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The Impact Of Business-To-Business E-Marketplaces As Extended Media In The Procurement Supply Chain Of Airlines, Claudia-Maria Wagner
The Impact Of Business-To-Business E-Marketplaces As Extended Media In The Procurement Supply Chain Of Airlines, Claudia-Maria Wagner
Doctoral
In recent years, a growing number of companies in many industry sectors have decided to include e-Business as an integral part of their strategy to enhance competitive advantage. The airline industry, having always been a great instigator and guarantor for innovative changes, is one of the industries where developments in Information and Communication Technology (ICT) in general have proven to be an inevitable factor of success. Among recent innovative developments are B2B e-Marketplaces, which have been hypothesised to optimise procurement processes and to add significant value in airlines’ supply chains. However, while e-Marketplaces have been analysed in more detail from …
The Role Of Commitment In Relationship Marketing In Consumer Services: An Airline Perspective, Ceara Cooper
The Role Of Commitment In Relationship Marketing In Consumer Services: An Airline Perspective, Ceara Cooper
Masters
This study proposes a relationship marketing model, which identifies the antecedents of commitment in the context of consumer services. The literature review initially considers relationship marketing (RM) and the concept of commitment from the context of the marketing and social psychology literature. Commitment is a key element of RM. If parties to a relationship are not committed, the relationship risks dissolution. In this study, commitment is conceptualised as having two distinct dimension i.e. affective and calculative commitment. Affective commitment represents a positive motivation for relationship continuance, whereas calculative commitment represents a negative motivation. Many studies consider commitment to be a …