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Full-Text Articles in Business
Mixing Customer Ingratiation Into Evaluation: How Service Providers Judge And Evaluate Rideshare Experiences, Yazhen Xiao, Jonathan Hasford
Mixing Customer Ingratiation Into Evaluation: How Service Providers Judge And Evaluate Rideshare Experiences, Yazhen Xiao, Jonathan Hasford
Business Faculty Publications and Presentations
Whereas consumer satisfaction is critical for the success of services, we research how providers evaluate customers in the sharing economy represented by the rideshare marketplace. We examine anticipated customer evaluation (ACE) as the underlying link and the provider's sense of power as a moderator for the relationship between customer ingratiation and provider evaluations. We first conducted a field pilot study and analyzed the content of rideshare trips described by drivers. Then, we tested the conceptual framework in four experiments that manipulated different rideshare customer behaviors (self-presentation, other-enhancement, and customer conformity). Our study contributes to the consumer research literature by examining …
Capital Market Liability Of Foreignness And Country-Of-Origin Stereotype: An Empirical Investigation, Abiodun Ige, Marvin Washington
Capital Market Liability Of Foreignness And Country-Of-Origin Stereotype: An Empirical Investigation, Abiodun Ige, Marvin Washington
Business Faculty Publications and Presentations
Foreign firms face a liability of foreignness (LOF) in capital markets outside their home countries. Focusing on discrimination hazards as an antecedent to capital market liability of foreignness (CMLOF), we extend the concept of country-of-origin stereotypes to capture discrimination hazards in capital markets. We employ data from foreign firms listed on the three major stock exchanges in the United States from 2002 to 2016 to demonstrate that, compared with domestic US firms, foreign firms are discounted on major stock exchanges in the US and that foreign firms from countries stereotyped as high-warmth and high-competence are not discounted. Our results reveal …
From Early Curiosity To Space Wide Web: The Emergence Of The Small Satellite Innovation Ecosystem, Yue Song, Devi R. Gnyawali, Lihong Qian
From Early Curiosity To Space Wide Web: The Emergence Of The Small Satellite Innovation Ecosystem, Yue Song, Devi R. Gnyawali, Lihong Qian
Business Faculty Publications and Presentations
Innovation ecosystems have gained significant scholarly and managerial attention. Much of the literature focuses on established ecosystems, and the limited research that examines ecosystem emergence does not dig deeper into the dynamics and challenges during the process of emergence. With a focus on the transition from birth to growth of an ecosystem, this paper fills this important gap by systematically examining how a nascent ecosystem develops into a thriving one. Employing a conceptualized composition approach, we conduct an in-depth qualitative study on the emergence of the modern small satellite ecosystem from 1981 to 2017. Our case analysis demonstrates a dynamic …