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Full-Text Articles in Business
Temporal Spans In Talk: Doing Consistency To Construct Fair Organization, Jeanie M. Forray, Jill Woodilla
Temporal Spans In Talk: Doing Consistency To Construct Fair Organization, Jeanie M. Forray, Jill Woodilla
WCBT Faculty Publications
It is generally understood that time, among its other aspects, is a resource in organizational life. In this paper, we take an interpretive perspective to this notion by considering temporality as a verbal resource in the work of organizing. We introduce the concept of 'temporal span' and discuss the ways in which temporal spans serve to establish consistency as an ongoing attribute of organizational reality. Empirical examples drawn from an ethnomethodological study of human resource managers demonstrate interactions during which these managers invoke temporal spans to construct 'fair organization'. We discuss the use of temporality as a verbal resource with …
The Balanced Scorecard At Philips Electronics, Andra Gumbus, Bridget M. Lyons
The Balanced Scorecard At Philips Electronics, Andra Gumbus, Bridget M. Lyons
WCBT Faculty Publications
The drive to implement the balanced scorecard at Philips Electronics came from the top down - as a directive from the Board of Management in Europe to all Philips divisions and companies worldwide. The directive went to each of the companies and their quality departments, with the effort in the medical division headed by the Quality Steering Committee that reports to the president of Philips Medical Systems. Philips Electronics has used the balanced scorecard to align company vision, focus employees on how they fit into the big picture, and educate them on what drives the business. An essential aid to …
Journey To Destination 2005, Andra Gumbus, Bridget M. Lyons, Dorothy E. Bellhouse
Journey To Destination 2005, Andra Gumbus, Bridget M. Lyons, Dorothy E. Bellhouse
WCBT Faculty Publications
Bridgeport Hospital and Healthcare Services (BHHS) in Bridgeport, Conn., a part of the Yale New Haven Health System (YNHHS), embraced the balanced scorecard because it had been experiencing a loss in revenue and income due to managed care penetration in the local marketplace. This hospital is not alone in facing financial pressures. The balanced scorecard provides the framework for measuring performance in a complex and changing medical environment. Still retaining financial measures, the following drivers of financial success are incorporated into Bridgeport's scorecard: quality clinical outcomes; expert clinical care providers; satisfied patients, doctors, and staff; and volume and market-share growth. …
Pitney Bowes Calls For New Metrics, Mark Green, Jeanine Garrity, Andra Gumbus, Bridget Lyons
Pitney Bowes Calls For New Metrics, Mark Green, Jeanine Garrity, Andra Gumbus, Bridget Lyons
WCBT Faculty Publications
The importance of measuring strategy and action plans is here to stay. That is why savvy companies are using a scorecard. Pitney Bowes Inc. is one company that believes in the balanced scorecard. At PBI the basis is in place with a newly defined mission statement, individual objectives linked to the mission, and metrics designed to measure progress toward achieving those objectives. The company has been successful on several fronts. In fact, the balanced scorecard approach helped PBI to improve a process in its core business and ultimately saved the company millions.
Harnessing Cultural Diversity To Stimulate Organizational Learning, Mary G. Trefry, Gildas Vaillant
Harnessing Cultural Diversity To Stimulate Organizational Learning, Mary G. Trefry, Gildas Vaillant
WCBT Faculty Publications
No abstract provided.