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Full-Text Articles in Business
The Relationship Between Organizational Knowledge Management Constructs And Organizational Flexibility, Marcus B. Williams
The Relationship Between Organizational Knowledge Management Constructs And Organizational Flexibility, Marcus B. Williams
Walden Dissertations and Doctoral Studies
The role that the information technology (IT) department serves is governed by the corporate culture and how it values the use of knowledge, including IT, to achieve a strategic competitive advantage. The purpose of this quantitative study was to examine the potential relationships between information acquisition, knowledge dissemination, shared interpretation, organizational memory, and organizational flexibility. Two theories served as the theoretical foundation for this study: contingency theory and the resource-based view of the firm. To answer the question of possible correlation between organizational flexibility and components of knowledge management, a randomly selected sample of 193 IT professionals employed at small- …
Knowledge Management Strategies In Support Of Succession Planning, Jared Kunath
Knowledge Management Strategies In Support Of Succession Planning, Jared Kunath
Walden Dissertations and Doctoral Studies
Leader succession is a persistent strategic concern for U.S. federal agencies. The resultant loss of institutional knowledge as members retire, are replaced or are promoted significantly impacts the organization’s performance. Grounded in knowledge management theory, the purpose of this qualitative single case study was to explore strategies federal leaders use to emplace effective knowledge management programs to support succession planning. The six participants were middle and senior-level leaders of a U.S. federal agency located in Texas who had at least 5 years of experience managing their organization’s knowledge systems during succession planning and succession events. Data were collected using semistructured …
Human Resource Managers’ Lived Experiences Of Integrating Knowledge Management And Human Capital Management, Andrea Camille Hunt
Human Resource Managers’ Lived Experiences Of Integrating Knowledge Management And Human Capital Management, Andrea Camille Hunt
Walden Dissertations and Doctoral Studies
AbstractOrganizational leaders in the United States are encountering significant human capital challenges with the major demographic shift in the U.S. workforce. Critical to addressing these challenges and workplace success is the hiring, retention, and management of knowledge workers, which necessitates the integration of these practices into existing human intellectual capital management (HICM) strategies. This research addressed the need for an understanding of human resource managers’ experiences of the integration of these practices and strategies. The purpose of this qualitative, hermeneutic, phenomenological study was to explore the lived experiences of a purposive sample of 16 human resource managers specific to their …
Employee Resignation: Strategies To Retain Tacit Knowledge, Danny G. Dolphin Jr
Employee Resignation: Strategies To Retain Tacit Knowledge, Danny G. Dolphin Jr
Walden Dissertations and Doctoral Studies
Globalization has increased the turnover of skilled employees who resign without transferring their tacit knowledge, which makes up 85% of organizational knowledge. Insurance agency owner-managers who fail to transfer knowledge from employees who resign negatively impact their firm financially due to repetitive efforts, the loss of time and resources, and organizational failure. Grounded in complexity leadership theory, the purpose of this qualitative multiple case study was to explore the strategies insurance agency owner-managers use to retain tacit knowledge from employees who resign. The participants comprised six insurance agency owner-managers in Southern Connecticut who successfully used strategies to retain tacit knowledge …
Strategies For Retaining Organizational Knowledge From Retiring Employees, Deborah Ann Tauro
Strategies For Retaining Organizational Knowledge From Retiring Employees, Deborah Ann Tauro
Walden Dissertations and Doctoral Studies
Risk management business leaders face eminent knowledge loss from retiring senior leaders if written succession strategies are not in place. Grounded in the organizational knowledge creation theory, the purpose of this qualitative multiple case study was to explore the succession strategies used by risk management leaders to retain tacit knowledge from retiring senior leaders. Data were collected through semistructured interviews with five risk management leaders in Florida, organizational succession plans, and reports from organizational knowledge transfer programs. Data were analyzed using thematic analysis. Four themes emerged: organizational knowledge transfer, knowledge management-succession planning, knowledge retention, and generational knowledge transfer. A key …
Succession Planning Strategies For Retiring Employees In The Department Of Defense, Danielle Mccullough
Succession Planning Strategies For Retiring Employees In The Department Of Defense, Danielle Mccullough
Walden Dissertations and Doctoral Studies
In 2017, more than 18% of the workforce in the Department of Defense (DoD) was eligible to retire. Employee retirement continues to present a persistent shortage of DoD knowledge workers, especially in security protections. The purpose of this qualitative single case study within a DoD intelligence agency was to explore succession planning strategies that DoD managers use to ensure knowledge possessed by retirees was transitioned to incumbent knowledge workers. The conceptual frameworks for this study were the 7-pointed star model for succession planning and the 4 pillars of knowledge management. The population was DoD managers from STEM and cyber intelligence …
Successful Strategies For Using Knowledge Management In Small And Medium-Sized Enterprises, Josephine Kayaga Nsubuga-Mugoa
Successful Strategies For Using Knowledge Management In Small And Medium-Sized Enterprises, Josephine Kayaga Nsubuga-Mugoa
Walden Dissertations and Doctoral Studies
Knowledge management (KM) is vital for an organization to succeed in a highly dynamic and competitive world. The purpose of this multiple case study was to explore strategies that managers of small and medium-sized enterprises (SMEs) use to effectively integrate KM into business practices. The study population comprised 5 managers from 2 SMEs operating in Uganda. The eligibility criteria for this study were that participants had to be from Ugandan SMEs with a knowledge-intensive environment, managers with some responsibility of KM in the organization, and experienced with at least 1 year of successful KM practices. The conceptual framework for this …
Knowledge Management Strategies For Competitive Advantage In The Convenience Foods Franchise Industry, Tiffany Moses
Knowledge Management Strategies For Competitive Advantage In The Convenience Foods Franchise Industry, Tiffany Moses
Walden Dissertations and Doctoral Studies
The lack of successful knowledge management (KM) practices significantly hinders competitive advantage in small businesses. This case study was designed to explore what effective KM strategies convenience foods franchise industry business owners or managers use to increase competitive advantage. The study population consisted of 7 fast food franchise owners or managers in or near the Research Triangle Park area of North Carolina. The cognitive model of KM was the conceptual framework that grounded the study. Face-to-face interviews were used for the data collection process. Data were organized into nodes and coded for thematic analysis. The 3 major themes that emerged …
Project Managers' Strategies For Megaproject Success, Nkenamchi Benedict Oputa
Project Managers' Strategies For Megaproject Success, Nkenamchi Benedict Oputa
Walden Dissertations and Doctoral Studies
In Africa, most oil and gas megaprojects exceed their original budget and time deadlines despite advancement in project management processes and systems. This study explored strategies project managers used for megaprojects' success in the oil and gas industry in Nigeria, from the perspectives of the owner and contractor organizations. Multiple case study design was utilized to collect data by asking open-ended questions in separate interviews with 4 project managers. Archival project data was also reviewed to eliminate information incongruences. The conceptual framework for the study is the contingency theory that there is no universal management structure for every project. The …
Knowledge Sharing Intentions In Wholesale Distribution Organizations, Andrew E. Roth
Knowledge Sharing Intentions In Wholesale Distribution Organizations, Andrew E. Roth
Walden Dissertations and Doctoral Studies
Millions of American employees are eligible to retire through 2026, which may contribute to lowered organizational performance stemming from the resultant void in knowledge. Increasing knowledge sharing (KS) among organizational members may improve employee efficiency and company performance, and therefore may be of value to wholesale distribution leaders. Although researchers have suggested that sense of self-worth, subjective norms, and attitudes influence employees' inclinations to share knowledge, researchers have not analyzed the relationships between a subset of predictor variables and KS intentions in wholesale distribution organizations. The purpose of this correlational study, grounded in the theory of planned behavior, was to …
Tacit Knowledge Capture And The Brain-Drain At Electrical Utilities, Nicholas Steven Perjanik
Tacit Knowledge Capture And The Brain-Drain At Electrical Utilities, Nicholas Steven Perjanik
Walden Dissertations and Doctoral Studies
As a consequence of an aging workforce, electric utilities are at risk of losing their most experienced and knowledgeable electrical engineers. In this research, the problem was a lack of understanding of what electric utilities were doing to capture the tacit knowledge or know-how of these engineers. The purpose of this qualitative research study was to explore the tacit knowledge capture strategies currently used in the industry by conducting a case study of 7 U.S. electrical utilities that have demonstrated an industry commitment to improving operational standards. The research question addressed the implemented strategies to capture the tacit knowledge of …
Knowledge Sharing In Multicultural Organizations, Stephen Joseph Mcgrane
Knowledge Sharing In Multicultural Organizations, Stephen Joseph Mcgrane
Walden Dissertations and Doctoral Studies
Knowledge management is critical to achieving competitive advantage in the marketplace. The prominence of multicultural organizations also requires an understanding of knowledge-sharing behavior in multicultural teams. In spite of the need to accommodate these new conditions, a gap exists in the research on knowledge sharing in multicultural organizations. The purpose of this study was to examine factors that affect knowledge sharing in a multicultural context. In the research questions I examined the role that culture, monetary rewards, social units, and diversity play in knowledge sharing in a multicultural environment. This study used Hofstede's cultural dimension theory, Sveiby's knowledge-based theory, and …
Transformational Strategic Choice: The Generational Succession Effect On Small Businesses, Eric D. Williams
Transformational Strategic Choice: The Generational Succession Effect On Small Businesses, Eric D. Williams
Walden Dissertations and Doctoral Studies
Changing workforce demographics, combined with a gap in knowledge and skills between older and younger generations, threatens small business viability. The presence of four generations in the workforce, where 1 in 5 employees are 55 years and older, presents an unprecedented challenge for small business leaders planning for succession with a multigenerational workforce. The purpose of this case study was to explore the effect of Baby Boomers' presence on small business leaders' ability to retain and transfer knowledge to successive generations. Using snowball and purposeful sampling techniques, 36 small business leaders in the Washington, DC, metropolitan area participated. The conceptual …
Exploring The Experiences Of Call Center Employees Regarding Business Scripting, Roman Dzuba
Exploring The Experiences Of Call Center Employees Regarding Business Scripting, Roman Dzuba
Walden Dissertations and Doctoral Studies
Scripting, defined as the mechanization of business processes through automated tools or orchestrated responses, has played a significant role in shaping call center activities and the resultant customer relationship. However, findings of industry research have shown that the use of scripting to maximize operational efficiency has had a disempowering effect on call center employees by lowering their job-skill and knowledge requirements. Grounded in the concepts of knowledge management and knowledge transfer, this study explored the experiences of frontline call center employees on the effects of scripting on customer problem solving. A single-case study design with semistructured interviews was used with …