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- Dick Pope Institute (5)
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- COVID-19; essential workers; service industries (1)
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Articles 1 - 21 of 21
Full-Text Articles in Business
Great Expectations: Are There Career Transition Prospects For Hospitality And Tourism Workers, Arthur Huang, Mark Baker
Great Expectations: Are There Career Transition Prospects For Hospitality And Tourism Workers, Arthur Huang, Mark Baker
Rosen Research Review
Dr. Arthur Huang and Mr. Mark Baker of the UCF Rosen College of Hospitality Management explored skill and workforce development for the services industry, specifically examining the hospitality and tourism sector. Their study uncovered that hospitality and tourism workers possess the soft skills required across various industries. However, while soft skills can support career transitions, the hospitality industry and its workers should invest in developing more technology-focused skills to achieve greater career flexibility, advancement, and resilience.
Stepping Into A Brighter Future, Edwin N. Torres, Tingting (Christina) Zhang
Stepping Into A Brighter Future, Edwin N. Torres, Tingting (Christina) Zhang
Rosen Research Review
The hospitality sector presents a range of unique workplace challenges, which can affect the implementation and success of wellness initiatives. In a recent study, Dr. Edwin N. Torres and Dr. Tingting Zhang from UCF Rosen College of Hospitality Management conducted a wellness intervention incorporating a wearable device, with the aim of improving various aspects of hotel employee wellness. The results from the study showed a range of benefits following the two-week intervention, both to employees and their employers. However, the authors also noted key drawbacks which should be taken into account in the design of any future employee wellness programs.
Turning The Tables On Covid-19, Wei Wei
Turning The Tables On Covid-19, Wei Wei
Rosen Research Review
The COVID-19 pandemic all but eviscerated the restaurant industry. Around the world, businesses shut doors. For some this would prove to be forever, and those that did reopen were stifled by strict social-distancing regulations and the challenge of how best to rearrange their servicescapes to meet regulations and still provide an enjoyable dining experience. The big question: how best to do this? Dr. Wei Wei from UCF Rosen College of Hospitality Management and her collaborators examined the issues of built density and customer power to uncover a vital piece of the puzzle.
Essential Worker Heroes, Cynthia Mejia
Essential Worker Heroes, Cynthia Mejia
Rosen Research Review
The COVID-19 pandemic brought with it untold disruptions to the hospitality and related services industries, and it also prompted a dramatic shift in public perceptions towards line-level workers. Normally associated with unskilled and ‘dirty’ labor, these workers were embraced as ‘heroes’ by providing essential services in the face of a severe and frightening public health threat. This phenomenon provided a rare opportunity for researchers in the fields of hospitality and psychology to examine how those workers, and the society they served, made sense of this perceptive shift.
Restaurants Post Covid-19, Elizabeth Yost, Murat Kizildag, Jorge Ridderstaat
Restaurants Post Covid-19, Elizabeth Yost, Murat Kizildag, Jorge Ridderstaat
Rosen Research Review
When you’re suddenly forced to close 1,800 restaurant dining rooms without any certainty of being able to reopen them any time soon, you need to act decisively and prioritize if you plan to be around for a grand reopening. For Darden Restaurants and their market-leading US brands, those priorities during lockdown were ‘look after the people – look after the cash!’ Dr. Elizabeth Yost, Dr. Murat Kizildag and Dr. Jorge Ridderstaat of UCF Rosen College of Hospitality Management investigate the company’s achievement.
The Impact Of Covid-19 On Restaurant Workers, Diego Bufquin, Jeong-Yeol Park, Robin Back
The Impact Of Covid-19 On Restaurant Workers, Diego Bufquin, Jeong-Yeol Park, Robin Back
Rosen Research Review
The COVID-19 pandemic has hit many business sectors hard, none more so than the hospitality industry. Restaurant employees were already known to report high levels of depression and anxiety, as well as alcohol and drug use. How has the pandemic contributed to these problems? In the first study of its kind, Dr. Diego Bufquin, Dr. Jeong-Yeol Park and Dr. Robin Back from UCF Rosen College of Hospitality Management, along with two collaborators, examine the relationships between restaurant employees’ work status, mental health, substance use, and career turnover intentions during the pandemic.
Why Employees Are Learving And Will Not Return To Work In The Hospitality Industry, Robertico Croes, Kelly Semrad, Manuel Rivera
Why Employees Are Learving And Will Not Return To Work In The Hospitality Industry, Robertico Croes, Kelly Semrad, Manuel Rivera
Rosen Research Review
An important new report by Rosen College researchers should be taken as a wakeup call for the tourism and hospitality industry in the U.S. following the COVID-19 pandemic.
The State Of The Hospitality Industry 2021 Employment Report: Covid-19 Labor Force Legacy, Robertico R. Croes, Kelly Semrad, Manuel A. Rivera
The State Of The Hospitality Industry 2021 Employment Report: Covid-19 Labor Force Legacy, Robertico R. Croes, Kelly Semrad, Manuel A. Rivera
Dick Pope Sr. Institute Publications
The purpose of this study is to investigate the COVID-19 pandemic's ongoing impact on the U.S. hospitality industry. The report details the primary economic issues the industry faces as well as provides a unique workforce analysis that anticipates continued labor shortages as the country moves towards an endemic. The research was conducted using a national survey with almost 1,000 U.S. hospitality workers. The survey includes questions pertaining to COVID-19 related hospitality employee topics such as: the impact COVID-19 had on hospitality jobs, employees' intentions to leave the industry, employees likelihood to accept or look for a hospitality job, employees' perceived …
Identifying Type Of Expertise As A Means To Measure Crm Knowledge Structures, Camilo Jimenez
Identifying Type Of Expertise As A Means To Measure Crm Knowledge Structures, Camilo Jimenez
Electronic Theses and Dissertations
Crew Resource Management (CRM) training has evolved since its inception in the 1980s to better accommodate the operational needs of flight crews. However, even as the aviation and research communities have pointed to the potential benefit of providing CRM training, some criticism continues to emerge periodically which claims that there is no concrete evidence of its impact on flight deck performance and safety. Therefore, it is imperative to develop tools that allow researchers and, more importantly, practitioners, to more effectively and objectively assess training effectiveness and identify whether or not desired CRM behaviors are being put to practice during line …
Size, Functional Heterogeneity, And Teamwork Quality Predict Team Creativity And Innovation, Robert L. Dipboye
Size, Functional Heterogeneity, And Teamwork Quality Predict Team Creativity And Innovation, Robert L. Dipboye
Faculty Scholarship and Creative Works
Team size, heterogeneity, and an aggregate measure of teamwork quality predicted the effectiveness of organizational problem solving teams in generating ideas and obtaining the acceptance of management for these ideas. The results of regression analyses revealed that large teams generated more total and implemented ideas than smaller teams. In addition to more total and implemented ideas, teams with higher functional heterogeneity and teamwork quality generated more total and implemented ideas per member. Team size also moderated the effects of self-reported teamwork quality such that larger teams showed a stronger positive relation of teamwork quality with total and implemented ideas than …
Employers Need To Do More To Help Maintain Careers Of Employees With Babies, Leandra Preston-Sidler
Employers Need To Do More To Help Maintain Careers Of Employees With Babies, Leandra Preston-Sidler
UCF Forum
It’s amazing how quickly humans adapt to changing circumstances. A few months ago I wrote about how incredibly challenging my first month of life was with a newborn—what many refer to as “baby boot camp,” a perfect term since that’s exactly what it was like thrust into a completely new state of being where life is organized around one thing.
The State Of The Anti-Union Address: A Rhetorical Critique Of Select Service Worker Training Methods, Richard Ries
The State Of The Anti-Union Address: A Rhetorical Critique Of Select Service Worker Training Methods, Richard Ries
Electronic Theses and Dissertations
This is an interdisciplinary master's level thesis that explores links among technical writing, training manuals, surveillance, and anti-union rhetoric used with service workers in select American chains and franchises. Brief histories are provided, including those of technical writing, the rise of unions in America, and how technical writing became inextricably linked with labor. A major shift occurred in the 20th century when workers began interacting less with products and more with the public. The research focuses on training manuals, techniques, and rehearsed dialogues of McDonald's, Wal-Mart, Starbucks, Whole Foods, Panera, and Publix, though similar organizations are referenced. Service worker language, …
An Examination Of Job Analysis: Developing Interdisciplinary Strategies In Human Resource Management Facilitative Of Mitigating Propensities Of Teacher Attrition, Julio Devere
Electronic Theses and Dissertations
Despite repeated attempts by school administrators, policymakers and researchers to diagnose and correct rising occurrences of teacher turnover, there has been little change in the actual efforts to retain teachers in academy organizations. In response, this study was conducted to describe process constraints within the academy organization that are responsible for managing teacher turnover. To provide a description of current teacher retention efforts by school administrators, a survey instrument was administered to school teachers in the State of Florida. The population sample was dispersed throughout the entire state and closely reflected the demographics of Florida school teachers. The survey addressed …
Exploring Stimulus Variability In Applicant Attractiveness, Robert L. Dipboye, Lyndsey Dhahani
Exploring Stimulus Variability In Applicant Attractiveness, Robert L. Dipboye, Lyndsey Dhahani
Faculty Scholarship and Creative Works
Previous research on physical attractiveness bias in job applicant evaluations has ignored three important issues. First, the sex-typing of the positions for which applicants are evaluated is usually weak despite the need to provide strongly male and female-typed positions in testing for beauty is beastly effects. Second, the samples of stimuli used in the manipulations of applicant sex, attractiveness, and sex-typing of the job are small. Third, the statistical analyses used in testing hypotheses fail to incorporate variability among both human participants and stimuli. The present research corrected for these three omissions in an experiment in which participants evaluated the …
What Makes That Employee So Good? Identifying The Characteristics Of High Performance Hourly Employees In The Theme Park And Attraction Industry, Ady Milman
Dick Pope Sr. Institute Publications
Following the September 11th, 2001 events, the United States has seen the first decline in employment expansion in over a decade. The services industry lost 111,000 jobs, mainly in travel-related businesses like hotels (46,000) and auto services (13,000), in particular auto rental agencies and parking services (U.S. Department of Labor, 2001). The hospitality industry, like many other sectors of the service industry is faced with the challenge of recruiting and retaining employees. Employment in the theme park and attraction industry is not an easy task. Human resource professionals are challenged on a daily basis with unique task of recruiting, selecting, …
Hotel 2001 Wage And Benefit Survey, Dick Pope Sr. Institute For Tourism Studies
Hotel 2001 Wage And Benefit Survey, Dick Pope Sr. Institute For Tourism Studies
Dick Pope Sr. Institute Publications
During the summer months of 1994 through 2001, the Rosen School of Hospitality Management's Dick Pope Sr. Institute for Tourism Studies at the University of Central Florida has conducted a survey of Central Florida hospitality industry properties regarding wage rates and employee benefits. This ongoing project has been sponsored by the Hotel Human Resource Association of Central Florida and has been supported by the Central Florida Hotel and Lodging Association. This comprehensive study solicits and reports data on wages and benefits from 410 hospitality organizations covering 120 occupational/hourly job titles and 47 management/supervisory positions. It also requests data on 29 …
Hotel: 2000 Wage And Benefit Survey, Stephen M. Lebruto, Steven W. Thornburg
Hotel: 2000 Wage And Benefit Survey, Stephen M. Lebruto, Steven W. Thornburg
Dick Pope Sr. Institute Publications
During the summer months of 1994 through 2000, the Dick Pope Sr. Institute for Tourism Studies at the University of Central Florida has conducted a survey of Central Florida hospitality industry properties regarding wage rates and employee benefits. This ongoing project has been sponsored by the Hotel Human Resource Association of Central Florida and has been supported by the Central Florida Hotel Motel Association. This comprehensive study solicits and reports data on wages and benefits from 353 hospitality organization covering 120 occupational/hourly job titles and 46 management/supervisory position. The first final report in 1994 summarized data from 32 companies. The …
Wage And Benefit Survey, 1998, Stephen M. Lebruto, E. Taylor Ellis
Wage And Benefit Survey, 1998, Stephen M. Lebruto, E. Taylor Ellis
Dick Pope Sr. Institute Publications
During the summer months of 1994, 1995, 1996, 1997, and 1998, the Dick Pope Sr. Institute for Tourism Studies at the University of Central Florida has conducted a survey of Central Florida hospitality industry properties regarding wages paid and employee benefits. This five year project has been sponsored by the Hotel Human Resource Association of Central Florida and has been supported by the Central Florida Hotel Motel Association. This comprehensive study solicits and reports data on wages and benefits from 364 hospitality organizations covering 119 occupational/hourly job titles and 45 management/supervisory positions. The first final report in 1994 summarized data …
Central Florida Hotel Personnel Association Wage And Benefit Survey 1996, Stephen M. Lebruto
Central Florida Hotel Personnel Association Wage And Benefit Survey 1996, Stephen M. Lebruto
Dick Pope Sr. Institute Publications
During the summer months of 1994, the Dick Poe Sr. Institutes for Tourism Studies at the University of Central Florida conducted a survey of Central Florida hotel properties regarding wages paid and employee benefits. The project was sponsored by the Central Florida Hotel Personnel Association and supported by the Central Florida Hotel and Motel Association. This comprehensive study solicited 293 hotels for data on wages and benefits on 118 occupational/hourly job titles and 34 management/supervisory positions. The final report, summarizing data from 32 hotels and companies was mailed to all participating properties on August 24, 1994. The Central Florida Hotel …
Central Florida Hotel Personnel Association Wage And Benefit Survey, 1995, Stephen M. Lebruto
Central Florida Hotel Personnel Association Wage And Benefit Survey, 1995, Stephen M. Lebruto
Dick Pope Sr. Institute Publications
During the summer months of 1994, the Dick Pope Sr. Institute for Tourism Studies at the University of Central Florida conducted a survey of Central Florida hotel properties regarding wages paid and employee benefits. The project was sponsored by the Central Florida Hotel Personnel Association and supported by the Central Florida Hotel and Motel Association. This comprehensive study solicited 293 hotels for data on wages and benefits on 118 occupational/hourly job titles and 34 management/supervisory positions. The final report was mailed to all participating properties on August 24, 1994. The Central Florida Hotel Personnel Association contracted again with the Dick …
An Evaluation Of The Orientation And Training Programs Of A Fast Food Franchise, Cheryl M. Donahey
An Evaluation Of The Orientation And Training Programs Of A Fast Food Franchise, Cheryl M. Donahey
Retrospective Theses and Dissertations
Very few attempts have been made to adequately evaluate training programs. The research reported here is an attempt to evaluate the effects of the revised orientation and training programs of a fast food franchise. Subjects consisted of 676 hourly employees of a Central Florida fast food franchise who completed questionnaires soliciting measures of the following perceptions: managements' consideration and structure levels and the effectiveness of the revised orientation and training programs. Modest support was found for the prediction that the revised programs would increase the employees' perception of managements' consideration. No evidence was found to support the hypotheses that employees …