Business Commons^™

Front Line Hospitality Leaders: Knowledge, Knowledge Acquisition, And Ability To Effectively Lead, Gregory Scott Krawiec

Gregory Scott Krawiec

The successful practice of leadership involves a considerable amount of time, effort, and knowledge. The hospitality industry is service intensive and requires leadership effectiveness. Understanding the front line leader's knowledge and its source, ability to apply the knowledge, and time allotted in the work environment to utilize this knowledge is of great importance to future hospitality leadership research. Although leaders exhibited negligible knowledge about leadership and indicated very little familiarity with leadership theory and concepts, all communicated standard thoughts about leadership traits and characteristics. However, hospitality leaders do not model the behaviors and skills they list as being characteristic of …