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Present Status And Perceived Importance Of Computer Skills In A Taiwanese Service Industry, En-Ming Tseng
Present Status And Perceived Importance Of Computer Skills In A Taiwanese Service Industry, En-Ming Tseng
Dissertations and Theses @ UNI
The purpose of this study was to provide researchers,computer technologists, management and trainers with information concerning the current status and importance regarding computer skills for agents in the Taiwanese life insurance industry. In addition to identifying important computer skills for this population, this research investigated differences in perceptions of computer directors (major computer system developers), sales managers(major training providers), and life insurance agents(computer end-users) regarding the current status and importance of computer skills for life insurance agents.
Survey instruments were developed through the literature review as well as through expert interviews and validations. Investigated samples include all 30 computer directors …