Business Commons^™

Knowledge Sharing And The Psychological Contract: Managing Knowledge Workers Across Different Stages Of Employment, Bonnie S. O'Neill, Monica Adya

Monica Adya

Purpose – An employee’s willingness to share knowledge may be contingent on whether the organization equitably fulfills its reward obligations. This paper seeks to examine how managers and organizations can be vehicles for managing psychological contract perceptions favoring knowledge sharing among current employees, newcomers, and applicants. Design/methodology/approach – The authors propose an integrative model to discuss psychological contract issues within each stage of employment and HRM initiatives that can encourage knowledge-sharing behaviors. Findings – The implicit psychological contracts that often influence knowledge worker attitudes for sharing knowledge are easy to overlook and challenging to manage. Managers must properly assess the …

Not All Risk Is Born Equal: The Behavioral Agency Model & Firm Efficacy, Geoffrey P. Martin Dr, Nathan T. Washburn Dr, Marianna Makri Dr

Geoffrey P Martin

We examine the relationship between agent (CEO) risk bearing and the quality of executive risk taking outcomes, by examining the contingency effect of CEO perceived firm efficacy. In doing so, we extend the behavioral agency model (BAM) beyond predictions of risk magnitude to examining how CEO risk taking outcomes differ qualitatively in response to risk bearing. We argue that CEO risk bearing (due to stock options or cash compensation) will positively influence performance outcomes in the presence of higher perceived firm efficacy. However, this positive influence reverses when efficacy is lower. We demonstrate the utility of firm efficacy in exploring …

Help Revising The Undergraduate Business Programs, Dow Scott

Dow Scott

Loyola’s Institute of Human Resources and Employment Relations (HRER) and the Quinlan School of Business are seeking input on revitalizing our undergraduate business major. We need to learn what technical, analytic and interpersonal skills you seek from undergraduate students that you hire and how we can prepare them to be more effective once they are on the job. Please RSVP to Jenny Fernandes at Loyola University (jfernandes1@luc.edu or 312.915.6119) as to which events you will attend. We very much appreciate your help with this effort. Sincerely, Dow Scott, Ph.D. Professor of Human Resources dscott@luc.edu; 312.915.6597

Help Us Build A Better Relationship With The Business Community, Dow Scott

Dow Scott

Loyola’s Institute of Human Resources and Employment Relations (HRER) and the Quinlan School of Business are seeking input on how we can best support the Chicago business community. We need your help articulating how a long-term mutually beneficial relationship can be established and maintained.

Six Steps To Implement A Mentor Program., Dow Scott, S. Patel, D. Klien, D. Moyer

Dow Scott

No abstract provided.

The Impact Of Trust And Cabin Crew Performance On Customers’ Satisfaction, Nadeem Safwan, Ahmed Imran Hunjra, Mohammad Ashfaq, Syed Qasim Haroon Naqvi

Ahmed Imran Hunjra (PhD)

In this research, the case of AIRBLUE has been taken to examine what people think about its performance, whether they trust this airline or not, and are they satisfied or not? Further, this study measures the impacet of cabin crew performance and trust on customer satisfaction. The data was collected by distributing questionnaires to the domestic travelers of AIRBLUE. The sample size of the research was of 180 people. The result shows that majority of people are satisfied with the performance of AIRBLUE and they trust on its service, but at the same time they have positive expectation that AIRBLUE …

An Investigation Of Determinants Of Turnover Intention Among Truck Drivers In The Usa., Al Arkoubi, J. W. Bishop, Dow Scott

Dow Scott

No abstract provided.

Technology Based Employee Training And Organizational Performnace, Asad Afzal Humayoun, Ahmed Imran Hunjra, Kashif Ur Rehman

Ahmed Imran Hunjra (PhD)

The ever growing complexity and variability in the business environment followed by a sharp change in the technology, the organizations as well as the aggressive competition needs use all of their resources to achieve the competitive advantage in the industry and the most consistent and important source of competitive advantage is the skilled workers. The success in the business depends solely on the faithful and loyal workers and it is undesirable fact that the HR practice is an important source of the work relations. In the light of current situation the focus of this study is to use the relevant …

Product Development In The Perspective Of Knowledge Management, Abrar Ahmad, Ahmed Imran Hunjra, Kashif Ur Rehman

Ahmed Imran Hunjra (PhD)

The purpose of this study is to discover the role of social knowledge management enabler such as managerial support and empowerment in product development. This research study explores the concept of dynamic capabilities and how it is basically formed by the combination of knowledge generation, knowledge integration, and knowledge configuration. Present research study also focuses on the product organizations. The importance of knowledge management is very well understood by the companies in Pakistan, they know that the knowledge management process, if effectively processed in an organization, helps in the development of products. This study confirms that dynamic capabilities generate product …

Impact Of Employee Empowerment On Job Satisfaction: An Empirical Analysis Of Pakistani Service Industry, Ahmed Imran Hunjra, Muhammad Yousaf, Naeem Ul Haq, Syed Waqar Akbar

Ahmed Imran Hunjra (PhD)

The purpose of this study is to determine the relationship between employee empowerment and job satisfaction in Pakistani service industry. This study also examines the difference between job satisfaction level of male and female employees. The questionnaire consisting twenty four statements was used for collection of data and was distributed among 200 employees of service industries in Pakistan. SPSS was used for analysis. Results indicate that employee empowerment has positive and significant impact on job satisfaction. The results also confirm a significant difference between male and female employees job satisfaction level. Evidence depicts that male employees are more satisfied from …

The Role And Impact Of Hrm Policy, Carol Gill, Denny Meyer

Carol Gill

Purpose – This study seeks to investigate the role and impact of HRM policy, and the gap between policy and practice, on organizations and their employees. It looks at the role that soft policy plays in obscuring hard practice and considers the impact of unions and HRM role on policy. Design/methodology/approach – This study uses survey data collected from senior members of the HRM function in 189 large Australian organizations. Findings – The research found a gap between policy and practice with soft policy being used more often than soft practice. This gap had a negative impact on outcomes. Strategic …

The Impact Of Japanese Culture On Inter And Intra Organization Supply Chains, Carol Gill

Carol Gill

Employee Voice And Intent To Leave: An Empirical Evidence Of Pakistani Banking Sector, Ahmed Imran Hunjra, Muhammad Asghar Ali, Muhammad Irfanchani, Hashim Khan, Kashif Ur Rehman

Ahmed Imran Hunjra (PhD)

working in an organization, employees come across some problems both inside and outside the organization. This study investigates the relationship between field employees’ voice (effectiveness of voice mechanism) and employees’ intent to leave the organization. Further, this study explores the difference between male and female field employees perception regarding their intention to leave the organization. The sample of the study consisted of 250 field employees working in different banks of Rawalpindi and Islamabad through questionnaire; only 188 were returned and processed. The SPSS technique was used for data analysis and findings. The study concludes that employee voice mechanism has a …

Factors Effecting Job Satisfaction Of Employees In Pakistani Banking Sector, Ahmed Imran Hunjra, Muhammad Irfan Chani, Sher Aslam, Muhammad Azam, Kashif Ur Rehman

Ahmed Imran Hunjra (PhD)

The job satisfaction has got tremendous attention in organizational research. The focus of this study is to determine the impact of various human resource management practices like job autonomy, team work environment and leadership behavior on job satisfaction. It also investigates the major determinants of job satisfaction in Pakistani banking sector. This study further evaluates the level of difference in job satisfaction among male and female employees. The sample of the study consisted of 450 employees working in different banks of Rawalpindi, Islamabad and Lahore through the questionnaire, of which 295 were returned and processed. SPSS was used to analyze …

The Relationship Service-Profit Chain: Conceptual Framework And Propositions., Carmel Herington, Lester Johnson

Lester Johnson

This conceptual paper proposes an expanded relationship service-profit chain as a business success model based on blending human resource management and marketing within the relationship marketing framework. The major contribution of the paper is the extension of thought and usage of the service-profit chain through the super-imposition of a relationship building approach to the provision of service. The proposed model draws on the original service-profit chain, which is further enhanced through the addition of a relationship marketing orientation guiding business culture and combining internal marketing and human resource management activities to best implement an updated service-profit chain. The enhanced relationship …

The Role Of Rewards In Building Employee Engagement: A Survey Of Rewards Professionals, Dow Scott, T D. Mcmullen, M Royal

Dow Scott

No abstract provided.

High And Low Road Approaches To The Management Of Human Resources: An Examination Of The Relationship Between Business Strategy, Human Resource Management And High Performance Work Practices, Carol Gill, Denny Meyer

Carol Gill

The Contingency approach to human resource management leads to the hypothesis that High Performance Work Practices (HPWP) are more compatible with ‘High Road’ business strategies that emphasize product differentiation through quality and innovation. More traditional human resource management is better suited to ‘Low Road’ business strategies that emphasise cost control and competition based primarily on price. Using data collected from a sample of 179 large Australian workplaces we tested the contingencies that influence HPWP implementation and impact. Our results support the Contingency approach in that High Road organisations are more likely to adopt HPWP and the Universal approach in that …

A Review Of The Literature And Implications For People With Disabilities (E-Human Resources Literature Review), Susanne M. Bruyere, William Erickson

Susanne Bruyère

To accomplish this overview, an extensive review of the literature on information technology applications to the employment process was conducted. Three human resources related uses of the Internet are explored in this review of current literature: E-recruiting, E-benefits/HR, E-training. Each of these areas can have a significant impact on employees with disabilities, especially given the growth of business’ use of the Web. If E-recruiting is not accessible, it could prevent people from applying for or even finding open positions. E-training, if not accessible, could create a new barrier to the advancement of individuals who are unable to access online training …

Pre-Employment Screening Considerations And The Ada, Marjorie E. Karowe, Sheila D. Duston, Susanne M. Bruyere

Susanne Bruyère

This brochure on pre-employment screening considerations and the American with Disabilities Act (ADA) is one of a series on human resources practices and workplace accommodations for persons with disabilities edited by Susanne M. Bruyère, Ph.D., CRC, SPHR, Director, Program on Employment and Disability, School of Industrial and Labor Relations – Extension Division, Cornell University. Cornell University was funded in the early 1990’s by the U.S. Department of Education National Institute on Disability and Rehabilitation Research as a National Materials Development Project on the employment provisions (Title I) of the ADA (Grant #H133D10155). These updates, and the development of new brochures, …

Identity And Disability In The Workplace, Susanne M. Bruyere, William Erickson, Joshua Ferrentino

Susanne Bruyère

The purpose of this article is to examine and discuss factors within the workplace that may affect the ability of individuals with disabilities to access and retain employment. The analysis is based on findings from a Cornell University study of human resource professionals in both the private and federal sectors (Bruyère, 2000b). Part I provides an overview of the study, selected key findings about remaining barriers, and implications for needed future workplace interventions based on the survey responses. Part II reviews selected literature addressing the workplace issues identified in the study. Part III examines some of the concepts and possible …

The Relationship Between New Work Practices, Trust And Unions, Carol Gill

Carol Gill

This paper examines extant theory and empirical research on new work methods, employee voice, employee trust and unions to draw conclusions on the relationship between these constructs and make recommendations for future empirical research. It found that trust is an important antecedent of new work methods and that union collective voice when coupled with collaborative industrial relations enhances employee trust which facilitates the successful adoption of new work methods and delivers sustainable competitive advantage. This refutes the proposition that unions are a threat to productivity which leads management respond with union avoidance and suppression. This paper has implications for management …

The Impact Of Culture On Inter And Intra Organization Supply Chains At Nissan, Carol Gill

Carol Gill

This paper examines how national and organizational culture influences supply chain management. To do this it reports on the case of Nissan Motor Company and finds that Japanese national culture had a significant impact on Nissan’s inter organizational supply chain. In addition to this, national culture influenced organizational culture which had a substantive impact on Nissan’s intra organizational supply chain. This article also analyses how Nissan was able to integrate its internal supply chain through culture change that successfully introduced Anglo business and human resource management practices into a Confusion Asian culture. It concludes that Nissan's organization culture had a …

A Review Of The Critical Perspective On Human Resource Management, Carol Gill

Carol Gill

Employee Opinion Surveys In The Internet Age: Remember The Fundamentals, Dow Scott, D Morajda, J W. Bishop

Dow Scott

No abstract provided.

In The Hands Of Employees, Dow Scott, M Reilly, J Andrzejewski

Dow Scott

No abstract provided.

An Examination Of The Relationship Of Employee Involvement With Job Satisfaction, Employee Cooperation, And Intention To Quit In U.S. Invested Enterprise In China, Dow Scott, J W. Bishop, X Chen

Dow Scott

In a U.S. invested enterprise in China, the receptivity of Chinese employees to a participative work environment was examined. Structural equation analysis indicated support for a model in which job satisfaction mediates the relationships between elements of a participative work environment (i.e., tasks performed, the relationships individuals had with their work groups, and the nature of the decision making processes) and employee willingness to cooperate with co-workers and intention to quit. Task interdependence also had a direct relationship with willingness to cooperate.

Hrm As Chameleon: Is Soft Hrm Rhetoric Used To Disguise An Increase In Managment Control?, Carol Gill

Carol Gill

The Critical Perspective proposes that HRM is ineffective, suggesting that only a name change differentiates HRM and its precursor Personnel. Simultaneously, it presents HRM as a predator that uses rhetoric to disguise an increase in management control. This research examines these propositions from the Critical Perspective through a survey sent to Human Resource Managers in 896 large, Australian organizations. The results challenge the propositions of the Critical Perspective indicating that HRM has been implemented in rhetoric and reality. The results also show that HRM does not manipulate the workforce to increase management control by using soft rhetoric to obscure hard …

When Accuracy Is Not Enough: The Moderate Effect Of Perceived Appraisal Use, M J. Vest, Dow Scott, K Tarnoff

Dow Scott

It is hypothesized that perceived appraisal use in making pay related decisions will moderate the relationship between instrumentality beliefs and appraisal accuracy related variables. Perceived appraisal use was found to moderate the relationship between instrumentality beliefs and perceived appraisal accuracy, supervisor appraisal behavior, and supervisor knowledge of performance.

Selecting The Right Employee: Examining The General Validity Of Employee Testing Can Lead To Solid Recruitment, Dow Scott, R M. Madigan, D L. Deadrick

Dow Scott

No abstract provided.

Measuring Job Satisfaction: A Note On The Within And Between Problem, S E. Markham, Dow Scott

Dow Scott

An analysis of within-group and between-group sources of covariation was applied to a seven item job satisfaction measure adapted from the Minnesota Satisfaction Questionnaire. Data were collected from 159 chemical workers. Results indicated that some satisfaction items were strongly influenced by the structure of the supervisor groups. This issue of between-versus within-group variation offers a possible explanation for low correlations in past research using job satisfaction measures.