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Full-Text Articles in Business
Vulnerable Customers' Perception Of Corporate Social Responsibility In The Banking Sector In A Post-Crisis Context, Diego Monferrer Tirado, Lidia Vidal-Melia, John Cardiff, Keith Quille
Vulnerable Customers' Perception Of Corporate Social Responsibility In The Banking Sector In A Post-Crisis Context, Diego Monferrer Tirado, Lidia Vidal-Melia, John Cardiff, Keith Quille
Articles
This research aims to determine to what extent corporate social responsibility (CSR) actions developed by bank entities in Spain improve the vulnerable customers' emotions and quality perception of the banking service. Consequently, this increases the quality of their relationship regarding satisfaction, trust and engagement.
Relative Corporate Social Performance And Cost Of Equity Capital: International Evidence, Benjamin Lynch, Martha O'Hagan-Luff
Relative Corporate Social Performance And Cost Of Equity Capital: International Evidence, Benjamin Lynch, Martha O'Hagan-Luff
Articles
This research examines the relationship between firms' corporate social performance (CSP) and the implied cost of equity capital using a sample of 25,938 firm-year observation from 49 countries during the period from 2002 to 2021. Using estimates of the firms' ex ante cost of equity capital, we examine its relationship with industry-relative measures of the firms' CSP, its environmental and social pillars and sub-pillars. We find that increased overall CSP reduces a firm's cost of equity capital up until a point, beyond which the marginal benefits of further CSP investment decrease. We find that the social pillar is the main …