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Selected Works

2017

Management

Articles 1 - 4 of 4

Full-Text Articles in Business

The Indian Call Centre Industry: National Benchmarking Report Strategy, Hr Practices, & Performance, Rosemary Batt, Virginia Doellgast, Hyunji Kwon, Mudit Nopany, Priti Nopany, Anil Da Costa Aug 2017

The Indian Call Centre Industry: National Benchmarking Report Strategy, Hr Practices, & Performance, Rosemary Batt, Virginia Doellgast, Hyunji Kwon, Mudit Nopany, Priti Nopany, Anil Da Costa

Virginia Doellgast

Report of the Global Call Centre Industry Project The dramatic growth of the call center industry is a world-wide phenomenon, fueled by advances in information technologies and the precipitous decline in the costs of voice and data transmission over the last two decades. As part of this global industry, call centres in India have experienced spectacular growth in the last five years. They generate seventy percent of the revenues of the Indian Business Process Outourcing (BPO) industry, according to estimates by Mckinsey (www.nasscom.org). This rapid growth has also brought managerial challenges in terms of recruitment,staffing, training, and retention of workers …

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U.S. Call Center Industry Report 2004 National Benchmarking Report Strategy, Hr Practices & Performance, Rosemary Batt, Virginia Doellgast, Hyunji Kwon Aug 2017

U.S. Call Center Industry Report 2004 National Benchmarking Report Strategy, Hr Practices & Performance, Rosemary Batt, Virginia Doellgast, Hyunji Kwon

Virginia Doellgast

No abstract provided.

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Aom Aat Law Symposium Proposal (Final).Pdf, Adam J. Sulkowski, Constance E. Bagley, J.S. Nelson, Waddock S., Paul Shrivastava, Inara K. Scott Dec 2016

Aom Aat Law Symposium Proposal (Final).Pdf, Adam J. Sulkowski, Constance E. Bagley, J.S. Nelson, Waddock S., Paul Shrivastava, Inara K. Scott

J.S. Nelson

Law undergirds the capitalist system and is “at the interface” of business and social relationships
but remains largely walled off from many traditional approaches to management education,
scholarship, and practice. Although a simple definition of law is “enforceable rules between
individuals and individuals and society,” law is also amedium bywhich relationships among and
obligations between management and internal and external stakeholders are negotiated and
formalized. Law can also drive (or impede) innovation by creating new rights (or burdening new
business models with undue regulation) and promote (or prevent) social change by setting the
boundaries for acceptable corporate actions. Legal rules …

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Cases In Organizational And Managerial Communication: Stretching Boundaries, Jeremy P. Fyke, Jeralyn L. Faris, Patrice M. Buzzanell Dec 2016

Cases In Organizational And Managerial Communication: Stretching Boundaries, Jeremy P. Fyke, Jeralyn L. Faris, Patrice M. Buzzanell

Jeralyn L Faris

In the 21st century, shifting workplace demographics, globalization, and the flattening of the world via new communication technologies has ushered in radical changes in our understandings of organizations and their members. Given the interest in engaged scholarship and more flexible and virtual forms within organizational communication, cases in this volume cross over different areas within the field and related disciplines. Furthermore, they cover topics and populations that are increasingly being seen in organizational communication literature. Cases delve into organizing structures, relationships, and visions for global not-for-profits, hybrid, creative industry, and entrepreneurial organizations. Some cases are "positive" in orientation and display exemplars …

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