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Articles 1 - 5 of 5
Full-Text Articles in Business
Emotional Labor And Discretionary Behaviors: Exploring The Mediating And Moderating Effects Of Felt Inauthenticity And Emotional Exhaustion, Yang Ting Ang
Dissertations and Theses Collection
The service industry is a growing sector in most countries and emotional labor is a major component of service employees’ jobs. As such, it is important to understand how emotional labor influences employee discretionary behaviors such as counter-productive workplace behaviors (CWBs) and organizational citizenship behaviors (OCBs), both of which affect the well-being of employees and organizations. This dissertation presents two studies that examined the mechanisms underlying, and boundary conditions surrounding, emotional labor and employee discretionary behaviors. Drawing on theories and research regarding ego depletion, inauthenticity, and behavior consistency, this paper proposed a theoretical model that hypothesized how two potential mechanisms …
The Differential Identity Activation & Integration Mechanism (Diaim): A Model Linking Female Businesspersons’ Identity Integration And Identity Activation To Negotiation, Yi Wen Tan
Dissertations and Theses Collection
Women play an important role in business management (female businesspersons) but yet they face constraints in the workplace, such as in negotiations. As female businesspersons seem to be facing seemingly conflicting gender and business identities, the level of the integration between these identities, as captured by the construct gender-professional identity integration (G-PII), can be a critical factor that influences female businesspersons in negotiations. It is expected that the level of G-PII influences female businesspersons’ negotiation behaviors when their different identities (i.e., female identity, business identity or dual identities) are activated. Hence, a DIAIM model that depicts how female businesspersons with …
Building Trust Through The Dynamics Of Emotions And Moods: A Conceptual Framework And Empirical Investigations On The Role Of Affect In Interpersonal Trust Development, Changhong Serena Lu
Building Trust Through The Dynamics Of Emotions And Moods: A Conceptual Framework And Empirical Investigations On The Role Of Affect In Interpersonal Trust Development, Changhong Serena Lu
Dissertations and Theses Collection
In this dissertation, I strived to understand the role of individuals’ affect in the development processes of interpersonal trust within organizations. To achieve the goal, I conducted two studies, one conceptual framework and one empirical investigation. Trust scholars have long recognized the affective component of trust experience. However, previous theoretical arguments and empirical findings are not well integrated to provide a cohesive understanding on various dynamic roles that emotions and moods can play in the trust development. Recognizing that the trustor and trustee may face diverse relational problems at various stages of their trust relationship, I first suggested a Phase …
Pay For Performance: What Type Of Pay Scheme Is Best For Achieving Business Results?, Fermin Augusto Diez
Pay For Performance: What Type Of Pay Scheme Is Best For Achieving Business Results?, Fermin Augusto Diez
Dissertations and Theses Collection
Much has been written, for and against, about compensation as a driver of performance. Two main theoretical constructs deal with this subject: extrinsic theory, including agency theory, whereby money is a main motivator to performance, and intrinsic theory which proposes that money does not motivate, and in fact may hinder, performance. However, corporations spend considerable effort in designing compensation packages with the objective of linking remuneration to performance. Practitioners have developed a variety of mechanisms to deliver pay packages, but heretofore there has been no attempt to validate which, if any, of these various approaches is better able to drive …
Understanding The Depleting And Replenishing Effects Of Compassion On Resources And Stress Recovery, Samantha Su-Hsien Sim
Understanding The Depleting And Replenishing Effects Of Compassion On Resources And Stress Recovery, Samantha Su-Hsien Sim
Dissertations and Theses Collection
Existing literature on compassion in the workplace examines the antecedents of compassion and compassionate organizing with the underlying assumption that compassion for the suffering of others is a positive emotion and has desirable outcomes. I challenge this assumption by conceptualizing compassion as an ambivalent emotion and exploring the effects of compassion on individuals who feel compassion. Using an experience-sampling methodology, outcomes such as helping behaviour, regulatory resources, personal resources, and stress response are examined. Feeling compassion for others can be distressing and requires emotional regulation. At the same time, feeling compassion can also motivate behaviours to alleviate suffering. Thus feeling …