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Articles 1 - 30 of 35
Full-Text Articles in Business
The Effects Of Action, Normality, And Decision Carefulness On Anticipated Regret: Evidence For A Broad Mediating Role Of Decision Justifiability., Jochen Reb, Terry Connolly
The Effects Of Action, Normality, And Decision Carefulness On Anticipated Regret: Evidence For A Broad Mediating Role Of Decision Justifiability., Jochen Reb, Terry Connolly
Research Collection Lee Kong Chian School Of Business
Two distinct theoretical views explain the effects of action/inaction and social normality on anticipated regret. Norm theory (Kahneman & Miller, 1986) emphasises the role of decision mutability, the ease with which one can imagine having made a different choice. Decision justification theory (Connolly & Zeelenberg, 2002) highlights the role of decision justifiability, the perception that the choice was made on a defensible basis, supported by convincing arguments or using a thoughtful, comprehensive decision process. The present paper tests several contrasting predictions from the two theoretical approaches in a series of four studies. Study 1 replicated earlier findings showing greater anticipated …
Reading Your Counterpart: The Benefit Of Emotion Recognition Accuracy For Effectiveness In Negotiation, Hillary Anger Elferbein, Maw Der Foo, Judith White, Hwee Hoon Tan, Voon Chuan Aik
Reading Your Counterpart: The Benefit Of Emotion Recognition Accuracy For Effectiveness In Negotiation, Hillary Anger Elferbein, Maw Der Foo, Judith White, Hwee Hoon Tan, Voon Chuan Aik
Research Collection Lee Kong Chian School Of Business
Using meta-analysis, we find a consistent positive correlation between emotion recognition accuracy (ERA) and goal-oriented performance. However, this existing research relies primarily on subjective perceptions of performance. The current study tested the impact of ERA on objective performance in a mixed-motive buyer-seller negotiation exercise. Greater recognition of posed facial expressions predicted better objective outcomes for participants from Singapore playing the role of seller, both in terms of creating value and claiming a greater share for themselves. The present study is distinct from past research on the effects of individual differences on negotiation outcomes in that it uses a performance-based test …
Measurement Equivalence Of The Wong And Law Emotional Intelligence Scale Across Self And Other Ratings, Nele Libbrecht, Filip Lievens, Eveline Schollaert
Measurement Equivalence Of The Wong And Law Emotional Intelligence Scale Across Self And Other Ratings, Nele Libbrecht, Filip Lievens, Eveline Schollaert
Research Collection Lee Kong Chian School Of Business
There exist a variety of measurement instruments for assessing emotional intelligence (EI). One approach is the use of other reports wherein knowledgeable informants indicate how well the scale items describe the assessed person's behavior. In other reports, the same EI scales are typically used as in self-reports. However, it is not known whether the measurement structure underlying EI ratings is equivalent across self and other ratings. In this study, the measurement equivalence of an extant EI measure (Wong and Law Emotional Intelligence Scale [WLEIS]) across self and other ratings was tested. Using multiple group confirmatory factor analysis, the authors conducted …
Integrating Ioob And Jdm Through Process-Oriented Research, Jochen Reb
Integrating Ioob And Jdm Through Process-Oriented Research, Jochen Reb
Research Collection Lee Kong Chian School Of Business
One of the most fascinating and counterintuitive insights from negotiation theory is that differences, rather than similarities, open up opportunities for value creation (Raiffa, 2002). Because of different values, beliefs, and perspectives, parties can benefit from their complementarities. Ironically though, negotiators tend to prefer negotiating with similar others, with others they like, presumably because negotiators expect interactions to proceed more smoothly. Differences make interaction more difficult but also potentially more rewarding, if managed correctly.
Admission Systems To Dental School In Europe: A Closer Look At Flanders, Tine Buyse, Filip Lievens, L. Martens
Admission Systems To Dental School In Europe: A Closer Look At Flanders, Tine Buyse, Filip Lievens, L. Martens
Research Collection Lee Kong Chian School Of Business
Dental education in Europe faces enormous challenges. One deals with the admission to dental school. Although admission procedures vary considerably across Europe, a characteristic of some systems is that the same procedure is used across students who will ultimately pursue different majors (medical or dental). This is based on the assumptions that there is no significant difference in these students' scores and that the requirements for medicine and dentistry are equal. This study examines these assumptions in the admission exam 'Medical and Dental Studies' in Flanders. Students who pass may choose whether they start medical or dental education. Over an …
A Daily Investigation Of The Role Of Manager Empathy On Employee Well-Being, Brent A. Scott, Jason A. Colquitt, E. Layne Paddock, Timothy A. Judge
A Daily Investigation Of The Role Of Manager Empathy On Employee Well-Being, Brent A. Scott, Jason A. Colquitt, E. Layne Paddock, Timothy A. Judge
Research Collection Lee Kong Chian School Of Business
In a daily diary study, the authors investigated the top-down influence of manager empathy on a process model of employee well-being. Sixty employees supervised by one of 13 managers completed a daily survey for 2 weeks, producing a total of 436 observations. Hierarchical linear modeling results revealed that, at the daily level, employees who reported somatic complaints made less progress on their goals and felt lower levels of positive affect and higher levels of negative affect. At the group level, cross-level main and interactive effects of manager empathy were observed, such that groups of employees with empathic managers experienced lower …
The Role Of Emotions In Crisis Responses: Inaugural Test Of The Integrated Crisis Mapping (Icm) Model, Yan Jin, Augustine Pang, Glen T. Cameron
The Role Of Emotions In Crisis Responses: Inaugural Test Of The Integrated Crisis Mapping (Icm) Model, Yan Jin, Augustine Pang, Glen T. Cameron
Research Collection Lee Kong Chian School Of Business
Purpose: The purpose of this paper is to extend current theories in crisis communication, by developing a more systemic approach to understanding the role of emotions in crises and the strategies organizations can use to respond. The authors' integrated crisis mapping (ICM) model is premised on a public-based, emotion-driven perspective where different crises are mapped on two continua, the organization's engagement in the crisis and primary public's coping strategy. Design/methodology/approach: Content analysis was used to analyze 259 stories in US mainstream newspaper covering five different crisis cases. Findings: The initial test suggests theoretical rigor. It found that publics involved in …
Response Rates In Organizational Science, 1995-2008: A Meta-Analytic Review And Guidelines For Survey Researchers, Frederik Anseel, Filip Lievens, Eveline Schollaert, Beata Choragwicka
Response Rates In Organizational Science, 1995-2008: A Meta-Analytic Review And Guidelines For Survey Researchers, Frederik Anseel, Filip Lievens, Eveline Schollaert, Beata Choragwicka
Research Collection Lee Kong Chian School Of Business
This study expands upon existing knowledge of response rates by conducting a large-scale quantitative review of published response rates. This allowed a fine-grained comparison of response rates across respondent groups. Other unique features of this study are the analysis of response enhancing techniques across respondent groups and response rate trends over time. In order to aid researchers in designing surveys, we provide expected response rate percentiles for different survey modalities.We analyzed 2,037 surveys, covering 1,251,651 individual respondents, published in 12 journals in I/O Psychology, Management, and Marketing during the period 1995-2008. Expected response rate levels were summarized for different types …
Reference Group Effects In The Measurement Of Personality And Attitudes, Marcus Crede, Michael Ramsay Bashshur, Sarah Niehorster
Reference Group Effects In The Measurement Of Personality And Attitudes, Marcus Crede, Michael Ramsay Bashshur, Sarah Niehorster
Research Collection Lee Kong Chian School Of Business
Reference-group effects (discovered in cross-cultural settings) occur when responses to self-report items are based not on respondents’ absolute level of a construct but rather on their level relative to a salient comparison group. In this article, we examine the impact of reference-group effects on the assessment of self-reported personality and attitudes. Two studies illustrate that a reference-group effect can be induced by small changes to instruction sets, changes that mirror the instruction sets of commonly used measures of personality. Scales that specified different reference groups showed substantial reductions in criterion-related validities for academic performance, self-reported counterproductive behaviors, and self-reported health …
Selecting Predictor Subsets: Considering Validity And Adverse Impact, Wilfred De Corte, Paul Sackett, Filip Lievens
Selecting Predictor Subsets: Considering Validity And Adverse Impact, Wilfred De Corte, Paul Sackett, Filip Lievens
Research Collection Lee Kong Chian School Of Business
The paper proposes a procedure for designing Pareto-optimal selection systems considering validity, adverse impact and constraints on the number of predictors from a larger subset that can be included in an operational selection system. The procedure determines Pareto-optimal composites of a given maximum size thereby solving the dual task of identifying the predictors that will be included in the reduced set and determining the weights with which the retained predictors will be combined to the composite predictor. Compared with earlier proposals, the simultaneous consideration of both tasks makes it possible to combine several strategies for reducing adverse impact in a …
A New Perspective On Role-Player Training In Assessment Centres, Eveline Schollaert, Filip Lievens
A New Perspective On Role-Player Training In Assessment Centres, Eveline Schollaert, Filip Lievens
Research Collection Lee Kong Chian School Of Business
The most recent assessment centre guidelines emphasize that exercises should be designed to evoke a substantial amount of relevant behaviour (International Task Force on Assessment Center Guidelines, 2009). However, no empirical evidence exists of how one can manage this This study aims to fill this gap by suggesting that role-player training should be extended via the use of 'prompts' to evoke behaviour. Prompts are standardized cues that a role-player consistently mentions in an AC exercise across candidates to elicit behaviours related to specific job-related dimensions In the present study, role players and candidates were randomly assigned to two experimental conditions …
Strategic Management Of Communication: Insights From The Contingency Theory Of Strategic Conflict Management, Augustine Pang, Yan Jin, Glen T. Cameron
Strategic Management Of Communication: Insights From The Contingency Theory Of Strategic Conflict Management, Augustine Pang, Yan Jin, Glen T. Cameron
Research Collection Lee Kong Chian School Of Business
The dilemma facing crisis scholars could not be more paradoxical: How does one explain and predict the outcome of a phenomenor - characteristics which Chaffee and Berger (1987) argue to be the foundation of a theory - that is so contextual-dependent, where the twists and turns of unfolding events often frustrate the natural ebb of what one could reasonably surmise as logical trajectory?
Win Or Lose The Battle For Creativity: The Power And Perils Of Intergroup Competition, Markus Baer, Roger Leenders, Greg R. Oldham, Abhijeet K. Vadera
Win Or Lose The Battle For Creativity: The Power And Perils Of Intergroup Competition, Markus Baer, Roger Leenders, Greg R. Oldham, Abhijeet K. Vadera
Research Collection Lee Kong Chian School Of Business
Integrating and refining social interdependence theory and structural adaptation theory, we examined the effects of intergroup competition on the creativity of 70 four-person groups engaged in two idea generation tasks. We manipulated both group membership change (change, no change) and intergroup competition level (low, intermediate, high). Competition had the expected U-shaped relation with creativity in open (membership change) groups but failed to produce the hypothesized inverted U-shaped pattern in closed (no membership change) groups. In the latter, effects were positive for low to intermediate competition and flat for intermediate to high levels. Within-group collaboration mediated these effects.
Research Methods And Issues, Laura R. Weingart, Kenneth T. Goh
Research Methods And Issues, Laura R. Weingart, Kenneth T. Goh
Research Collection Lee Kong Chian School Of Business
Group processes can be conceptualized as the mechanisms or intervening factors that connect properties of groups (e.g., group size, average skill level, diversity, or identity) to outcomes. Examples include the actions or communication that groups engage in while making decisions, negotiating, or coordinating their activities. These behaviors are driven by the group's task and associated performance goals, creating interdependencies among group members that lead to coordinated and actively integrated behavior. It is this set of behaviors that researchers investigating group processes attempt to capture and analyze.
Pro-Creativity Leadership: An Exploratory Study On The Mediating Role Of Intrinsic Motivation, Gilbert Tan, Wei Nurn Chong
Pro-Creativity Leadership: An Exploratory Study On The Mediating Role Of Intrinsic Motivation, Gilbert Tan, Wei Nurn Chong
Research Collection Lee Kong Chian School Of Business
Many scholars believe in the critical role leaders play in fostering creativity at the workplace (e.g. Amabile, 1998; Amabile, Conti, Coon, Lazenby, & Herron, 1996; Jung, 2000-2001; Mumford & Gustafson, 1988). Leaders have been described to occupy a boundary role position in organizations (Katz & Kahn, 1978) where they are tasked with influencing subordinate behavior in order to attain organizational goals (Fleishman, 1973; Mumford, 1986). As such, they are in the position to influence subordinate behavior considerably, including subordinates’ creative behavior. Yet to date, not much research has been done on the effect of leadership on employee creativity (Jung, 2000-2001; …
Spirituality At Work And Organizational Citizenship Behavior: A Replication Study In Taiwan, Gilbert Tan, Christine Kuo, Eugene Zhen Yao Geh
Spirituality At Work And Organizational Citizenship Behavior: A Replication Study In Taiwan, Gilbert Tan, Christine Kuo, Eugene Zhen Yao Geh
Research Collection Lee Kong Chian School Of Business
Interest in Management, Spirituality and Religion (MSR) research has surged over the last decade. However, most of the studies are done in the Western context. Tan and Geh’s (2009) is an exception. In Tan and Geh’s study, they provided a theoretical model linking spirituality at work with organizational citizenship behavior (OCB) through organizational commitment as the mediator and tested it empirically. The findings of the study, though exploratory, were interesting. They affirmed the effectiveness of affective commitment as a mediator between spirituality at work and OCB. Normative commitment, however, was not as effective. Their findings also show that continuance commitment …
Hey That's Mine! The Nature Of Territorial Behavior In Organizations, Graham Brown, Sandra L. Robinson
Hey That's Mine! The Nature Of Territorial Behavior In Organizations, Graham Brown, Sandra L. Robinson
Research Collection Lee Kong Chian School Of Business
No abstract provided.
Gathering Behavioral Samples Through A Computerized And Standardized Assessment Center Exercise Yes, It Is Possible, Filip Lievens, Etienne Van Keer, Ellen Volckaert
Gathering Behavioral Samples Through A Computerized And Standardized Assessment Center Exercise Yes, It Is Possible, Filip Lievens, Etienne Van Keer, Ellen Volckaert
Research Collection Lee Kong Chian School Of Business
Although computerization and standardization might make assessment center (AC) exercises easier to administer and score, drawbacks are that most of such exercises have a static and multiple-choice format. This study reports on the development and initial validation of a computerized and standardized AC exercise that simulates key managerial tasks. This AC exercise capitalizes not only on the benefits of computerization and standardization (efficiency and cost savings) but at the same time aims to avoid their usual drawbacks (lower response fidelity and interactivity). The composite exercise score was significantly related to several criteria of interest and had incremental validity beyond cognitive …
Lack Of Consensus Among Competency Ratings Of The Same Occupation: Noise Or Substance?, Filip Lievens, Juan I. Sanchez, Dave Bartram, Anna Brown
Lack Of Consensus Among Competency Ratings Of The Same Occupation: Noise Or Substance?, Filip Lievens, Juan I. Sanchez, Dave Bartram, Anna Brown
Research Collection Lee Kong Chian School Of Business
Although rating differences among incumbents of the same occupation have traditionally been viewed as error variance in the work analysis domain, such differences might often capture substantive discrepancies in how incumbents approach their work. This study draws from job crafting, creativity, and role theories to uncover situational factors (i.e., occupational activities, context, and complexity) related to differences among competency ratings of the same occupation. The sample consisted of 192 incumbents from 64 occupations. Results showed that 25% of the variance associated with differences in competency ratings of the same occupation was related to the complexity, the context, and primarily the …
Do You Trust To Get Trust? A Study Of Trust Reciprocity Behaviors And Reciprocal Trust Prediction, Viet-An Nguyen, Ee Peng Lim, Hwee Hoon Tan, Jing Jiang, Aixin Sun
Do You Trust To Get Trust? A Study Of Trust Reciprocity Behaviors And Reciprocal Trust Prediction, Viet-An Nguyen, Ee Peng Lim, Hwee Hoon Tan, Jing Jiang, Aixin Sun
Research Collection School Of Computing and Information Systems
Trust reciprocity, a special form of link reciprocity, exists in many networks of trust among users. In this paper, we seek to determine the extent to which reciprocity exists in a trust network and develop quantitative models for measuring reciprocity and reciprocity related behaviors. We identify several reciprocity behaviors and their respective measures. These behavior measures can be employed for predicting if a trustee will return trust to her trustor given that the latter initiates a trust link earlier. We develop for this reciprocal trust prediction task a number of ranking method and classification methods, and evaluated them on an …
What’S In It For Them? Advantages Of Higher Status Partners In Exchange Relationships, Fabrizio Castellucci, Gokhan Ertug
What’S In It For Them? Advantages Of Higher Status Partners In Exchange Relationships, Fabrizio Castellucci, Gokhan Ertug
Research Collection Lee Kong Chian School Of Business
This article explores the motivations that high-status firms have to enter exchange relationships with lower-status partners. We argue that high-status firms can secure greater effort from lower-status partners and that the amount of effort will be proportional to their status advantage over these partners. We further propose that such effort will translate to increased performance by mediating the negative consequences of affiliations with lower-status partners. This increase in performance constitutes the motivation for high-status firms to enter exchange relationships with lower-status partners. Findings using data on Formula One racing support our argument.
Future Directions Of Crisis Communication Research: Emotions In Crisis – The Next Frontier, Jin, A. Pang
Future Directions Of Crisis Communication Research: Emotions In Crisis – The Next Frontier, Jin, A. Pang
Research Collection Lee Kong Chian School Of Business
No abstract provided.
Understanding Performance Ratings: Dynamic Performance, Attributions, And Rating Purpose, Jochen Reb, Gary J. Greguras
Understanding Performance Ratings: Dynamic Performance, Attributions, And Rating Purpose, Jochen Reb, Gary J. Greguras
Research Collection Lee Kong Chian School Of Business
The present two studies integrate and extend the literatures on dynamic performance, performance attributions, and rating purpose, making several important contributions. First, examining attributions of dynamic performance, Study 1 predicted that performance mean and trend would affect judged ratee ability and effort and that performance variation would affect locus of causality; both predictions were supported by the results. Second, investigating the interaction between dynamic performance and rating purpose. Study 2 predicted that performance mean would have a stronger impact on administrative than on developmental ratings, whereas performance trend and variation would have a stranger impact on developmental than on administrative …
The Situated Production Of Stories, David Greatbatch, Timothy Adrian Robert Clark
The Situated Production Of Stories, David Greatbatch, Timothy Adrian Robert Clark
Research Collection Lee Kong Chian School Of Business
At a general level storytelling is a pervasive feature of everyday discourse both within and outside organisations. Existing research on organisational stories indicates that they are not simply frivolous diversions that seek to amaze and entertain the recipients. Rather they may serve a number of important functions for organisations, which include socialising new organisational members by articulating the culture of an organisation; assisting with the development and verbalisation of visions and strategies; helping develop points of similarity within disparate and dispersed organisational groups; sustaining and legitimating existing power relationships as well as providing opportunities for resistance against them; and acting …
Trust Differences Across National-Societal Cultures: Much To Do, Or Much Ado About Nothing?, Don Ferrin, Nicole Gillespie
Trust Differences Across National-Societal Cultures: Much To Do, Or Much Ado About Nothing?, Don Ferrin, Nicole Gillespie
Research Collection Lee Kong Chian School Of Business
Does trust and its development, functions and meaning, differ between people from different national–societal cultures? There is considerable anecdotal evidence and some theoretical argumentation to suggest it does, but are these supported by empirical research? This chapter reviews the available empirical evidence on the effects of national–societal culture on interpersonal trust. It focuses largely on quantitative empirical evidence to consider the extent to which, and the ways in which, interpersonal trust differs across national–societal cultures. In every category of our review we found evidence of cross-cultural differences, particularly on generalized trust, and also evidence of trust universals across cultures. In …
Work-Family Conflict In Work Groups: Social Information Processing, Support, And Demographic Dissimilarity, Devasheesh P. Bhave, Amit Kramer, Theresa G. Glomb
Work-Family Conflict In Work Groups: Social Information Processing, Support, And Demographic Dissimilarity, Devasheesh P. Bhave, Amit Kramer, Theresa G. Glomb
Research Collection Lee Kong Chian School Of Business
We used social information processing theory to examine the effect of work-family conflict (WFC) at the work group level on individuals' experience of WFC. Consistent with hypotheses, results suggest that WFC at the work group level influences individual WFC over and above the shared work environment and job demands. It was also observed that work group support and demographic dissimilarity moderate this relationship. Moderator analyses suggest that work group social support buffers WFC for individuals but is also associated with a stronger effect of work group WFC on individuals' WFC. Moreover, the work group effect on individuals' WFC was shown …
Exploring The Antecedents Of New Knowledge Creation In Organizational Settings: An Empirical Study, Thomas Menkhoff, Yue Wah Chay, Benjamin Loh, Hans-Dieter Evers
Exploring The Antecedents Of New Knowledge Creation In Organizational Settings: An Empirical Study, Thomas Menkhoff, Yue Wah Chay, Benjamin Loh, Hans-Dieter Evers
Research Collection Lee Kong Chian School Of Business
This study aims to understand the antecedents of new knowledge creation in knowledge-intensive organizations. A model of knowledge management and new knowledge creation inspired by the works of Nonaka, Nahapiet and Ghoshal and others was used to develop a questionnaire. 213 individuals responded from a knowledge-based organization in Singapore. The results of the study indicated that knowledge tools and technologies interact with the modus of knowledge combination to influence knowledge outcomes in terms of worker skills, competencies, market knowledge and client relationships. The key ingredients for creating new knowledge as well as synergistic collaborations between various knowledge players are also …
The Employment Relationship, John W. Budd, Devasheesh P. Bhave
The Employment Relationship, John W. Budd, Devasheesh P. Bhave
Research Collection Lee Kong Chian School Of Business
The employment relationship is the connection between employees and employers through which individuals sell their labor. This might consist of an immigrant day laborer paid by the bushel to pick fruit in the hot sun, a salaried manager who has been working in an air-conditioned office for the same company for 40 years, or innumerable other situations. Irrespective of situation, all employees and employers have fundamental interests they pursue through the employment relationship, all forms of this relationship are mediated by labor markets and states, and each instance of this relationship is governed by some form of a contract, ranging …
Knowledge Clusters And Knowledge Hubs: Designing Epistemic Landscapes For Development, Hans-Dieter Evers, Solvay Gerke, Thomas Menkhoff
Knowledge Clusters And Knowledge Hubs: Designing Epistemic Landscapes For Development, Hans-Dieter Evers, Solvay Gerke, Thomas Menkhoff
Research Collection Lee Kong Chian School Of Business
Purpose – With globalization and knowledge-based production, firms may cooperate on a global scale, outsource parts of their administrative or productive units and negate location altogether. The extremely low transaction costs of data, information and knowledge seem to invalidate the theory of agglomeration and the spatial clustering of firms, going back to the classical work by Alfred Weber and Alfred Marshall, who emphasized the microeconomic benefits of industrial collocation. This paper aims to argue against this view and show why the growth of knowledge societies will rather increase than decrease the relevance of location by creating knowledge clusters and knowledge …
Examining The Relationship Between Trust And Culture In The Consultant-Client Relationship, Stephanos Avakian, Timothy Clark, Joanne Roberts
Examining The Relationship Between Trust And Culture In The Consultant-Client Relationship, Stephanos Avakian, Timothy Clark, Joanne Roberts
Research Collection Lee Kong Chian School Of Business
This chapter examines the dimensions of inter-organizational and interpersonal trust as they are manifested in the consultant–client interaction, viewed within the ‘cultural spheres’ framework (Schneider and Barsoux, 2003). The chapter argues that the alignment or misalignment of culture(s) helps foster or hinder the presence of trust in the consultant–client relationship. We support our argument by demonstrating how culture becomes an important informative resource from which consultants and clients manage their expectations and risk taking. In inter-organizational contexts, trust is developed through artifacts and formal procedures that are shared by both parties. In interpersonal contexts, trust is developed through the mutual …