Of Drones Into Last-Mile Logistics, Amro M. El-Adle

Doctoral Dissertations

The growing volume and consistency of online ordering has renewed focus on the optimization of logistics and interest in technology-driven supply chain operations. Recent trials have demonstrated the viability of using unmanned aerial vehicles (UAVs), known colloquially as drones, in last-mile deliveries. In minimizing delivery times for customers, reducing the load of logistics workers, and reducing congestion and pollution per delivery, the integration of drones into traditional delivery networks presents transformative potential to benefit consumers, firms, and society at large. This dissertation investigates operational and tactical problems that inform routing and assignment decisions for vehicle-drone delivery systems. In three essays …


Multiple Identities In Sport Fandom: Balance, Conflict, & Negotiation, Aaron Mansfield Apr 2021

Multiple Identities In Sport Fandom: Balance, Conflict, & Negotiation, Aaron Mansfield

Doctoral Dissertations

Simultaneous to the sport industry’s ascent, obesity has become an issue of growing societal concern. Scholars have explored the role of social-psychological identification in both fandom and physical health, but have not yet explored the intersection of the two. Throughout life, individuals must negotiate all of their identities, including their attachment to sport teams, yet understanding of role identity within sport management is limited. Likewise, scholars have noted the need for greater illumination of the relationship between fandom and physical well-being. I address these gaps through three studies. In Study One, I completed semi-structured interviews with individuals who consider both …


Essays On Competitive Perishable Food Supply Chain Networks: From The Impacts Of Tariffs And Quotas To Integration Of Quality, Deniz Besik Jul 2020

Essays On Competitive Perishable Food Supply Chain Networks: From The Impacts Of Tariffs And Quotas To Integration Of Quality, Deniz Besik

Doctoral Dissertations

Food, in the form of fresh produce, meat, fish, and/or dairy, is necessary for maintaining life. In this dissertation, I focus on the modeling and analysis of some of the inherent issues in competitive perishable food supply chain networks. I investigate the impacts of trade policies such as tariffs, quotas, and their combination – tariff-rate quotas, as well as the integration of food quality deterioration into food supply chains. The research is especially timely given the prevalence of trade wars and tariffs in todays global political environment. The work is multidisciplinary with constructs from food science integrated into the economics …


Three Essays On Firm Behaviors In Online Market Platforms, Erfan Rezvani Oct 2019

Three Essays On Firm Behaviors In Online Market Platforms, Erfan Rezvani

Doctoral Dissertations

Across many online market platforms, customer reviews have become a prevailing mechanism to evaluate firms and disseminate information about the quality of their products/services. While prior research has well-documented the impact of such customer-generated information on firm performance such as sales (e.g. Chevalier & Mayzlin 2006, Liu, 2006), understanding how firms react to customer evaluations generates an interesting yet an underexplored topic for research. This dissertation, through three studies, aims to investigate how customer reviews tat are posted on online platforms shape how firms learn, communicate, and compete. Chapter 1 shows that learning from own experience follows an inverted U-shaped …


Blood Supply Chain Networks In Healthcare: Game Theory Models And Numerical Case Studies, Pritha Dutta Jul 2019

Blood Supply Chain Networks In Healthcare: Game Theory Models And Numerical Case Studies, Pritha Dutta

Doctoral Dissertations

A crucial component of every healthcare system is the safe and steady supply of the life-saving product, blood. In order to meet the demand for blood consistently, it is imperative to maintain a robust supply chain. The blood banking industry in the United States, faced with emerging challenges, which include, an increase in operating costs, rise in competition among blood centers, insufficient reimbursement from payers such as insurance companies and government programs, in addition to inherent challenges such as donor motivation, seasonal shortages, perishability, is trying to adapt to the changing dynamics to sustain itself economically. The altruistic nature of …


The Linkages Among Market Structure, Market Conduct, And Service Quality: Analysis Of The U.S. Domestic Airline Industry, Amirhossein Alamdar Yazdi Nov 2018

The Linkages Among Market Structure, Market Conduct, And Service Quality: Analysis Of The U.S. Domestic Airline Industry, Amirhossein Alamdar Yazdi

Doctoral Dissertations

As supported by the dynamic structure-conduct-performance (S-C-P) paradigm, market structure affects conduct, and conduct determines firms’ performance (Mckinsey & Company Quarterly, 2008). Several researchers have looked at the S-C-P relationship with focus on price. Boreinstein, 1990; Beutel and McBride, 1992; Kim and Singal, 1993; Morrison, 1996; Veldhuis, 2005; Peters, 2006; Zhang and Round, 2009 looked at the effect of airline mergers on fares; some others have looked at the linkage between the imposition of fees and stock values (Barone, et al., 2012), ticket prices (Henrickson & Scott, 2012; Brueckner, et al., 2015); and some examine the effects of low-cost carriers …


Managing Traditional Pipeline And Platform Innovation, Shaoling Katee Zhang Oct 2018

Managing Traditional Pipeline And Platform Innovation, Shaoling Katee Zhang

Doctoral Dissertations

This dissertation explores emerging innovation phenomena in two domains: pipeline and platform innovation domains, which are distinguishable because innovations are very much different under them. Innovations under the pipeline innovation domain are often classified into a certain form, such as product innovations, while innovations in the platform innovation domain are not singularly confined to one form. Regarding the pipeline innovation domain, extant innovation literature has taken the predominant technological view while paid less attention on non-technological perspective. However, marketing innovations, which are non-technological type of innovation, are increasingly adopted worldwide. Thus, I introduce my Essay 1 to explore how marketing …


Integrated Routing Models For Enhanced Product And Service Delivery, Mohammad Reihaneh Oct 2018

Integrated Routing Models For Enhanced Product And Service Delivery, Mohammad Reihaneh

Doctoral Dissertations

Logistics constitutes a key function of modern-day supply chains and an indispensable prerequisite for the support and growth of conventional brick-and-mortar and online businesses. Whether for procurement or delivery purposes, manufacturers and service providers seek efficient and reliable logistical services. A 2014 Bloomberg survey reports that 73% of supply chain managers are experiencing a shift in their attitude towards transportation services; a function they now view as a key element of their business strategy. The advent of new mobile technologies and online platforms, the use of intermodal logistics, and the multiplication of customer-selected delivery options continue to prompt the development …


When Doing Good Backfires: The Effects Of Corporate Social Responsibility Fit On The Decisions Of Long And Short-Term Investors, Chezham Sealy Jul 2018

When Doing Good Backfires: The Effects Of Corporate Social Responsibility Fit On The Decisions Of Long And Short-Term Investors, Chezham Sealy

Doctoral Dissertations

Investors, analysts, and news outlets have expressed concerns that corporate social responsibility (CSR) has deviated from its original altruistic purpose of improving society to a marketing ploy aimed at managing perceptions of shareholders and improving the bottom line of companies. In this study, I analyze how the fit of a company’s business operations to their CSR activities affects the investment willingness of long and short-term investors. While prior research shows numerous positive outcomes associated with CSR, I predict and find that low fit CSR activities can decrease the investment willingness of long-term investors when companies are involved in controversial “sin” …


Game Theory For Security Investments In Cyber And Supply Chain Networks, Shivani Shukla Nov 2017

Game Theory For Security Investments In Cyber And Supply Chain Networks, Shivani Shukla

Doctoral Dissertations

In a constantly and intricately connected world that is going digital, cybersecurity is imperative to not just the success but also the survival of a business. The ubiquitous digital transformation is fueled by a convulsive growth of devices and data that are leading important innovations in the domain of cyber-physical systems. However, this growth has also enabled internal and external threats to skyrocket, depicting the inherent dichotomy. With an evolving threat landscape, a perpetrator has to be successful once, while the defenders have to continually succeed in fending-off attacks to protect critical infrastructure and digital assets. Businesses are facing a …


Multi-Criteria Decision Making When Planning Sustainable Multimodal Transportation Routes In A Linear Corridor, Marie Louis Jul 2017

Multi-Criteria Decision Making When Planning Sustainable Multimodal Transportation Routes In A Linear Corridor, Marie Louis

Doctoral Dissertations

In urban and suburban locations, public transit can be seen as an effective mode of daily transportation. The majority of the time, travelers would seek the cheapest, shortest, and possibly most eco-friendly means of transit. When designing public transit network systems, transportation planners and decision-makers, with input from stakeholders, should strive to optimize transportation services to meet the needs of the population most efficiently and at the lowest cost, that is, providing a transportation system that s the three E's of the sustainability concept: environment, social equity, and economic. Previous studies have focused on sustainability as the primary concern in …


Affective Responses To Technology Use: Examining The Dark Side, Exploring The Bright Side, David Agogo Jul 2017

Affective Responses To Technology Use: Examining The Dark Side, Exploring The Bright Side, David Agogo

Doctoral Dissertations

The study of individual, affect-related consequences from technology adoption and use is gaining traction in the information systems (IS) discipline. Efforts to explore affective reactions to technology have considered various positive, affective constructs (e.g., enjoyment, computer playfulness, and flow), with a more recent focus on the dark side of technology use and constructs such as technostress, technophobia, and computer anxiety. While some research has examined these negative affective responses to technology, construct definitions and relationships are not well-defined or theoretically grounded. A recent theoretical advance in IS, the Affective Response Model (ARM) categorizes affective responses to technology based on five …


Retail Analytics And Optimization For Store-Wide Shelf-Space Management, Tulay Flamand Nov 2016

Retail Analytics And Optimization For Store-Wide Shelf-Space Management, Tulay Flamand

Doctoral Dissertations

A major constituent of modern-time economies, retailing is a vibrant business sector that is marked by high competition, tight profit margins, novel business strategies in online and in-store environments, and demanding consumers. Driven by massive volumes of point-of-sale data, retail analytics has become instrumental for unveiling better managerial practices. Our research falls under the umbrella of retail shelf space management. In self-service outlets, shelf space constitutes a scarce resource and its management is central to ensuring an attractive shopping experience and a profitable business. We investigate how, under a given store layout, the allocation of product categories can be optimized …


Service Improvement And Cost Reduction For Airlines: Optimal Policies For Managing Arrival And Departure Operations Under Uncertainty, Heng Chen Nov 2016

Service Improvement And Cost Reduction For Airlines: Optimal Policies For Managing Arrival And Departure Operations Under Uncertainty, Heng Chen

Doctoral Dissertations

Annual U.S. air travel demand has been growing steadily by 4-5% over the last decade, and it is estimated that the demand will nearly double in the next twenty years. It has also been estimated by the International Civil Aviation Organization that global demand for commercial aircraft will increase at an average annual rate of 4.1% by 2034 (IATA, 2014). However, airport expansions and aviation infrastructure upgrades have not kept pace with the increase in air traffic demand, as only 3% of all the new airport projects around the world are planned in the U.S. (CAPA, 2015). Thus, the operation …


Network Game Theory Models Of Services And Quality Competition With Applications To Future Internet Architectures And Supply Chains, Sara Saberi Nov 2016

Network Game Theory Models Of Services And Quality Competition With Applications To Future Internet Architectures And Supply Chains, Sara Saberi

Doctoral Dissertations

The Internet has transformed the way in which we conduct business and perform economic and financial transactions. One key challenge of the Internet is the inefficiency of the mechanisms by which technology is deployed and the business and economic models surrounding these processes (Wolf et al. (2014)). Equilibrium models for the Internet generally assume basic economic relationships. However, in new paradigms for the Internet and in supply chain networks, price is not the only factor; quality of service (QoS) is also of increasing importance. Supply chains networks, which give us the means to manufacture products and deliver them to points …


The Impact Of Customer Contact Personnel On Innovation In Service Firms, Alexandra L. Galli-Debicella Mar 2016

The Impact Of Customer Contact Personnel On Innovation In Service Firms, Alexandra L. Galli-Debicella

Doctoral Dissertations

This study examines how information from customer interactions affects innovation of service organizations. Previous research on innovation has centered on the importance of the acquisition and utilization of knowledge within the innovation process. Organizations who are better able to acquire and utilize knowledge gain advantages in delivering and developing innovation. While the acquisition and utilization of knowledge in general is important to the innovation process, the literature views necessary one particular type of knowledge: knowledge of the customer. Given the importance of customer knowledge, much of the literature focuses on mechanisms organizations employ to engage customers to gather this type …


The Emergent Strategic Human Capital Resource: A Multilevel Model Incorporating Social Capital And Absorptive Capacity, Alia Crocker Nov 2015

The Emergent Strategic Human Capital Resource: A Multilevel Model Incorporating Social Capital And Absorptive Capacity, Alia Crocker

Doctoral Dissertations

Strategy scholars have exhibited interest in human capital, and in this dissertation, I follow recent work in this area to explore human capital from a multilevel perspective. In particular, I seek to answer the question of how the individual resources that are component to the unit-level human capital resource (HCR) and the collective capabilities that are characteristic of the HCR together impact performance through absorptive capacity. In examining the emergent HCR, with respect to human capital, social capital, and absorptive capacity, I seek to reconcile the tension between the preference for firm specific knowledge, skills, and abilities in prior human …


Quality Competition In Supply Chain Networks With Applications To Information Asymmetry, Product Differentiation, Outsourcing, And Supplier Selection, Dong Li Nov 2015

Quality Competition In Supply Chain Networks With Applications To Information Asymmetry, Product Differentiation, Outsourcing, And Supplier Selection, Dong Li

Doctoral Dissertations

The quality of the products produced and delivered in supply chain networks is essential for consumers' safety, well-being, and benefits, and for firms' profitability and reputation. However, because of the complexity of today's large-scale highly globalized supply chain networks, along with issues such as the growth in outsourcing and in global procurement, as well as the information asymmetry associated with quality, supply chain networks are more exposed to both domestic and international quality failures. In this dissertation, I contribute to the equilibrium and dynamic modeling and analysis of quality competition in supply chain networks under scenarios of information asymmetry, product …


Optimizing Consumer-Centric Assortment Planning Under Cross-Selling Effects, Ameera Ibrahim Nov 2014

Optimizing Consumer-Centric Assortment Planning Under Cross-Selling Effects, Ameera Ibrahim

Doctoral Dissertations

Central to modern-time, consumer-focused retailing is the ability to provide attractive and reasonably-priced product assortments for different customer profiles. To this end, retailers can benefit from the use of data analytics in order to identify distinct customer segments, each characterized by their buying power, shopping behavior, and preferences. Further, retailers can also benefit from a careful examination of alternative procurement options and cost levers associated with products that are considered for inclusion in the assortment. Issues of assortment planning lie at the interface of operations and marketing. Profitable planning trade-offs can be identified using an optimization methodology and are simultaneously …


Interpreting, Stephanie Jo Kent Aug 2014

Interpreting, Stephanie Jo Kent

Doctoral Dissertations

What do community interpreting for the Deaf in western societies, conference interpreting for the European Parliament, and language brokering in international management have in common? Academic research and professional training have historically emphasized the linguistic and cognitive challenges of interpreting, neglecting or ignoring the social aspects that structure communication. All forms of interpreting are inherently social; they involve relationships among at least three people and two languages. The contexts explored here, American Sign Language/English interpreting and spoken language interpreting within the European Parliament, show that simultaneous interpreting involves attitudes, norms and values about intercultural communication that overemphasize information and discount …


Runway Operations Management: Models, Enhancements, And Decomposition Techniques, Farbod Farhadi Aug 2014

Runway Operations Management: Models, Enhancements, And Decomposition Techniques, Farbod Farhadi

Doctoral Dissertations

Air traffic loads have been on the rise over the last several decades and are expected to double, and possibly triple in some regions, over the coming decade. With the advent of larger aircraft and ever-increasing air traffic loads, aviation authorities are continually pressured to examine capacity expansions and to adopt better strategies for capacity utilization. However, this growth in air traffic volumes has not been accompanied by adequate capacity expansions in the air transport infrastructure. It is, therefore, predicted that flight delays costing multi-billion dollars will continue to negatively impact airline companies and consumers. In airport operations management, runways …