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Full-Text Articles in Business
Relation Between Trust Theory And Agency Theory, Shyam S. Bhati
Relation Between Trust Theory And Agency Theory, Shyam S. Bhati
Faculty of Business - Papers (Archive)
The global fmancial crisis (GFC) of 2008 has I:aised many issues in regard to the operations of business, particularly financial institutions. The most important issue is the loss of trust in the way financial institutions work. Some authors have called the economic crisis a crisis of trust (Eichengreen, 2009). Emst and Young (2011) have conducted a global survey of banking industry in the aftermath of GFC. They found that the banking industry in mature markets such as USA, UK, Germany, France and Italy has experienced a shift in customer confidence and trust whereas banking industry in emerging markets such as …
Systemic Power, Disciplinary Agency, And Developer-Business Client Relations, Bruce Rowlands, Karlheinz Kautz
Systemic Power, Disciplinary Agency, And Developer-Business Client Relations, Bruce Rowlands, Karlheinz Kautz
Faculty of Business - Papers (Archive)
This paper presents Hardy's multi-dimensional model of power and illustrates its application to the field of IS. Findings from a case study of developer-business client power relations within a large financial institution are presented. Our findings indicate that from the developers' perspective, the client exercised near complete control, with developers unwittingly playing a cooperative but submissive role. Our study makes two principal contributions. First, we combine Hardy's (1996) multi-dimensional power framework and the principles of Pickering's (1995) version of disciplinary agency to propose why the developer was compliant in this scenario of power inequality. Second, we examine how a development …
Customer Orientation In An Australian Public Service Agency And Its Effect On Public Service Motives: Developing A Research Study, Christa Wood
Faculty of Commerce - Papers (Archive)
The Australian public service has experienced dramatic changes during the last few decades. One of the changes is the push for public servants to behave in accordance with private sector principles, such as customer service orientation. This paper is developing a research study that aims to analyse the motivational forces that enable (or disable) the behavioural changes of public servants and what impact (if any) those changes have on traditional public service motives. The study intends to use an extended expectancy-valence model together with a public service motive measurement scale to identify if there are relationships between motivational forces, customer …
Post-Tsunami Havoc: Government Waives Aid Agency Accountability, Anne Abraham
Post-Tsunami Havoc: Government Waives Aid Agency Accountability, Anne Abraham
Faculty of Commerce - Papers (Archive)
On 26 December 2004 a massive earthquake caused a series of tsunamis across the Bay of Bengal and taking more than 230,000 lives and destroying villages, towns and livelihoods in 12 countries: Indonesia, Sri Lanka, Thailand, India, the Maldives, Malaysia, Myanmar, the Seychelles, Bangladesh, Kenya and Somalia. Within ten days, the Australians had personally donated 100 million dollars towards the massive relief effort. The large number of requests for cash and the abundance of aid agencies organising appeals meant that donors needed to exercise care as they made their generous donations. Many lists of tsunami appeals were generated, with the …