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Configurational Paths To Generating Knowledge Benefit Through Customer Participation, Woojung Chang
Configurational Paths To Generating Knowledge Benefit Through Customer Participation, Woojung Chang
Asia Marketing Journal
Involving customers in the new product development process has been found to create knowledge benefit for the firm. However, the different roads leading to a firm’s knowledge benefit through configurations of which new product development stage customers are engaged in, a firm’s internal co-creation-related capabilities, and the external environment have yet to be specified. To explore the alternative configurational paths to generating knowledge benefit through customer participation, a state-of-the-art fuzzy set qualitative comparative analysis is applied to a sample of 181 new product development projects. The results reveal six different configurations to generate knowledge benefit in the new product development …
디지털 환경에서 고객 참여를 통한 고객 주도형 관계 구조 형성에 관한 탐색적 연구, Jong Won Lim, Suk Joon Yang
디지털 환경에서 고객 참여를 통한 고객 주도형 관계 구조 형성에 관한 탐색적 연구, Jong Won Lim, Suk Joon Yang
Asia Marketing Journal
No abstract provided.