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Strategic Changes In Nonprofit Service Delivery Arising From The Covid-19 Pandemic: A Mixed-Methods Study, Gregory A. Smith

Graduate Dissertations and Theses

The organizational environment that emerged in the wake of the COVID-19 pandemic was essentially a new phenomenon. The extent to which public charities were transformed for the long term, and the nature of enduring changes that they adopted, were not immediately clear. This study employed mixed methods—specifically, an explanatory sequential design—to assess and describe service delivery changes that occurred among nonprofits with offices in Virginia’s piedmont region. An online survey was administered to 175 nonprofit leaders (mostly chief executives and service/program officers). Specific kinds of change were grouped into 8 dependent variables, with some being defined a priori and others …